Imperial College Healthcare NHS Trust - Ratings and reviews
Reviews
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Review titled Macmillan Cancer Navigator Service
Rated 5 stars out of 5
by Chris Burns - Posted on 22 November 2023
I just wanted to leave a big shout out to this service. I was diagnosed with kidney cancer in 2018 and that began my contact with Macmillan, I had several queries and problems with getting results. Each time I phoned Macmillan and the problem or query was resolved very quickly. More recently, in past few weeks, I had a shadow on my prostate and was referred to Charing Cross Hospital again. I had a telephone appointment arranged and the time came and went and I had heard nothing in the end I phoned Macmillan and within 10 minutes I was phoned with an appointment for an MRI scan. Apparently the doctor had reviewed my case and decided that I should have a scan but no one had told me. The Macmillan Nurses have always struck as people who know whom to contact and how to make things happen, a great skill.
Visited November 2023
Review titled Imperial College Healthcare NHS Trust
Replied on 23 November 2023
We are delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
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Review titled Super staff
Rated 5 stars out of 5
by James Salmon - Posted on 30 November 2023
My wife is in 7 North; I am her husband, visiting every day. Every single one of the staff I meet here has been wonderful; so nice. The medical care is obviously first-rate, but that everyone is helpful is a lovely bonus. Much appreciated.
Visited November 2023
Review titled Imperial College Healthcare NHS Trust
Replied on 07 December 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your feedback.