North Tyneside General Hospital - Ratings and reviews
Reviews
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Review titled Amazing Staff
Rated 5 stars out of 5
by Gemma Owens - Posted on 19 April 2024
I would just like to say a huge Thank You to the ladies who cared for and supported me today during with what could have been absolutely terrifying if not for their compassion, patience and wonderful personalities. I forget all the names but please pass on this message as I really do appreciate everything they did for me.
Visited Gynaecology on April 2024
Review titled North Tyneside General Hospital
Replied on 22 April 2024
Dear Gemma, Firstly, thank you for taking the time to leave us a review. It has been lovely to read that your experience with us was positive. We are happy to hear that you felt supported by the staff and that they showed compassion and patience whilst caring for you. We would love the opportunity to share your comments with the staff/team involved in your care. If you would be happy for us to do so, could you please forward your details on to us at: patient.experience@northumbria-healthcare.nhs.uk. Best Wishes, The Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Kenneth Patterson - Posted on 19 April 2024
Just hand a robotic hernia operation yesterday at nt day surgery unit , the ward staff nurses were excellent, the surgery staff and the consultant mr liam horganwas excellent with the operation I can’t thank him enough and the staff. Kind regards, Kenneth Patterson
Visited Urology on April 2024
Review titled North Tyneside General Hospital
Replied on 19 April 2024
Dear Kenneth, Firstly, we hope you are having a smooth recovery from your recent surgery. Thank you very much for taking the time to leave a review of our Surgical Day Unit at North Tyneside General Hospital. It has been a pleasure to read that the nurses, surgery staff and Mr Horgan were all excellent. We will pass your kind comments on to the staff and departments that you have mentioned. Best Wishes, The Experience Team
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Review titled No empathy whatsoever
Rated 1 star out of 5
by Emma - Posted on 07 April 2024
Horrendous! 3 x men in x-ray(angiogram). Male nurse trying pushing saline into right arm when not in vein. Very sore. He asked me if I was on blood thinners??? No I'm not. It's still very sore and bruised 3 x days now so may be taking this further if it doesn't heal properly. Not experienced this before.
Visited Cardiology on April 2024
Review titled North Tyneside General Hospital
Replied on 11 April 2024
Dear Emma, We are very sorry to hear that you had a painful experience when you had an angiogram at North Tyneside General Hospital and hope that your arm is now feeling better. We will pass your feedback on to the department concerned. If you are still experiencing on-going issues and want this to be looked into further, please email us at: Patient.Experience@northumbria-healthcare.nhs.uk, and include your full name and the date of your appointment. With best wishes, The Experience Team
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Review titled Hurry and lack of interest
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2024
I had another obstetrician appointment today, the last one before giving birth. The only question I was asked was "are you alright". I had to request everything myself - a scan, prescription and C-section booking. During the midwife appointment I was told that I'll learn everything I need to know about the operation during the obstetrics appointment. On my recent scan I was told exactly the same. Yet the only chat with an obstetrician ended with "are you feeling alright? - Yes". No checkup, no explanation of the upcoming procedures, nothing. Just haste and wasted hope for more information. It really shouldn't be my role to ask uncle Google about everything. I should get the information about the C-section from the midwives and doctors but really, I feel like no one cares. It's been a miserable experience to attend all the obstetrician appointments at North Tyneside Hospital. I learned nothing, had checked nothing, and felt like it was a waste of my time because they could just call me with silly questions like "are you alright?", it would be no difference. Additionally, the prescription requested by me was faulty and I had to wait half an hour for someone to get back to the obstetrician to amend it. The promised scan is still not visible in my Badger Notes so I assume I'll need to request it yet again as well. In short, that appointment was just a disaster. What if I were an unexperienced first-time mother with less knowledge and assertiveness? I'd probably get no prescription, no scan, and no C-section booked. And the appointment would end with "I feel alright". It's a shame and waste of money.
Visited Obstetrics And Gynaecology on March 2024
Review titled North Tyneside General Hospital
Replied on 14 March 2024
Dear patient, Thank you for bringing your experience of our obstetrics service at North Tyneside General Hospital to our attention. We are sorry that your experience did not meet your expectations and we would like to do all we can to put this right. As your review is anonymous we are limited as to how best we can learn and improve based on your care. We would encourage you to contact us directly to our email address patient.experience@nhct.nhs.uk. This will allow us to have a confidential discussion about your options as we want you to feel as supported and informed whilst accessing treatment with us. We will look out for your email. Take care, The Experience Team
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Review titled Outstanding team and practice on ward 12
Rated 5 stars out of 5
by Pam de Wavrin - Posted on 01 March 2024
Without exception every member of the ward 12 team showed my Mothers Brother, the utmost respect and tenderness whilst providing him with the most outstanding nursing care I have ever had the pleasure in witnessing. His dignity was always maintained, his pain carefully controlled, and his personal hygiene care was impeccable. Furthermore, every single member of the team across all roles went out of their way to offer my mother and myself, care and compassion. Caring for our comfort and wellbeing as well as all of the patients on a busy ward. The staff were always polite, kind, courteous and happy even when tired. From the bottom of our hearts thank you, you are the pride of the nhs and each a star in your own right.
Visited Geriatric Medicine on February 2024
Review titled North Tyneside General Hospital
Replied on 14 March 2024
Dear Pam, Thank you for writing this lovely review of your relatives care on Ward 12 at North Tyneside General Hospital. It is great to read that they were so well taken care of and that all of their needs were met. Your lovely review will be shared with the team on Ward 12 who will undoubtedly be thrilled to know they got everything right. All the best to you and your family. Take care, The Experience Team
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Review titled ACL reconstruction surgery
Rated 5 stars out of 5
by Laura - Posted on 21 March 2024
The care I received was excellent. On the day of the surgery I was made to feel at ease, the staff were all friendly and caring. The ward was quiet, clean and comfortable. The anaesthetic was a little uncomfortable to have done but the nurse and doctor were fabulous at keeping me calm and making it as quick and comfortable as possible. The surgery outcome is good and healing well. Thank you!
Visited Orthopaedics on February 2024
Review titled North Tyneside General Hospital
Replied on 21 March 2024
Dear Laura, Firstly, we are glad to hear that you are recovering well following your surgery at North Tyneside General Hospital. Thank you for taking the time to write this review. It is wonderful to hear that you felt the staff were all caring and friendly, and made you feel calm. We will do all we can to ensure the members of staff you mention are given the opportunity to read your lovely review. Take care, The Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Ruth Webb - Posted on 10 January 2024
Can’t praise highly enough. Lovely, friendly, efficient, reassuring staff. Everything was explained carefully and thoroughly. Can’t fault the service.
Visited Bariatric surgery on January 2024
Review titled North Tyneside General Hospital
Replied on 11 January 2024
Dear Ruth, Thank you very much for your kind review of the service which you received at North Tyneside General Hospital. We would love to forward this directly to the service which looked after you- we can do this if you could email us with details of which team you saw. Our email is: Patient.Experience@northumbria-healthcare.nhs.uk Thank you, The Experience Team
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Review titled fantastic hospital
Rated 5 stars out of 5
by Ann Fraser - Posted on 15 December 2023
I had my left hip replaced. My whole experience was wonderful in all respects I could not fault a thing. Everything was excellent from before surgery, recovery and on Ward 6. The Surgeon, Recovery Nurse and all the staff on the ward were so helpful, friendly, polite and they all kept me informed as to what was happening
Visited Orthopaedics on December 2023
Review titled North Tyneside General Hospital
Replied on 04 January 2024
Dear Ann, Thank you so much for your kind review of the treatment you received when you had your recent surgery at North Tyneside Hospital. I am pleased to read that the staff were helpful and informative, and that you had such a positive experience. The team who looked after you will be delighted by your feedback. I hope that you are recovering well. Take care, The Experience Team Northumbria Healthcare NHS Foundation Trust
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Review titled Gynaecology
Rated 1 star out of 5
by Amanda burns - Posted on 13 December 2023
I got sent here for to see a doctor about a hysterectomy and just get told we try different options first yet this is not why I went here I want a hysterectomy not try other options
Visited Gynaecology on December 2023
Review titled North Tyneside General Hospital
Replied on 15 December 2023
Dear Amanda, We’re sorry to read your review and to hear how frustrated you are feeling. We would welcome the opportunity to discuss this with you further. Please get in touch by emailing patient.experience@nhct.nhs.uk and we will get back to you. We will look out for your email. Take care, The Experience Team
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Review titled Superb experience
Rated 5 stars out of 5
by Thomas Charnley - Posted on 11 January 2024
I had a total knee replacement at short notice, the pre-treatment information was nevertheless excellent. On the day the end to end care was exemplary, the surgeon being really reassuring and pleasant and after care the same. Would recommend without hesitation. Thank you all!
Visited Orthopaedics on December 2023
Review titled North Tyneside General Hospital
Replied on 15 January 2024
Dear Kristen, Firstly, we hope you are recovering well following your surgery last week. Thank you for taking the time during your recovery to praise the staff who cared for you on Ward 15 at Wansbeck General Hospital. We will share your review with the team who I am sure will be delighted. Take care, The Experience Team