Ripley Hospital - Ratings and reviews
Reviews
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Review titled Poor Communication
Rated 3 stars out of 5
by Alan Cox - Posted on 06 March 2024
I am trying to contact Ripley Hospital X-Ray Department to arrange for an x-ray requested by my consultant at Derbyshire Royal Hospital. When I called the Ripley number there is a recorded message which is so quiet that I cannot hear it. Pressing 2 got me through to the ward who said that the problem was known about. Why has the problem not been fixed? I called again and pressed 3 which happened to be the correct number for the x-ray department. There was a message informing me that my call could not be answered and requesting that I try again later. After my fifth attempt in one hour I gave up. How on earth am I supposed to arrange an x-ray if there is no way to leave a message?
Visited Don't know on March 2024
Ripley Hospital has not yet replied.
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Review titled Fantastic service, we would be lost without you.
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
This is the second time in 2024 that Ripley Urgent Care have offered very much needed medical care to our children when the GP surgery has been unable to help us. One of this occasions resulted in a transfer to children's A&E such was the severity. The staff are efficient, kind and friendly as well as extremely knowledgeable and professional. I can sleep easy knowing that your service is there for the occasions when our first point of medical care is not available to us. You are absolutely invaluable, thank you.
Visited Urgent Treatment Centre on February 2024
Ripley Hospital has not yet replied.
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Review titled Seen so quickly and given great care
Rated 5 stars out of 5
by Lizzie - Posted on 03 February 2024
Attended the UTC this morning for an infection. I was seen so quickly, and was in and out within about half an hour with my antibiotics. Didn't even need to go to a pharmacy. The nurse I saw was absolutely fantastic. Thank you all!
Visited Urgent Treatment Centre on February 2024
Ripley Hospital has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Karen Slaney - Posted on 01 January 2024
Went to UTC was seen initially within ten minutes sent for an xray and seen by a doctor after the xray all within an hour.. received excellent care, informative and punctual .Well done Ripley why can't all UTC be like you.
Visited Urgent Treatment Centre on December 2023
Ripley Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Iain - Posted on 18 November 2023
After a few days of self care for a finger infection and being unable to get into the GP on Friday, I decided to go up to Ripley on the Saturday morning as I felt it couldn’t wait till the Monday. The process was simple and easy to get checked in, it was quiet that morning so I didn’t have to wait long to be seen but all the staff I saw were very helpful, even tho the computer didn’t behave! Will definitely come back if needed in the future.
Visited Urgent Treatment Centre on November 2023
Review titled Ripley Hospital
Replied on 04 December 2023
Hello, Thank you for your feedback regarding Ripley Hospital, Urgent Treatment Centre. I am pleased to read that you received great service and that you would use the service again if needed. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
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Review titled Face masks not required by law anymore
by Ripley Cancer paitent - Posted on 02 October 2023
I had an appointment booked recently at Ripley hospital. This was for a dressing change for an infection complication following bowel cancer surgery. I arrived at the hospital in plenty of time for this and found the second set of double doors to be closed which I thought was strange as on lots of previous appointments were open. Luckily for me a cleaning member of staff was going through the door at the same time and held the door for me. The was shutter was down. I then had to wait in a queue to be seen to. I was asked to sit in a chair at the door to the reception area and give my details. This was all well and good until I was told to wear a face mask to which I refused and said that it is not required by law anymore. I was then met with a response of the rules have changed and its different for different areas. Again, I refused and said I’ll come and speak to the matron next week. I was met with well you have to wear one. At which point I left saying I’ll speak to the matron next week. I then had to use my back to open the door to make this the easiest and most comfortable on my stomach. At no point did I receive any communication from the hospital about they have had a covid outbreak and it is now required to wear a facemask for pre booked appointments. Also, There is no airflow through the building if the doors are kept shut, which the NHS says is the best way of preventing the spread of covid, but also to sit facing a receptionist with no screen for protection. Surely this poses a greater risk of spreading anything. I am more than happy to come and speak to someone about this matter if you need any greater insight to all this. If a facemask is required, I will wear one so we can discuss this.
Visited October 2023
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Review titled Ripley Hospital
Replied on 03 October 2023
Hello, Thank you for your feedback, I am really sorry that this was your experience. I am sorry that you did not receive any communication prior to your planned appointment with regards to wearing a face mask. The rate at which Covid is spreading is increasing, we have therefore taken some measures to try and protect our patients, their carers our Volunteers, our staff and our services so that everyone can continue to use them. When attending our Urgent Treatment Centres some patients with certain symptoms are now being asked to wear a face mask. Wearing a face mask will help prevent the spread of infection and prevent people from contracting any airborne infectious germs. When someone coughs, talks or sneezes they could release germs into the air that may infect others nearby. Face masks are part of an infection control strategy to help prevent further spread of infection. You are absolutely right and this is not a legal requirement, however this decision is supported regionally by NHS England and we are really grateful for our patients support in helping us to protect everyone. Our staff have been advised to ask patients if they would wear a mask but if they decline for any reason they should still be seen without one. I am really sorry if this was not communicated correctly to you and I would like to reassure you that we have reminded all staff of the guidance. I understand that recently the inside doors at the Urgent Treatment Centre were broken which will be why they were not opening as they normally would and needed pushing open on arrival. I am really sorry that you had difficulty accessing the building and am relieved that the domestic staff were able to help you, I can confirm that the doors are now fully working. That same day there had been a fire alarm go off, when the fire alarm goes off the shutter comes down automatically then it can't be raised until the alarm is silenced. Unfortunately staff then struggled to get them raised again as there was a problem with silencing the alarm which prolonged them being down at that time. I am genuinely sorry that your experience was not a positive one and I hope that the above reassures you regarding your concerns. If you would like to discuss further, please do not hesitate to contact the Patient Experience Team at DCHST.PatientExperienceTeam@nhs.net or 01773 525119. Thank you
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
I was extremely worried on my visit to ripley as previously had septic shock and i could see acut had become infected. The nurses listened cleaned my wound and gave antibiotics but alsi picked up on another possible condition for which i am now being referred to hospital for. Ripley is a shinning star in the nhs
Visited Urgent Treatment Centre on October 2023
Review titled Ripley Hospital
Replied on 04 December 2023
Hello, Thank you for your feedback regarding Ripley Hospital, Urgent Treatment Centre. I am pleased to read that you received exceptional care. I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
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Review titled What a fantastic service and credit to the NHS.
by Alibongo2 - Posted on 11 July 2023
After having an ankle reconstruction operation in June, which required a cast on my leg, I had to attend Ripley Urgent Treatment Centre today, as the cast was affecting my circulation and I was concerned about potential signs of infection. Whilst there, I was treated with great care and respect. Staff were all professional but friendly and provided fantastic support to both myself and my husband. The situation was swiftly addressed and I felt listened to and consulted at every point of my visit. What a fantastic service and credit to the NHS.
Visited July 2023
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Review titled Ripley Hospital
Replied on 12 July 2023
Hello, Thank you for your feedback regarding Ripley Hospital UTC. I am pleased to read that you were treated with great care and respect. I hope that you are recovering well and I will pass your kind comments onto the relevant managers to share with the staff. Thank you.
Provided by Care opinion
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Review titled Don’t waste your time
Rated 1 star out of 5
by Claire - Posted on 20 June 2023
Arrange work around an 845 appointment for an X-ray to be told I don’t have an appointments and go to urgent treatment wait for the rude receptionist 10 minutes while she’s talking about what she had for dinner to be then told completely different to what the nurse told me last week. The receptionist was rude and interrupted me and spoke down to me like a toddler. Don’t give appointment’s if you’re not going to honour them. I’ll just stay in pain and let the injury get worse thanks for nothing
Visited Urgent Treatment Centre on June 2023
Review titled Ripley Hospital
Replied on 27 July 2023
Hello, Thank you for taking the time to provide feedback on your experience when visiting Ripley Community Hospital, Urgent Treatment Centre. We are sorry to read that you found the Receptionist to be rude and that you felt you had wasted your time. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
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Review titled Fast service however health issue missed
Rated 4 stars out of 5
by Samantha evans - Posted on 16 June 2023
So I have had a few great experiences with ripley minor Injury’s/urgent service. The staff are always very friendly and it is much quicker than other out of hours services. My only concern/ wanting to make staff/ future patients aware is my last visit. I had sliced 2 of my fingers with a bread knife and I was in quite a lot of pain and feeling very anxious. The staff were friendly but didn’t allow my husband with me which when I had been having a panic attack not long before over it didn’t leave me feeling great but that’s not my main concern. My main concern is then told me I hadn’t cut through anything they could see and tried to get me to bend my fingers, I was in pain so only did this slightly at the main bend and they moved on and dressed it and sent me away. It’s been a month now and it’s been found I can not bend the tops of them fingers at all I have sliced through a tendon and now it’s too late to repair. If it had been fully checked out when there and seen by a hand specialist within the week I could have saved them tendons with 1 quick surgery. Now it will be 2 and extensive hand therapy.
Visited Urgent Treatment Centre on May 2023
Review titled Ripley Hospital
Replied on 27 July 2023
Hello, Thank you for your feedback regarding Ripley Hospital UTC. I am pleased to read that you have had some great experiences there in the past and have always found the staff to be friendly. However, I am sorry to read that on this occasion you found the care to fall short. This is not our usual standard of care and your comments have been forwarded on to the Service Manager. If you wish for your concern to be looked into further, please contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net. Thank you
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