Hampshire Hospitals NHS Foundation Trust
Aldermaston Road, Basingstoke, Hampshire, RG24 9NAPatient ratings and reviews
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Reviews
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Review titled Given reassurance and advice.
by JRW02051942 - Posted on 20 July 2023
I had cellulitis and a bad infection and came into hospital with a fever. I had two courses of antibiotics and was discharged ten days later The Virtual Ward took over and were diligent in calling me most days and giving reassurance and advice. Last Monday my leg was very bad and the Virtual Ward arranged for me to go to SDEC in Basingstoke. I now have leg ulcers and am being treated for such
Visited July 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 08 August 2023
Thank you for taking the time to share your recent experience of our services, it is lovely to hear of the support you received from our virtual ward, this really does reflect the high standard of care we strive to provide to all our patients and their families. The enhanced monitoring provided by the virtual ward is giving confidence to our staff, patients and their families that they will be safely ‘cared for’ virtually during the process. I have shared your experience with my colleagues who operate this service, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled A really excellent service
by antliahs88 - Posted on 02 June 2023
For a couple of days, my mum seemed to lose strength in her legs and although still able to walk, a few times she began to collapse but was held up by her other carer. I knew that if she fell whilst in my care, I would not be able to support her, nor pick her up if she fell. I took her to hospital and from the moment we got there, we could not have been treated better. Possibly due to her age or because she has dementia, she was seen to immediately where others were told to sit and they would be called. The nurses, the doctor, everyone involved in her care was amazing. After doing many checks including a blood test, scan and x-ray, nothing was found. We were told that the Frailty team would be in touch to see how things were going once we were home. A day or two later, I got a call from the Frailty team asking how my mum was and I said that she was back to walking normally. I was told they would be in touch again at the end of the week to check in. Once again, they called and and asked if I needed any help or if there was anything they could do. Finally, we confirmed that everything looked OK and I no longer needed their support. A really excellent service because I felt most reassured with their contact.
Visited May 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 06 June 2023
Very reassuring to hear your story.
Provided by Care opinion
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Review titled Impressed by the virtual team.
by chassispe56 - Posted on 09 June 2023
I am undergoing chemotherapy for stage iv cancer and tested positive for Covid on my second day of my chemo cycle. I received regular phone calls to check on me and also discussed anti-virals and received these from a different team. A test for my oxygen levels and heart rate were quickly delivered to me and I received lots of follow up and daily checks on my health. I was very impressed by the service and the professionalism and compassion showed by the virtual team.
Visited May 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 18 June 2023
Thank you so much for your kind feedback, we are very happy to hear you found the service so useful We wish you well in your ongoing treatment
Provided by Care opinion
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Review titled Gave me all the help and advice needed
by Still suffering - Posted on 09 June 2023
Went to the bathroom early hours of the morning to be overcome with severe dizziness and nausea, sickness. Called 111 and because of past health problems an ambulance was sent. Paramedics did all their checks and diagnosed Vertigo (never had before) they decided medication was needed. Called the Virtual ward to discuss options who decided if medication could be obtained I would not need to attend hospital. Paramedics contacted doctors who prescribed medication. Virtual ward said they would call me that afternoon to check how I was doing, they did. They called every day or so for the next week advising me on medication changes and treatments I could try to help. Also telling me that any problems, worries or advice that I might have/need they were on the end of the phone 8am-10pm. After a week they said they would no longer call but were there if I needed them and that they would leave it another week before discharging me off their books. They were great and keep me out of hospital but gave me all the help and advice needed.
Visited May 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 18 June 2023
Thank you so much for taking the time to leave us your feedback. I'm sorry to hear you have been so poorly. I'm so pleased we were able to assist you over the phone and prevent a hospital admission for you. I'm glad you found our service so useful. We wish you well in your ongoing recovery
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