North Tees and Hartlepool NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Day case Hartlepool
Rated 5 stars out of 5
by Wendy Brown - Posted on 16 November 2023
My daughter was recently a patient in the day case unit in Hartlepool. She was so nervous in the lead up to going into hospital but the staff in day case couldn’t have looked after her better. The place ran like clockwork and the staff allayed her fears. There was no unnecessary waiting about before her procedure or afterward when she was ready to come home. The staff were professional and kind and she couldn’t have had a more positive experience. All of them are a credit to the NHS.
Visited November 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that your daughter has had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Rude A&E reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2023
I was advised to come to A&E by 111, who said that they’d made an appointment for me to go there. As I was explaining this to the nurse upon arrival, she immediately interrupted me and snapped “No”. The staff who treated me were really nice, but the receptionist/triage nurse treating me with such hostility was just so unnecessary.
Visited November 2023
North Tees and Hartlepool NHS Foundation Trust has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by June Roche - Posted on 23 July 2023
I was admitted via access lounge on 2nd July for right hemicolectomy and from there to theatre where the anaesthetic staff were very reassuring and woke in recovery under care of a lovely gentle nurse. I was transferred to the wonderful care on ward 31 where nothing was too much trouble for the staff. The consultants and doctors were excellent and I was kept informed at all times. Well done everyone
Visited July 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Visited Urgent Care as my son had experienced a cut on his head - we were in the department for no more than 30 minutes from start to finish. Excellent care & friendly staff.
Visited April 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 15 May 2023
Thank you for leaving a comment on NHS Choices. We're glad to hear that your son's experience at the Urgent Care Centre was a pleasant one. Your kind comments will be forwarded to the team for their awareness. Please accept our good wishes for the future.
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Review titled Brilliant team and experience
Rated 5 stars out of 5
by Jackie Adams - Posted on 21 February 2023
I had to go in for treatment on my back. From first arriving at the Access Lounge, to having my treatment, to leaving, all the staff were brilliant. Everything was explained at each stage of my treatment. Tea and biscuits were gratefully received. Thank you.
Visited February 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 16 May 2023
Thank you for leaving feedback on NHS Choices. We are grateful for all comments we receive from our patients regarding their care. We are very glad to hear that you had a great experience within the Access Lounge. Please be assured that your kind comments will be shared with the team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Amazing
Rated 5 stars out of 5
by Chanel - Posted on 13 January 2023
After going to Hartlepool maternity unit this morning I left leaving like a new person the midwife’s were amazing especially the one the looked after me she couldn’t do enough and was so reassuring as I was so anxious and talked me through everything I needed to no. Thank you so much for all your help and understanding. Love from Chanel , family and big kiss off baby X
Visited January 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 15 May 2023
Thank you for taking the time to leave feedback following your visit to Hartlepool Maternity Unit. We are so happy that you had a positive experience and left feeling reassured. Please be assured that we will share you kind comments with the team for their awareness. Please accept our good wishes for the future.
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Review titled Excellent work
Rated 5 stars out of 5
by Stephen Ellison - Posted on 12 January 2023
Recent cardioversion .found all of the staff friendly informative and very helpful .would like to thank them very much for their excellent treatment. Ps 10 out of 10 for you all
Visited January 2023
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 16 May 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Found the qualified staff did as little as possible and left the care workers to do all the hard work. Found one of the nurses most unprofessional, having a large bottle of Coca Cola stood on top of the nurses station and kept on drinking from it throughout the day in full view of patients and visitors .
Visited September 2022
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 15 May 2023
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of your recent experience at our Trust. Thank you for bringing this to our attention. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist.
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Review titled Great practice
Rated 5 stars out of 5
by John winning - Posted on 11 August 2022
Attend colonoscopy 11.08.22.the staff were outstanding during busy times and credit to NHS .So caring and professional during procedure
Visited August 2022
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 22 August 2022
Thank you for leaving a comment on NHS Choices. We're glad to hear that your experience at North Tees and Hartlepool NHS Foundation Trust was a pleasant one. Your kind comments will be logged and forwarded to the team involved in your care for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Arrogant, rude and unhelpful staff
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
I appreciate staff are busy, but that is no excuse for rudeness, and arrogance, and unhelpfulness. I was trying to make a booking to see my father after a major op (by the way, the website doesnt say you have to book, but the ward says you do). I phoned every 5 minutes for 3 hours before finally getting an answer and the nurse I spoke to was arrogant, rude and unhelpful. I wish I could give details but they will be deleted. Just be aware.
Visited July 2022
Review titled North Tees and Hartlepool NHS Foundation Trust
Replied on 22 August 2022
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of your recent experience. Thank you for bringing this to our attention. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist. Kind regards, Patient Experience Team