Cheshire and Merseyside Treatment Centre - Ratings and reviews
Reviews
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Review titled Neglect
Rated 2 stars out of 5
by Kathlern Garrett - Posted on 08 February 2024
My son attended the clinic at nhs cheshire and mersey side under orthopedics . He has been badly neglected no information about his operation leg left in plaster no further appointment high risk of blood clots ran out of injection had to ring the hospital for more just been left its dischusting simeone needs to take responsibility for this
Visited February 2024
Review titled Cheshire and Merseyside Treatment Centre
Replied on 19 February 2024
Dear Kathlern, We are very sorry to read about your experience. We would ask that you contact our patient, advice, and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Kind Regards The Communications Team
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Review titled Good practice
Rated 5 stars out of 5
by Jacqueline T - Posted on 15 February 2024
I had a total knee replacement at Captain Sir Tom Moore Unit and although extremely painful, my experience of the unit was not. All the staff were wonderful; care assistants, nurses, theatre staff, physios and surgeons. The information about the procedure was given in a booklet beforehand and was clear and easy to understand. This unit shows our healthcare system at its best- compassionate, caring and communicative. The staff visibly enjoy their work, with nothing too much trouble. Two young student nurses have a good start to their careers on this unit.
Visited February 2024
Review titled Cheshire and Merseyside Treatment Centre
Replied on 12 March 2024
Dear Jacqueline, Thank you for taking the time to leave feedback and we hope you are making a good recovery. It was lovely to read about the staff and student nurses who cared for you. The Communications Team
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Review titled Lack of information
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2023
My daughter is type 1 diabetic and is autistic. She had no information about timings apart from being advised to arrive at 07:30. This is not helpful for someone who has food sensory issues and isn’t given any information about meal times or what might be offered - she’s have taken something if she’d had that. She had brought very little to do as she assumed that the small procedure wouldn’t take too long. It doesn’t actually take place until 10 and a half hours later causing an enormous amount of stress due to the ‘not knowing’ I have been waiting to bring her home since this morning and it’s now 18:47 and she’s just informed me that she’s managed to get dressed with one hand and is almost ready to leave. What an unbelievable situation which could be so easily avoided with some knowledge of timings and what she might have been able to benefit from bringing with her. There’s no need for the secrecy really, transparency and honesty is always more helpful. I was thoroughly disappointed and will now try and manage the aftermath. Autism and diabetes should be well understood in a hospital of all Places.
Visited July 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 12 July 2023
Hello, We are sorry to read about your daughter's experience at her appointment and would ask that you contact our patient advice and liaison team (PALS) to discuss her care further. You can contact them via email on whh.pals@nhs.net or call 01925 275512 to discuss further. Your feedback is very important to us to help shape future care and to understand how we can improve things for patients with diabetes and autism as they navigate their healthcare. Regards Gina Coldrick Communications Specialist
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Review titled Brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
I went for a scan at the Tom moore building and could not fault the service from start to finish. From the reception staff, the male nurse who put the canulla in and the radiologist, ( sorry I didnt get her name)they all put my mind at ease and was really friendly, they explained everything theyv were doing and no waiting about. Unlike Warrington hospital. Well done
Visited March 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 21 March 2023
Hello, Thank you for taking the time to leave feedback, it is much appreciated. We will share your lovely feedback to the teams. Kind Regards, The Communications Team
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Review titled Breast Clinic Mammogram
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2023
Positive: Polite and friendly staff who explained each step. Hospital is modern and fresh. Negative: Although it is understandable that it’s a breast screening clinic, patient dignity wasn’t maintained by providing an open front gown to transition from 1 room to another. I had to stand in the middle of the room covering my bare breasts with my hands whilst she asked me check list questions, before asking me to step over to the machine.
Visited March 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 14 March 2023
Dear patient, Thank you for taking the time to leave feedback and for sharing your experience of your appointment. We will share with the team involved, so that they can learn from your experience and make changes to improve patient dignity. If you would like to add anything to your experience please do not hesitate to contact our patient advice and liaison service (PALS) on whh.pals@nhs.net . Regards The Communications Team
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Review titled Felt like a guest in a Hotel
Rated 5 stars out of 5
by John A. Hutchinson - Posted on 19 February 2023
May I take this opportunity to thank all the team at the Captain Sir Tom Moore unit for the pre op, inpatient and post op care I have received during my recent Total Knee Replacement operation. I could not have been looked after better anywhere else. I can’t name anyone specifically but from the ward cleaner, Porter, the Care Assistant’s all the Nurses, Physios and Medical teams everyone was so professional, caring and friendly. I felt like they cared that I should recover as soon as possible and that it was their job to see I did. The place was spotless, the food was good what more can I say. I wish you and all the staff at the Centre my best wishes for your continued success in the future and in the care you provide for all your patients. Once again thank you very much for my new knee and my continued mobility.
Visited January 2023
Review titled Cheshire and Merseyside Treatment Centre
Replied on 20 February 2023
Dear John, Thank you for taking the time to leave feedback, it is much appreciated and lovely to read, we hope that you are recovering well. We will send your feedback to the CSTM pre-op. Kind Regards The Communications Team
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Review titled Cancelled again
Rated 1 star out of 5
by Victoria Thomson - Posted on 22 July 2022
My husband's operation has just been cancelled for the fifth (fifth!) time by this hospital. How can they keep doing this to people? Do they not understand how terrible it is for the patient to continually have this done to them? This is all despite being assured he was 'top of the list' after complaining about the fourth (fourth!) cancellation. Awful. Just awful.
Visited July 2022
Review titled Cheshire and Merseyside Treatment Centre
Replied on 27 July 2022
Dear Mrs Thomson, I am extremely sorry to hear this - I have escalated to our PALs Team and the senior Planned Care team for urgent investigation, please can you email me again with your contact details and I will ensure that you are contacted immediately. Pat McLaren Director of Communications and Engagement patricia.mclaren@nhs.net
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Review titled Cancelled again!
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2022
My husband has just had his operation cancelled for the FOURTH time by this hospital. Fourth time. Day before the operation.
Visited June 2022
Review titled Cheshire and Merseyside Treatment Centre
Replied on 20 June 2022
Thank you very much for getting in touch relating to your husband's care. I am extremely sorry to hear about this and can only imagine how disappointed you both are. Could I ask you to please provide a little more information so we can raise this directly with the service to see what has happened - you can do this in confidence by sending an email to whh.pals@nhs.net or telephoning to 01925 27 5512. On behalf of the Trust may I offer our sincere apologies, Pat McLaren Director of Communications and Engagement
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Review titled Amazing radiology dept
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2022
I came in today for several x-rays and was beyond anxious.I’m on medication for anxiety and depression and had lost my nerve and cancelled once.On arriving the receptionist was lovely and listened.I literally waited 5 minutes and was called in to the room.The lady who called me and did my x-rays was quite honestly the nicest person I have ever met in any NHS dept/hospital she was amazing.Completely calmed me down,talked through everything before it happened and allowed my daughter to come with me. I am aware there are a lot of amazing staff especially at this hospital but this lady was above that by a very long way.I’m not sure if you can name people on here but I would love someone at the hospital to let her know how her behaviour can literally change someone’s life in a positive way.
Visited June 2022
Review titled Cheshire and Merseyside Treatment Centre
Replied on 20 June 2022
Dear Patient, Thank you very much for leaving this lovely review - I am so glad you had such a good experience whilst in our care. I have passed this on to the Radiology Services Manager, you may email me directly if you wish to share the individual's name and we can put them through to our 'You Made a Difference' awards. My email is patricia.mclaren@nhs.net I do hope if you come to see us again you will do so with much less anxiety. Thank you again, Pat McLaren Director of Communications and Engagement
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Review titled Great nurses
Rated 5 stars out of 5
by Charlotte - Posted on 28 June 2022
I visited the breast clinic yesterday night and had to have a scan and some samples taken, I can’t thank the nurse in the room enough for comforting me when I got upset, didn’t catch her name but I can’t explain enough how fantastic she is at her job and how much better she made a scary experience for me :-)
Visited June 2022
Review titled Cheshire and Merseyside Treatment Centre
Replied on 29 June 2022
Dear Charlotte, Thank you for this lovely feedback. I am happy to hear that one of our nurses was able to make your experience better at our hospitals. I will pass on your feedback to our breast clinic so that they can share this with their team. Kind Regards, The Communications Department