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Epsom Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 41

  1. Review titled Excellent service

    Rated 5 stars out of 5

    by Vijaya Mahesan - Posted on 26 March 2024

    Was very impressed with the urgent A@E dept I attended today for a scaphoid fracture. Wait time short 2 hours ( 5.40 pm till 7.40 pm )start to finish Had a lovely nurse practitioner who looked after me from start to finish She took utmost care of me and discussed and explained everything in detail The Radiographer too was really polite ( she xrayed me initially in the morning and was doing a late shift when I went again)True the bed bay was inundated with trolleys with patients I noted while waiting for X-ray But the nurses were all running around them so were the Drs. I am thankful for the service I received today and am proud of the NHS

    Visited Accident and emergency services on March 2024

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  2. Review titled Night staff brilliant

    Rated 5 stars out of 5

    by Anonymous - Posted on 19 March 2024

    We waited for 11 hours to get my husband's issue resolved, finally leaving at 3:30am. The night staff were wonderful. They work in an incredibly hard environment with no thanks & inadequate pay. Can't praise the team enough for the care they gave both my husband & myself.

    Visited Urgent Treatment Centre on March 2024

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  3. Review titled scan department

    Rated 5 stars out of 5

    by Mary Bushnell - Posted on 24 January 2024

    Very swift and kind examination . I was examined on time and he took great care with the pain I was in scanning my shoulder.

    Visited Don't know on January 2024

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  4. Review titled Wards and Agency Staff

    Rated 1 star out of 5

    by Anonymous - Posted on 18 February 2024

    I was admitted to Epsom Hospital. A&e were helpful but the pain I had was getting worse. I had a couple of scans. It turned out I had Ulcerative Colitis. I was put on morphine long lasting and oramorph three times a day. I was taken up to a ward a day or 2 later. Virtually all the staff were agency. Sign off on the morphine could take 30 minutes to 3 hours. 2 nights I had some very unprofessional nurses that only cared about their phones and yanked my arm for a blood pressure test. I told them I had ripped my shoulder but it made difference. I couldn’t take much more. One nurse said not to press the button because they were getting the morphine and I should sit back and relax! One Sister had the right hump about being called for sign off as he had 3 wards to cover. Handovers showed that nurses did not know my case well from what was said. I was to ill to correct them. I was scared and didn’t want my partner to go home as I didn’t feel safe at all. Staff need to acknowledge that if someone is on high pain killers, they are in pain and can’t wait long for the next dose. During handover, at least say hello to the patient, while talking about them. I’m a person with feelings. Take time with patient, listen and ask which arm to use instead of just yanking me about. It would be good if Drs can explain why they are giving certain medicines or stopping some, so I knew what was going on. I wasn’t offered a wash.

    Visited Gastrointestinal and Liver services on January 2024

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  5. Review titled Amazing staff

    Rated 5 stars out of 5

    by Georgia Keen - Posted on 02 December 2023

    I want to say a massive thank you! All the nurses and the doctor that helped me yesterday before and after my surgery were amazing. Everyone was so kind and lovely. Thank you so much! Hope you all have a lovely Christmas x

    Visited Ear, Nose & Throat on December 2023

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  6. Review titled Speedy, efficient, kind service

    Rated 5 stars out of 5

    by Anonymous - Posted on 28 December 2023

    I had to visit A & E on the afternoon of the 28th December. The waiting time was posted as 5 - 6 hours, but actually I was seen much quicker than that - less than 30 minutes. Although A & E was clearly very busy, all the Staff were patient and kind, clearly explaining everything at each step of my journey through A & E. This included the correct dosage and way to take the medication that I was issued. Having been working Overseas for over 30 years, in my opinion the National Health Service - although under great pressure - is still right up there as one of the best Healthcare systems in the World. I suspect that most of those who complain that it's "3rd World service" or "it's a shambles" etc have never had to experience other Countries Healthcare systems, or they have unreasonable expectations. I am very glad that I live in a Country that has such a great free-at-point-of-use healthcare system.

    Visited Accident and emergency services on December 2023

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  7. Review titled Scary to be in hospital but a Fantastic Experience!

    Rated 5 stars out of 5

    by Glen Gossington - Posted on 29 October 2023

    The staff were amazing! Really caring and kept me informed from start to finish. Really polite and patient. I only spent one day/night in Epsom Hospital then they sorted out my procedure and transport to and from St George’s Hospital. The same Doctor who diagnosed me in Epsom done the procedure in St George’s, it doesn’t get better than that! All staff at Epsom had a great sense of humour and were super helpful and supportive.

    Visited Cardiology on October 2023

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  8. Review titled Rude Staff

    Rated 1 star out of 5

    by Anonymous - Posted on 26 September 2023

    When a loved one is having a procedure you would hope that the staff would be kind and compassionate to those who are their loved ones. Instead a rude receptionist who really needs to have more compassion and the correct etiquette! Let’s hope that they don’t have to go through not knowing how their loved one is! Absolutely disgusting rude and abrupt woman in the Day Care Unit at Epsom hospital on 26th September! Disgraceful.

    Visited Diagnostic Endoscopy on September 2023

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  9. Review titled Such good treatment

    Rated 5 stars out of 5

    by Barbara - Posted on 06 September 2023

    My neighbour brought me after a little accident. I was see and assessed very quickly. Dr had a look told nurse what to do. I felt so much better and after dressing applied came home. Thank you for being so kind to me.

    Visited Accident and emergency services on September 2023

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  10. Review titled Excellent Service

    Rated 5 stars out of 5

    by Pauline Bicker - Posted on 10 September 2023

    Twice my son has been admitted to Epsom A&E and each time the reception has dealt really quickly with his illness. They have gone out of there way to make sure he was seen immediately. We have been to other A&E s in the area and treatment has never been as good . Well done Epsom

    Visited Accident and emergency services on September 2023

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