East Sussex Healthcare NHS Trust - Ratings and reviews
Reviews
-
Review titled Great experience
Rated 5 stars out of 5
by Annie Woods - Posted on 30 March 2023
On 25th March I attended Bexhill Hospital for cataract surgery - I was very nervous but all the staff concerned put me at ease - well done to you all and many thanks NHS - keep up the good work
Visited March 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 16 June 2023
Dear Annie, Thank you for taking the time to leave us your kind feedback following your cataract surgery at Bexhill Hospital. We are glad to hear that staff put you at ease for your procedure and we do hope that this was successful and you have since recovered well. We will ensure your comments are relayed to the Ophthalmology Team.
-
Review titled Well run department
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I had a very positive experience at Bexhill eye hospital. All the staff and volunteer were compassionate and efficient.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Thank you for taking the time to leave us such kind feedback following your visit to our Ophthalmology Clinic at Bexhill Hospital. It was pleasing to read that staff demonstrated the Trust values of respect and compassion during their interactions with you. We will ensure your comments are fed back to the team involved.
-
Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2023
I attended A&E on a Sunday morning with my 30 month old grandson who had dislocated his left elbow. He was seen and treated in under 30 minutes- amazing service. The NHS at its best and a big thank you to all the staff in the department.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Thank you for taking the time to provide such lovely feedback following your grandson's attendance to our Emergency Department (ED). It must have been concerning for you given his age and we were pleased to learn that his elbow dislocation was treated swiftly to limit his distress. We hope he has made a full recovery and will share your positive praise with the ED team.
-
Review titled Well run department
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I had a very positive experience at Bexhill eye hospital. All the staff and volunteer were compassionate and efficient.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Thank you for taking the time to leave us such kind feedback following your visit to our Ophthalmology Clinic at Bexhill Hospital. It was pleasing to read that staff demonstrated the Trust values of respect and compassion during their interactions with you. We will ensure your comments are fed back to the team involved.
-
Review titled Excellent Teamwork
Rated 5 stars out of 5
by Clem - Posted on 10 February 2023
Attended A&E with haemorrhaging polyp, referred to Maxillofacial for assessment after stopping flow. Attended Maxillofacial assessment clinic few days later, and had polyp removed later same day. Excellent service.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Clem, Thank you for your lovely feedback; we really appreciate it. It must have been very worrying having the symptoms you presented with, however, we are pleased to read that you received an excellent service from our Emergency Department and Maxillofacial Team, as we do strive to provide a high standard of care to all our patients. We will ensure your feedback is relayed to staff and hope that you have made a full recovery following your polyp removal.
-
Review titled Excellent Service Endocopy Dept, Conquest
Rated 5 stars out of 5
by Joan Rothery - Posted on 16 February 2023
Thank you for the excellent service I received in the Endocopy Department today. I came in for a colonoscopy and every member of staff I came across was kind, helpful and very caring, not just to me but to every patient. They put me at ease and the whole procedure was faultless. I honestly can't thank you enough.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Joan, Thank you for providing such great feedback about your recent attendance to the Endoscopy Department; we do appreciate it. The Trust endeavours to provide a high standard of care to all our patients, and so we are delighted to read that this was your experience. Please be assured that we will relay your feedback to the staff.
-
Review titled Fantastic care and kindness
Rated 5 stars out of 5
by Rachael Smart - Posted on 12 February 2023
My son was dealt with speedily and with great care and attention. The Nurses were so supportive of us too. Nothing was too much trouble.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Rachael, Thank you for taking the time to provide such kind feedback about your son's recent attendance to hospital. As a parent, we appreciate it is worrying when you child is unwell or injured and so it was reassuring to learn that your son's experience was positive, in that he was seen quicky, provided with the appropriate care and that staff were supportive. Please accept our best wishes to you and your son.
-
Review titled Fantastic care and kindness
Rated 5 stars out of 5
by Rachael Smart - Posted on 12 February 2023
My son was dealt with speedily and with great care and attention. The Nurses were so supportive of us too. Nothing was too much trouble.
Visited February 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 26 May 2023
Dear Rachael, Thank you for taking the time to provide such kind feedback about your son's recent attendance to hospital. As a parent, we appreciate it is worrying when you child is unwell or injured and so it was reassuring to learn that your son's experience was positive, in that he was seen quicky, provided with the appropriate care and that staff were supportive. Please accept our best wishes to you and your son.
-
Review titled Friendly, rapid and informative treatment
Rated 5 stars out of 5
by Catherine Cavanagh - Posted on 06 January 2023
We arrived 8.30pm at A&E on a busy evening with numerous incidences of flu. Mum was suffering from a mini stroke and was seen within 5 mins of being met by friendly reception staff. The doctors kept me updated on the treatment process, she had a CT scan and we were able to leave within 3 hours. Thank you to all for your expert, cheerful and compassionate service.
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Dear Catherine, Thank you for taking the time to leave us such lovely feedback about your mother's experience when you attended our Emergency Department (ED). The flow of patients through the ED can make it a complex and challenging area of care, so we are pleased to note that your mother was treated promptly, staff were friendly and you were kept updated throughout, as we strive to provide the best possible care. We will share your positive comments with the staff involved and do hope your mother is making progress following her mini stroke.
-
Review titled Extremely impressed
Rated 5 stars out of 5
by Barbara Jones - Posted on 10 January 2023
I came into the Conquest A&E early on Jan 1 with breathing difficulties. Spent a day in the Emergency treatment room, then admitted with flu. I've never seen such efficient dedication and care and attention to detail, an endlessly busy team of doctors and nurses dealing with dozens of walk-ins, so much patience and warmth and efficiency. I am seriously impressed and have no doubt they saved my life. No idea how these fantastic people cope with risking their own health at the same time showing such professionalism and kindness, and good humour, towards the rest of us. Really heartwarming. A huge thank you from me.
Visited January 2023
Review titled East Sussex Healthcare NHS Trust
Replied on 25 April 2023
Dear Barbara, Thank you for taking the time to leave such great feedback about your attendance to the Emergency Department (ED) at Conquest Hospital in January 2023; we really appreciate it. First and foremost, we very much hope you are now better as presenting with breathing difficulties must have been an enormously worrying time for you. The Trust strives to provide a high standard of care for all patients, and so we are pleased to read you were well-looked after by staff who excelled in their duty of care as this underpins our values of respect and compassion. We will ensure your generous words are shared with staff in the ED and hope you are keeping safe and well.