Great Western Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Fantastic Maternity Care
Rated 5 stars out of 5
by Mary Allen - Posted on 10 March 2024
I had an early labour at 34 weeks. The delivery suite team, hazel ward and the neonatal unit are all absolutely fantastic. The amount of selfless efforts made by everyone has been overwhelmingly phenomenal and I cannot believe there are this many caring individuals in one hospital! A huge thank you to everyone involved especially the two midwives who supported our journey on the delivery suite. You are wonderful ladies and I cannot be more grateful for your care towards me and introducing my little person into the world.
Visited March 2024
Great Western Hospitals NHS Foundation Trust has not yet replied.
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Review titled Ultrasound today
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
Today I had an ultrasound at Great Western Hospital. I was a little early but was happy to sit and wait. I was called in early. The sonographer introduced themselves and was very polite and kind. They tilted the screen so i could see what they were looking at. They were so kind and really made me at ease. Such a good experience. Thank you
Visited February 2024
Great Western Hospitals NHS Foundation Trust has not yet replied.
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Review titled Neptune Ward and Resus
Rated 4 stars out of 5
by Jackie - Posted on 05 June 2023
The staff on both wards looked after my brother when he was very ill. The Dr on resus was so kind and caring and explained everything thoroughly. We were relieved that we were able to leave him in his care when we had to go home. When my brother’s final hours came, the staff on Neptune were excellent, they made sure they gave us the time and privacy we needed but were immediately on hand if we needed them. They were so considerate and helpful and supported all my family. The family area we were taken to immediately after he passed was quiet and private and we had help and support for as long as we needed. We were also provided a guidance pack which was very helpful. The staff did a wonderful job at a very difficult time and we are extremely grateful. Thank you.
Visited May 2023
Great Western Hospitals NHS Foundation Trust has not yet replied.
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Review titled Outstanding ophthalmology department at GWH
Rated 5 stars out of 5
by David Dignum - Posted on 01 May 2023
The excellent care I received from the GWH rheumatology department had led me to expect a similar experience on attending the eye clinic, however the actual experience surpassed my expectations. I entered at 9am, and by 11.25 I was leaving. During this time, I had 6 professional examinations, each of which took an average of 10-15 minutes, and maximum waiting time in only one instance was 15 minutes. The whole experience was one of swift professionalism, which reassured me that I was receiving excellent care.
Visited April 2023
Great Western Hospitals NHS Foundation Trust has not yet replied.
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Review titled Could’ve been disastrous
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2022
The time was ticking to treat my son in time before his appendix ruptured. Struggled to find him a bed, miscommunication between doctors and sonography, and again between surgeons and nurses regarding paperwork and important post op prescriptions. It’s apparent that in addition to staff being stretched to the limits, processes and systems across the NHS are complicated and flawed. It is also apparent and reassuring to know that frontline medical staff, nurses and volunteers really do care and their services are exemplary.
Visited November 2022
Review titled Great Western Hospitals NHS Foundation Trust
Replied on 23 January 2023
“We are sorry to hear about you and your son ‘s experience. We always strive to provide the best quality care and want to look into how we can make improvements when this care falls short of the standard we expect. If you feel able to, please get in touch with our Patient Advice and Liaison Service at gwh.pals@nhs.net so that we can discuss your experience.”
Provided by Care opinion
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Review titled Caring and dignified
Rated 5 stars out of 5
by On behalf of Nat - Posted on 09 October 2022
My daughter who is physically disabled attended Beech Ward for day surgery. The ward was unprepared (not their fault) for her admission but sprang into action immediately ensuring the equipment needed to support her was in place and that she was handled in a caring and dignified manner. We were both very worried about her going into gwh but we need not have feared. All the staff involved in her care from admitting her , using the hoist, and caring for her needs were terrific and I would like this message to reach those concerned. A very big thank you.
Visited October 2022
Review titled Great Western Hospitals NHS Foundation Trust
Replied on 18 October 2022
Thank you for telling us about yours’ and your daughters' experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from Beech Ward. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
Provided by Care opinion
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Review titled Check-up review excellent
Rated 5 stars out of 5
by David D - Posted on 30 September 2022
On entering the GWH hospital for a check-up, I was somewhat apprehensive if this visit would be as efficient as my last. Yes - rheumatology department welcomed me and after a 3 minute wait I was called forward. As before, my consultant was outstanding. We had a reassuring advisory discussion followed by fluid removed from my knee, steroid injection, prescription and a blood test appointment. All arranged in about 30 minutes. Then a swift and painless blood test by a professional phlebotomist. After 45 minutes I left the GWH impressed as before with the professionalism and care shown by all the staff.
Visited September 2022
Review titled Great Western Hospitals NHS Foundation Trust
Replied on 12 October 2022
Thank you for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Rheumatology Department. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
Provided by Care opinion
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Review titled Great staff on Sherbourne short stay
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2022
My partner was in short stay ward from the to Monday the staff was all excellent and worked so hard he was really looked after by all the staff thankyou so much
Visited August 2022
Review titled Great Western Hospitals NHS Foundation Trust
Replied on 06 September 2022
Thank you for taking the time to get in contact to share your feedback on your partners recent experience of care at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment your partner received during their time with us, which we will forward onto our staff in the Shalbourne Short Stay Unit.
Provided by Care opinion
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Review titled Excellent Rheumatology Department
Rated 5 stars out of 5
by David D - Posted on 16 August 2022
I would like to express my deep appreciation, and admiration, for the truly professional and caring manner with which I was treated, and the harmonious, inter-departmental efficiency I experienced. My day went like this; I entered the Hospital at 09.15 am and left at 11.15 am. In this time, I was carefully and thoroughly by a brilliant Rheumatology Specialist, who found the time to also drain a considerable amount of fluid from my knee, and thus removed the intense pain I had suffered in that area for over a year, and arrange a blood test, X-rays and prescription. My blood samples were drawn by a delightful phlebotomist, who had no difficulty whatsoever in locating a vein, despite wearing rubber gloves, and I truly felt nothing. Next, X-rays, again a welcoming reception, and very careful handling of my painful joints. Lastly, I collected my Prescription. All done in 2 hours, and everything so clean and welcoming!! Thank you all - truly excellent.
Visited August 2022
Review titled Great Western Hospitals NHS Foundation Trust
Replied on 06 September 2022
Thank you for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from Rheumatology, Bloods. X-ray and the collection of your prescription. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
Provided by Care opinion
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Review titled Dreadful
Rated 1 star out of 5
by Martin H - Posted on 08 August 2022
Went to A&E at 02:30am on arrival was told by an ambulance paramedic that there would be a long wait as there were six ambulances with patients on board still waiting to be seen since 10pm so I returned home, what is happening with our NHS
Visited August 2022
Review titled Great Western Hospitals NHS Foundation Trust
Replied on 06 September 2022
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
Provided by Care opinion