Health in Mind Sussex - Ratings and reviews
Reviews
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Review titled Great care and therapy
Rated 5 stars out of 5
by Sally - Posted on 14 February 2024
Asking for help can be so difficult, but from the first phone call from Health in Mind through to therapy, staff have been considerate, understanding and supportive. The service has helped me in a number of ways and I would recommend people to contact the service if they need similar help. Therapy takes effort and may be difficult at times, but it really does help and I’ve always felt listened to and supported. Am so glad the service is there and thankyou.
Visited February 2024
Health in Mind Sussex has not yet replied.
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Review titled Fabulous Ptsd Therapy
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
The therapist assigned to me is a very good friendly and professional therapist. I didn’t realise how much help I needed at the beginning, and now I am coming to the end of the sessions I am so grateful to both her and the service, information and tools to help me in the future.
Visited February 2024
Health in Mind Sussex has not yet replied.
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Review titled Keep cancelling my appointments
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
Had numerous cancellations last minute or with no warning at all. Just dont bother to ring. Had to chase and the admin have no idea whats happening or why and said there is another date marked down under my last supposed appointment which i have no been informed of and i cannot do.
Visited December 2023
Review titled Health in Mind Sussex
Replied on 03 January 2024
Thank you for taking time to share your experience. We are sorry this was not more positive. If you would like to raise this as a concern or complaint please contact our Complaints and PALS Team on 0300 304 2198 or via email: PALS@spft.nhs.uk
Provided by Care opinion
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Review titled Thank-you
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
Thank-you for your time. For me joining this service was a very difficult step. I have been treated with warmth and kindness during a very difficult period which I am very grateful for. I was scared of feeling judged which was not the case everyone I spoke to was very considerate and helpful. I feel on the way to healing from past tramuas, that I feel now I can see as part of my past and feel confident moving forward. Initally I felt fearful, stuck and very lost and am now feeling alot more within myself. I was given tasks to complete which were all very helpful and ones that I will continue to use moving forward. Thank-you for your time and care. I can't thank you enough for taking the time to listen & help.
Visited June 2023
Review titled Health in Mind Sussex
Replied on 29 August 2023
Thank you for taking the time to share your experience. I am glad to read what a positive experience you had and we will be sure to share this with the clinical team. Kind regards,
Provided by Care opinion
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Treatment for OCD was challenging however my therapist was confident, friendly and professional and helped me work through my goals and challenge ingrained unhelpful thoughts and beliefs. By no means is the journey over but it has been a breakthrough for me to be able to talk about this for the first time, with others, and this has had a positive impact on my life. It feels scary when your sessions come to an end and I think a follow up session could be offered E.g. 6 - 8 weeks after treatment, to bridge that gap and help with accountability. Many thanks to this service, we're lucky to have it on the NHS.
Visited May 2023
Review titled Health in Mind Sussex
Replied on 11 September 2023
Thank you for taking the time to share your experience, I'm glad it was a positive one. We will be sure to share this feedback with our colleagues working in the service. Wishing you all the best for the future.
Provided by Care opinion
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Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
I found the whole counselling experience very good and really helpful in moving forward after a series of life events that made me wobble. Would definitely recommend to family and friends .
Visited May 2023
Review titled Health in Mind Sussex
Replied on 29 August 2023
Thank you for your kind words. I will ensure these are shared with the team. Kind regards
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Paul - Posted on 15 September 2023
Helped me manage my worries ,with different techniques, with a step by step guide and a supporter to help you understand the different methods of controlling anxiety
Visited April 2023
Review titled Health in Mind Sussex
Replied on 18 September 2023
Thank you for taking the time to share your positive experience. We hope that this continues for you, and wish you well in your recovery.
Provided by Care opinion
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Review titled Fantastic Service. Highly Recommended.
Rated 5 stars out of 5
by Helen - Posted on 28 April 2023
I cannot thank you enough for the help you have given me to bring the sunshine back to my life. Your insight and knowledge have been invaluable in helping me to see behaviours I didn't even realise I had. You have given me invaluable skills to help me move forward and learn to deal with the worry and anxiety in a more healthy way to help me to avoid hitting the storm again. I cannot recommend this service enough. If you follow their expert guidance and incorporate the skills learnt into your everyday life then you will succeed like me and feel more like you again.
Visited April 2023
Review titled Health in Mind Sussex
Replied on 29 August 2023
Thank you for your kind words and we are pleased you had such a positive experience of our service. We will ensure these are shared with the team. Kind regards
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
Very sceptical about CBT. Did not think I needed therapy about my anxiety as I thought I could cope/have coped with it, it was who I am, until I had a cardiac event causing an exacerbation of my anxiety to the highest level. Was told about therapy for NHS staff & how it helped my colleague who suffered too from anxiety. What had I to lose plus I needed to overcome this horrid feeling & get on with my life. Initial consultation I felt at ease, listened to & generally ok, this could be of help. I was then given a therapist to which I felt a fraud initially but then over the weeks discovered that my way of thinking had changed though still worried & had anxiety, feelings & thoughts became realistic in achieving certain goals. My therapist was very calming, listened to my concerns & emailed over papers that were suited to my needs every week. On reading back my initial problem statement, I have achieved a lot & will continue to be thankful for this service & for my CBT therapist.
Visited November 2022
Review titled Health in Mind Sussex
Replied on 13 March 2023
Thanks so much for sharing your thoughts on your experience with us. I am so pleased that you have begun to notice a difference and are able to achieve some of your goals. I will make sure that the team hear about your good experience. Kind regards, Alex Garner Head of Participation Engagement Department Sussex Partnership NHS Foundation Trust
Provided by Care opinion
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Review titled Detrimental to my mental health
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2023
This was a massive step for me and at first after the initial consultation I thought it was in the right direction. It was a big mistake. I was put onto SilverCloud and it did nothing at all; I was promised support for my mental state from a counsellor instead of saying that this was not possible for the kind of struggles I experienced I was just lied to. I was picked up and dropped the moment I disclosed some very dark thoughts to my “therapist”. This person left me and I got an automated reply saying “I’m glad you’ve found this treatment effective and you’ve made a lot of progress”. Even though I said very clearly that my depression worsened as I didn’t feel heard. If you cannot support those with more challenging mental health conditions then say straight away as I wasted my time on something that made me feel worse it was like yelling into a void, nobody listened to me. I don’t wish that on anybody else. Why is a referral required for a program directed at those with mild conditions and the program appointed to them is just an online self help course that in a years time you have to pay for
Visited September 2022
Review titled Health in Mind Sussex
Replied on 27 November 2023
Thank you for taking the time to share your experience. I am sorry it was not a positive one. We will be sure to share this feedback with the service. Should you wish to raise these concerns more formally please do not hesitate to contact our Complaints and PALS team on 0300 304 2198 or via email: PALS@spft.nhs.uk
Provided by Care opinion