Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled poor service
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2025
on ward 21 Opad was shocked to patients were treated, not with care , some nurses were rude, unfriendly, not attending patients when needed! on my visit there, phone was constantly ringing, lady sat there on her mobile phone not answering the phone, when patient needed jug of water, was told by nurse i am busy will get it later, not the survice i would expect from trained nurses
Visited Don't know on March 2025
Review titled Heartlands Hospital
Replied on 11 April 2025
Thank you for taking the time to provide us feedback. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Thank you Patient Experience Team
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Review titled Excellent
Rated 5 stars out of 5
by John bailey - Posted on 02 April 2025
I was admitted as an emergency with a heart problem , from the moment i got there the treatment i recieved was absolutely perfect , the ambulance was met at the doors , i was taken inside very quickly , onto a ward a few minutes later , a couple of tests and questions and then gowned up and taken to another room where i got emergency treatment , not one of the staff whom i encountered from the ambulance crew , doctors , nurses , consultants and all the auxiliary staff were anything other than polite , and efficient , and to top it all the food was excellent also , thank you everyone .
Visited Cardiology on March 2025
Heartlands Hospital has not yet replied.
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Review titled Ward 6
Rated 5 stars out of 5
by Barry - Posted on 28 February 2025
15/02/2025: Early in the morning my wife was unwell, so called 111 and they arranged for an ambulance to take her to hospital. The paramedics diagnosed a Heart attack and rushed us to Heartlands where someone was waiting to take us straight to the cardiology ward. My wife was re-examined by the consultant on duty and was rushed straight down to the theatre to have a stent fitted. This was, from our call to 111 to finish, with stent fitted completed in less than 3 hours. It cannot be denied that the absolute calmness and professionalism that everyone involved showed that day made sure that my wife is now recovering well. We are all extremely grateful - thanks to all involved.
Visited Cardiology on February 2025
Review titled Heartlands Hospital
Replied on 28 February 2025
Thankyou for taking the time to feedback on your recent experience of Ward 6 at Heartlands Hospital, Barry. The staff will be so pleased to hear that you had such a positive experience. Best wishes Patient Experience Team
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Review titled Stil waiting for appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2025
I was referred to urology last June 2024 only to be I could be waiting up to a year for an appointment. At Christmas sent message asking if I still wanted to be on the list. Been back to my doctors to try bring my appointment forward. I'm still waiting for appointment.
Visited Urology on February 2025
Review titled Heartlands Hospital
Replied on 27 February 2025
Thank you for taking the time to provide us feedback. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Thank you Patient Experience Team
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Review titled Great Experience
Rated 5 stars out of 5
by ray clarke - Posted on 11 January 2025
Went to Orange Area C this morning for a follow up review of my AAA, the staff who are regulars and are familiar with me due to the number of scans I've had, are absolutely fabulous with their friendliness , attitude, compassion. They are just great fun to be seen by. Despite growth over the last 12 months they were pleased to inform me that no growth since my last 3 monthly check. They are delightful, and it appears that they enjoy themselves doing what they do. Couldn't have had a more pleasant experience
Visited Don't know on January 2025
Review titled Heartlands Hospital
Replied on 18 January 2025
Thankyou for taking the time to feedback on your recent experience at Heartlands Hospital Mr Clarke. The staff will be so pleased to hear that you had such a positive experience. Best wishes Patient Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by David Johnson - Posted on 19 December 2024
I was on ward24 the care I was given was great the staff really work hard,the food was excellent.After 8 days care they managed to get me well enough to go home.I can't thank the staff more.Hope they all have a great Christmas.
Visited Respiratory Medicine on December 2024
Review titled Heartlands Hospital
Replied on 20 December 2024
Dear David, Thank you so much for taking the time to provide feedback about Ward 24 at Heartlands Hospital - it is so heart warming to hear your kind words for the team. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled MRI
Rated 5 stars out of 5
by Julie Afridi Martin - Posted on 18 November 2024
Wow! My MRI experience was simply superb. Firstly it was organised very very quickly. The receptionists were helpful and their humour helped me relax. Great facilities for storing my personal belongingThe scanner quickly and efficiently completed all the questions regarding my background health before putting my cannula in. I often have issues with this procedure but he was reassuring and effectively managed it in no time at all with very little pain. Once in the MRI room. My specific needs were managed well . He and his support worker were helpful and supportive. The whole procedure start to finish was absolutely excellent. Thanks particularly to the scanner for his kindness, quiet supporting demeanor, knowledge and skills.5 star review from me!!
Visited Don't know on November 2024
Review titled Heartlands Hospital
Replied on 18 November 2024
Thank you so much for taking the time to provide feedback about your positive MRI experience at Heartlands Hospital, it will mean a lot to the staff to hear this. Best Wishes Patient Experience Team
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Review titled Waiting time too long for 5minutes feedback
Rated 2 stars out of 5
by Urch - Posted on 16 November 2024
Took my husband for an ultrasouns scan (9/11/24 ) at 10:30 am at Birmingham Heartlands Hospital. After scan proceed to SAU Ward 5 at 12noon. Waited 4hours 50 minutess for 5minutes feedback about my husband ultrasounds scan results. Had to asked 4 times before being seen. After feedback waited another 1 hour 30 minutes for pain killer prescription to be issued. Asked twice when will it be ready. Did not leave hospital at 6:30 pm. 11/11/24, Chemist was unable to issue pain killer as address wasn't written on prescription. What a nightmare!
Visited Don't know on November 2024
Review titled Heartlands Hospital
Replied on 17 November 2024
Thankyou for taking the time to share your feedback about your recent visit to our hospital. We're really sorry to hear about your experience. If you think it would add value, we would be really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern. Best wishes Patient Experience Team
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Review titled Good Caring Staff A&E and Same Day Emergency Care Team SDEC
Rated 5 stars out of 5
by Gill Smith - Posted on 07 October 2024
Saturday 11 am arrived e&e as advised by 111 service and feeling well. Had abt 1 hour of sudden chest, shoulder and arm pain previous night. Swift service, heart monitor, triaged and sent to sdec by 12. 2nd heart monitor and bloods taken there. All fine. However, long waits to see 2 drs, and consultant, with 4 hour delay at bloods lab meant 2nd bloods taken and more waiting. All staff working hard under busy workload but friendly caring and helpful. Went home around 9.30 pm.
Visited Accident and emergency services on October 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Gill Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really pleased to hear that you are happy to hear that you're so happy with the care you received in the Emergency Department and the SDEC and that everything proceeded so efficiently and smoothly. If you would like to provide any more information or further feedback about your experience (in particular any more detail about your issues with car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled The best care
Rated 5 stars out of 5
by Glynis Ellis - Posted on 18 October 2024
My brother was admitted to Itu & from the very start he had the best care & treatment. All the staff on the unit were very caring, not only to my brother but to us, his family. They treated my brother with the greatest dignity, thank you doesn’t seem enough. Sadly my brother died but he had the very best care from the kindest of people. Forever in your debt. Thank You
Visited Intensive Care on October 2024
Review titled Heartlands Hospital
Replied on 25 October 2024
Dear Glynis Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the slightly delayed response. Can we firstly offer condolences for the loss of your brother. We are pleased to hear about the excellent care your he received on ITU - in particular how they treated him with dignity and also took good care of the whole family. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust