Moorfields Eye Hospital NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Susan Johnson - Posted on 12 June 2023
I reported to A&E on a Sunday afternoon due to sudden change in one of my eyes which had recently been operated on. The Triage nurse assessed the urgency and gave me an A&E appointment for first thing the following day as the wait would have been very long. The service I received on the Monday morning was first class and my eye was thoroughly examined and assessed by a doctor. I was given advice and reassurance. We are so lucky to have a world class hospital that we can just walk into. All staff at every level were polite, welcoming and reassuring. I hope others have a similar experience. Well done - we hear so many negative stories about the NHS crumbling - this was a very positive experience and I am so grateful.
Visited June 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2023
Arrived with my son with an eye injury and had to wait for 5 hours before getting told to come back next day due to doctors shortage. Was given a slip so next day would not have to wait in queue and when presented at the Hospital entry I was told to sit. Very impolite and disrespectful.
Visited May 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Absolutely wonderful experience
Rated 5 stars out of 5
by Kate - Posted on 27 February 2023
My 2 year old had an eye injury and the Dr was absolutely wonderful. Very patient and thorough. The nurses and staff were all amazingly friendly and helpful and put my son and us at ease. We are so lucky to have this establishment close by.
Visited February 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Dedicated Staff
Rated 5 stars out of 5
by Narrinda Kaur - Posted on 26 February 2023
I visited A&E Moorfields early hours on the 25/02/23. From the moment I walked in to leaving my experience was amazing. I was treated with compassion, respect by dedicated staff. I was given pain relief within 5 mins of arriving. The Sister on duty was amazing and the other nurses were amazing. It makes such a difference when we have such dedicated Nurses & Doctors. I left feeling really looked after and heard. Thank you for your hard work!
Visited February 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Great A&E team...Fix the pharmacy wait times
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Had an excellent experience in A&E - from the security guard, the team member taking my details, the consultant surgeon who triaged me and prescribed the medicine, to the next appointment booking...all excellent and done in under 40 minutes Then got to the Moorfields hospital pharmacy and was advised that wait times were 50 minutes+..massive queue...people standing in the hallway. Got my prescription after waiting for 80 minutes...1 hour and 20 minutes on February 16 2023..11.30am to 12.50pm The pharmacist prescribing the medicine said they were short- staffed. Fix this. Patients in pain should not be waiting this long. This situation is not helped by the fact that you "have to" receive your prescribed medicine from a Moorfields pharmacy. Monopolies generate inefficiencies.
Visited February 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Angela - Posted on 18 January 2023
Attended the hospital yesterday. Firstly Costa Coffee, very close to the clinics, was a good place to relax in after a early start and if you are there too early, nice staff. The clinic organisation was very good, after a little wait my history was collected by a very nice nurse and I then only waited for another 5 minutes to see the Doctor. The Doctor was excellent, he really gave me his full and genuine attention. He was gentle with my eyes and he delivered his findings very clearly. The whole experience was very positive. I was in good hands and knew what to do with flare ups in the future. I am grateful that they are keeping me on their books.
Visited January 2023
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Outstanding clinical service…but
Rated 5 stars out of 5
by Caswell Moseley - Posted on 08 December 2022
I have been a patient for over 20 years and received outstanding service. Hoowever,When I need to cancel and rebook my latest appointment this has proved a nightmare, totally unacceptable procedure. The number given on the appointment letter has a rude message “this mailbox is full goodbye” after 3 days of trying, calling city road they transfer me to receive the same message. Now I know why so many nhs appointments are a “no show”, shame on you Moorfields you need to review your systems as this is unacceptable.
Visited December 2022
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Zozi Goodman - Posted on 03 November 2022
I have had two cataracts done at Moorfields in the past three months, as well as being monitored over three years for possible Glaucoma which meant visiting every six months or so. Every time I have been impressed by all my interactions with the staff, who who have always treated me exactly as you would want to be treated. It is a large busy hospital but they have always been efficient and helpful and friendly, and there are volunteers around to direct you as well. The medical staff have always taken time and trouble to answer any questions I have had and given me good advice. I was very happy with both cataract operations, they were quick and easy and I would encourage anyone not to be nervous as I was to begin with. You really don't feel or see anything, strange as it seems! The aftercare is also good, they give you a lot of information to read which explains everything in simple language and you can phone someone to ask if you have questions. I am very grateful to live in London and be able to access this excellent specialist hospital.
Visited November 2022
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Patient under stress
Rated 5 stars out of 5
by Jon - Posted on 23 September 2022
We attended the Cataract clinic on September 8th. Everything was going in clow motion as the computers were misbehaving. The Nurse(?) in charge came and explained very clearly what was happening and apologised for the delays promising to re-arrange appointments for people who had to leave etc. And the staff and doctor were brilliant despite all this and gave my wife and I consideration and the time we needed to understand what they clinic had discovered.
Visited September 2022
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Paul and Marilyn WERSHOF - Posted on 17 August 2022
From the moment we arrived at A&E we were treated with respect, kindness and care. A huge thank you to everyone: the security staff, nurses and doctors were superb
Visited August 2022
Moorfields Eye Hospital NHS Foundation Trust has not yet replied.