Maidstone and Tunbridge Wells NHS Trust
Maidstone Hospital, Hermitage Lane, Maidstone, Kent, ME16 9QQPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Maidstone and Tunbridge Wells NHS Trust.
Reviews
-
Review titled Referred 5 times
Rated 1 star out of 5
by Rachael Wahl - Posted on 13 May 2025
I have no trust in the NHS system having been referred 5 times to the incorrect departments. I have an infected dermal piercing in my arm and I have shown countless photos and examples of the area. First my GP tells me they can’t help me and to go back to the piercer but I explicitly wrote they the removal requires surgery so firstly they did not bother reading. I was told to go to minor injuries. Minor injuries turned me away. I then called 111 who told me to go to the urgent care unit. I duely did so and they turned me away and told me to go to a&e who also turned me away. I phoned the doctor again and the finally referred me for surgery removal but in the Colon and Rectum department. How can they stuff this up so much? So unfortunately once again I’m turned away and cannot be helped but in the mean time the piercing is getting worse because they’re incompetent. I have no hope of when it will be removed and I feel so helpless. I have done everything to support my case with photos and details and they still can’t get it right. I do not recommended any healthcare in TunbridgeWells. This has been ongoing since early March and it’s now mid of May.
Visited May 2025
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 14 May 2025
Dear Rachael Thank you for submitting your review. I am sorry to read that you are experiencing problems trying to access the correct care for your infected dermal piercing. We would be happy to look into this for you should you wish to contact the PALS service using the details provided below. Kind regards Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
-
Review titled Most Worst Experience
Rated 1 star out of 5
by Nithin M George - Posted on 13 May 2025
Title: Urgent Care Needed but Delay Was Alarming Rating: 0.01/5 I'm writing this review with a heavy heart, recounting the worst hospital experience I've ever had. My wife, who was 6 weeks pregnant, experienced severe vaginal bleeding, back pain, and abdominal pain. We reached the hospital at 20:30, seeking immediate attention. However, it wasn't until 02:15 in the morning that we finally saw a doctor - a wait of over 5 hours. What made matters worse was the complete lack of consideration for my wife's comfort and well-being. Despite being admitted, we were told to wait for a bed for 5 hours. The worst part was seeing my wife sitting on a chair with a drip, looking uncomfortable. The delay and lack of empathy from the hospital staff were appalling. Given the severity of her condition, I expected prompt and compassionate care. Unfortunately, our experience fell woefully short of expectations. I hope the hospital takes our experience seriously and works on improving their emergency services.
Visited May 2025
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 14 May 2025
Dear Mr George Thank you for taking the time to submit you review and I was sorry to read of your experience when attending Maidstone Hospital Emergency department. I appreciate this was a worrying time for you and your wife and I was sorry to read you found the lack of consideration for your wife's wellbeing, delay and lack of empathy shown to be appalling for which I apologise. We would be happy to look into this for you should you wish to contact the PALS service using the details provided below. Kind regards Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
-
Review titled Great little Hospital , With Great Staff
Rated 5 stars out of 5
by Robert Mayne - Posted on 18 February 2025
Whilst I was at this Hospital yesterday , I was treated with the Greatest of care and thoughtfulness . Both before my treatment and moreso afterwards. by all the Doctors and Nurses . I would Definitely Request this lovley Hospital . Robert.
Visited February 2025
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 19 February 2025
Dear Mr Mayne Thank you for taking the time to leave your review. It was lovely to read that you were treated with care and thoughtfulness by all staff. I will of course forward this to the management team to share with the staff involved in your care. Best wishes. Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
-
Review titled Exceptional service by nurse practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
Nurse practitioner went over and above with the service he provided. Very thorough in all areas of treatment, knowledgeable and caring throughout consultation,
Visited October 2024
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 21 October 2024
Dear patient Thank you for taking the time to share your feedback with us. I was pleased to read the nurse practitioner who treated you was very thorough in all areas of treatment and was caring throughout your consultation. I will today share this with the management team who I am sure will appreciate and share you feedback with the team. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Waste of time and money
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2024
Was admitted to Tunbridge Wells A+E with a irregular heart I was immediately wired up to a heart monitor and had bloods taken and a x-ray 9 hours later no results no interactions for the last 4 hour whatsoever dispite having a heart jumping continuously between 60 and 190 during the 9 hours there was no privacy they insisted the curtains remained open so basically you become a object to be stared at by everyone passing on top of this staff repeatedly in and out getting items to use in other cubicles not a word just charge in and back out, over a week later my Gp is still waiting for results and records from my time in there despite emails he still has no reply, a recent survey I took part in a majority stated the NHS doesn't need more funds it needs to work in a competent manner and stop wasting so much time for instance my gp now having to chase results he should already have,
Visited September 2024
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 23 September 2024
Dear Patient Thank you for taking the time to share your recent experience with us via your review and I am sorry to read of the concerns you have raised. Please do not hesitate to contact the PALS team using the contact details below so that we may assist you further. Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
-
Review titled Excellent care
Rated 5 stars out of 5
by Fred Edwards - Posted on 01 April 2024
From the ambulance crew, through A & E to my stay inJohn Day Ward, including support from the Virtual Ward staff all the care I received was excellent. All the staff were friendly & professional. I cannot thank everyone enough.
Visited March 2024
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 03 April 2024
Dear Mr Edwards Thank you for taking the time to write this review about your experience. It is always nice to read such kind words and I am pleased you received excellent care from the Emergency Department (ED), John Day Ward and the support following discharge from the Virtual Ward team. Rest assured I will share this review with the management teams for all the departments who I know will appreciate your feedback. Best wishes Sylvia PALS officer