Bolton Community Practice
Waters Meeting Health Centre, Waters Meeting Road, Bolton, Lancashire, BL1 8TTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 1 star out of 5
by Janet Glynn - Posted on 03 May 2024
I requested a prescription on the NHS app on Wednesday 1st May 2024, by Friday 3rd May (over 48 hours later) it was still outstanding. I rang the surgery twice and on both occasions was told that it was with the gp for approval today (Friday 3rd). This is bank holiday weekend and my controlled drugs have to be ordered in by the pharmacy. The surgery request 48 hours to complete a prescription request...the surgery website also says that the pharmacy need 3-4 days to complete a prescription. Therefore I need to order my repeat prescription order roughly a week in advance. Also, bank holidays disrupt orders and deliveries so special attention should be given at these times. It is now 9:30pm on Friday 3rd May, bank holiday weekend and my prescription has not been done. I am very angry that I was told by 2 different people (receptionists) that it would be done today. I now have no alternative but to contact out of hours because none of the surgeries are open on Saturday 4th May. What a waste of NHS money.
Visited May 2024
Bolton Community Practice has not yet replied.
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Review titled Great communication
Rated 5 stars out of 5
by Nic74 - Posted on 29 December 2022
With all the bad press about GP services, Bolton Community Practice are amazing. Using the online services is seamless and they are very quick to recognise when you need a face to face appointment. All the staff will listen to you from the reception to the GP. Highly recommend this practice.
Visited December 2022
Review titled Bolton Community Practice
Replied on 13 May 2023
Dear Nic74, Apologies for the delay in responding. Thank you for taking the time to leave your feedback. I will feed this back to the practice team. Many Thanks, Natalie Preece Director of Operations and Performance