East Kent Hospitals University NHS Foundation Trust
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGPatient ratings and reviews
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Reviews
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Review titled Excellent care from KCH
Rated 5 stars out of 5
by Lai - Posted on 27 June 2023
I was admitted to KCH for a procedure under local anaesthetic. On admission to Surgical Admission Unit, I was seen promptly by a Staff Nurse, then, waited in the waiting area. Then, I was shown to sit in a cubicle with curtain closed by a Nursing Sister, with no explanation. I was left waiting there for a while before the same Staff Nurse checked in on me behind the curtain. It was some time before the Surgeon was able to see me - which I did expect. I expect that waiting is necessary but communication and explanation are very important at every step. Also, I was waiting for four and a half hours before being taken to Operating Theatre. May I suggest that Surgical Admission could have more comfortable chairs available please. I should like to commend the Vascular Operating Team for their excellent care which were both professional and relaxed. The Surgeon and the Scrub Nurse are both absolute delight and the whole team worked very well together. Thank you also to the Day Surgery Nursling Team who are very lovely. I am most grateful for all the excellent care that I received on this particular day!
Visited June 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 28 June 2023
Thank you for taking the time to give us your feedback. I am sorry to read that the communication was lacking in the lead up to the procedure and I'll be sure to pass on your comments regarding both communication and seating. However I am very pleased to read that you had such excellent care from the Vascular Operating Team which I shall also pass on.
Provided by Care opinion
