Ashford and St Peter's Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Kind caring doctors and staff
Rated 5 stars out of 5
by Sue Sweeney - Posted on 23 February 2024
I attended the urgent transfer centre 3 times towards the end of January. Each time I was thankful for the way I was treated with respect and kindness by all. The doctors I saw on the 24th, 28th and 31st helped me on each occasion and gave me excellent advice on coping with my nosebleeds. The navigation nurse on the last occasion was kindness herself and had me swiftly moved to a cubicle. This is a wonderful department where the staff give their all, despite being extremely busy. Thank you everyone who helped me.
Visited January 2024
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled Excellent Care at A&E
Rated 4 stars out of 5
by John Reynolds - Posted on 29 November 2023
I was referred to A&E by 111 on 27th November. (I had earlier attended the GP surgery to try and get an emergency appointment) I would like to thank all the medical staff (on both shifts) in A&E and the Pit Stop ward. The service was under extreme pressure but everybody gave a high level or care and support at all time. It says a lot for their professionalism and dedication that this was maintained, even by those that has been on duty for over 12 hours. I was kept informed at all times and felt that I was in good hands. I was also reassured that all required tests and assessments were made. When I was discharged the doctor gave me an excellent explanation of the diagnosis and the follow up treatment that was being arranged. It is hard to appreciate the pressure on A&E without experiencing it. The waiting time was 4 hours when I arrived (although I was fast tracked) and it increased to over 8 hours before I left early the following morning. There was nothing the staff could do to alleviate the situation given the numbers seeking treatment. Can you please pass on my heartfelt thanks for the excellent service I received under very challenging conditions. (It is unfortunate that I can not highlight the special care given by individuals.) My wife was with me and she also wishes to thank all the staff for the kindness shown to her.
Visited November 2023
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled Horribly rude staff!
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
Would not recommend this unit, staff are rude and clearly don’t want to work. I had to rush from London to get to my appointment on the day of a strike for blood tests. The phlebotomist told me three times how extremely late I was (15min) and I ended up not even having my bloods drawn.
Visited September 2023
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled Dire and most unprofessional nurses
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
The nurses in the ashford walk in centre are as negligent as they come. They talk about you and your situation loudly in the corridor to each other, not knowing that the walls are thin and every word can be heard. Other nurses intervene with the nurse you’re seeing, to refrain on doing certain things “no you cant send them there”! A nurse refers to you to another nurse by “give them the appointment and send them away”. Fobbed off from one department of the NHS to another. Duty of care has gone! If you want minimal treatment be ready to go private in future!
Visited March 2023
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled From the entrance door until the head office
Rated 5 stars out of 5
by Maria Pissinatti - Posted on 19 February 2023
Great practice and professionally I am looking for one of my company client in the hospital and I am pleased to seeing how amazing professionals working here. I'm glad to see it and in the same way that the patient and relatives come in exposed the bad experience I am coming to exposed the good experience in the Ashford and St Peter's Hospitals NHS hospital and said Thankful for all your supportive environment.
Visited February 2023
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled Wonderful NHS
Rated 5 stars out of 5
by Hayley Lynch - Posted on 02 January 2023
When my 4 year old injured her elbow we feared a trip to A & E. from the nurse waiting at the entrance to the triage nurse, porter and X-ray nurse - I can not thank everyone enough. The department was heaving but the level of care and attention was amazing. The patience and empathy needed to dedicate a career to caring for others is so immense, thank you doesn’t seem enough. I hope we can do better and recognise the vital work happening day in day out. Thank you x
Visited January 2023
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
Terrible service I've ever seen in the world. They said waiting time 4hr. After 4hr later when I ask them they said it's going up now 5hr. Ridiculous. Specially in uk we don't expect this service at all. This is an emergency hospital. Obviously people came here for an emergency but because of their service nobody will call ambulance or come here for emergency. Basically there is no emergency service in England. Hate this. Here we can see people sleeping on the floor. I mean really? Management should take action about it otherwise people will die for not getting treatment on time.
Visited January 2023
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled Great Staff at Ashford
Rated 4 stars out of 5
by jim murray - Posted on 12 November 2022
I had an appointment for an ultrasound scan and I was nervous had an appointment 7.30 changed on day to 7 pm got there at 7.00 pm as I had a late appointment the Hospital was empty great for me, when I arrived a happy nurse showed me into a room where I was greeted by the sonographer who explained what he was going to do he then asked me to hop on the bed and lift up my top checking I was OK, then the smiling nurse put paper towel on my tummy and then the sonographer put gel on to my tummy, he went up and down couple times and near my side it wasn't painful at all, then he said when your ready you can go, got up looked at my phone said 7.05, brilliant no waiting in and out way to go NHS late appointments are a great way to go
Visited November 2022
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled Unprofessional nurse’s
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Very unprofessional and unorganised stuff Lost my test and they had to do the test again Made me wait for 10 hours just to get me into an empty bed I do jot recoment this hospital to anyone.
Visited October 2022
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.
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Review titled No Privacy in the Emergency Department
Rated 1 star out of 5
by Laura Molden - Posted on 11 October 2022
I attended your emergency department with my mother who has dementia and she was placed in the corridor which is absolutely fine, I am acutely aware of the demand for your service and this is most certainly not my issue. My issue is with your staff who constantly walk through the back corridor as if it was a service corridor. The Paramedics each time they came close the doors on either end and put up the barrier to give all 10 or so patients the privacy they deserve. However, I lost count of how many of your staff decided to come along, open all the doors again, move the privacy screen, and wander straight through not going into the main emergency department. It was disgusting to see the staff be challenged by the polite paramedics and your staff ignore them and walk past as if they were not even there! I witnessed the sign stuck to the door myself to say go to Level 2 and walk around but not one person had the decency to do so.
Visited October 2022
Ashford and St Peter's Hospitals NHS Foundation Trust has not yet replied.