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Heartlands Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 111

  1. Review titled Brilliant

    Rated 5 stars out of 5

    by Kate Tipton - Posted on 05 March 2024

    I had a review of my recent hospital stay in Heartlands today at Solihull hospital. The car park was not adequate and l had a fair walk but benches to sit on helped. Meeters and Greeters were lovely and took me straight to the nurses. I was tested for a few things then l only had to wait 5-10 minutes to see the consultant who was lovely and remembered me from being in hospital a few weeks before! Very thorough and listened to me. Thank you all

    Visited Diabetic Medicine on March 2024

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    Heartlands Hospital has not yet replied.


  2. Review titled Unacceptable behaviour

    Rated 1 star out of 5

    by Robert - Posted on 27 March 2024

    Went to Hartlands hospital on Monday with my son as he has fluid in his lungs, He also has a severe blood infection and struggling to breathe, 111 said go straight to hospital and advised Hartlands hospital so we went straight there worried sick, We were left waiting for hours worried sick and found out my son was extremely unwell and would need a bed and antibiotics by drip, We waited and waited and after some hours the drip was put in and we had to sit on a chair while waiting for a bed, It's now Wednesday and still no bed and now there's talk of discharge?? So we have had the entire 4 stage drip course of antibiotics sitting around delirious due to lack of sleep, My son has epilepsy and seizures are triggered when he's tired but every time I mentioned anything I was spoken to like rubbish by multiple different members of staff and even the tea lady jumped in for a go at one point and got told to leave the area, All because as a mom I tried to safeguard my child I was made to feel like a trouble maker and that's disgusting, These members of staff choose to work at a hospital knowing they course unnecessary distress to people going through new scary and sad situations which lead me ro this review, Change needs to happen fast at Hartlands you cannot expect paying citizens to stay in A&E for over 28 hours being spoken to like criminals, I've used the work criminals for a very good reason as in prison they get 3 meals a day but at Hartlands you get 0 meals just tea and 1 sandwich? Treated worse than criminals in prison at a time of hardship spoken to like rubbish, neglected with information leading to severe anxiety and left in hallways to receive treatment while feeling more tired than ever experienced in my life putting my son at extremely high risk of a seizure surrounded by hard plastic seating he could hit his head on if he did fall and seizure and a solid cold floor while suffering from severe illness, Honestly if I worked there I'd be ashamed of the disgusting service and total disregard to public safety.

    Visited Accident and emergency services on March 2024

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    Heartlands Hospital has not yet replied.


  3. Review titled Still waiting for bed

    Rated 3 stars out of 5

    by Anonymous - Posted on 16 March 2024

    My brother was taken in on Thursday 14th at 14.30pm he was told at 8pm he would need to be admitted just waiting on bed. I sat with him until 07.30am on Friday 15th March, he was still waiting for a bed. I kept trying all Saturday morning to find out what was happening, only to be told at 11 am Saturday morning he was still waiting for bed. No one is now answering the phone I understand A&E are busy but surely someone on reception can answer the phone, my brother has now been sitting in A&E for nearly two days in pain waiting for a bed

    Visited Accident and emergency services on March 2024

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    Review titled Heartlands Hospital

    Replied on 27 March 2024

    Dear Relative Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response but we've had some difficulties accessing the feedback to post responses to it. We are really sorry to hear that your brother had such a difficult experience in the Emergency Department, he had to wait so long before getting an inpatient bed and there were issues with getting hold of the department when you needed an update. If you haven't already we would suggest you or your brother contact our Patient Advice and Liaison Service (PALS) to provide further details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern. PALS can advise on next steps and gather more information to help avoid a repeat of what happened. Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham

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  4. Review titled MAU and ward 8 staff were excellent

    Rated 5 stars out of 5

    by Kate Tipton - Posted on 05 March 2024

    I was rushed to A&E and got a bed on MAU within approximately an hour where l stayed overnight, was put on a drip, monitored hourly and taken to ward 8 the next morning for 3 days. The staff were amazingly professional, kind and compassionate, unlike some of the other patients! They do a fantastic job under very difficult circumstances!Thank you.

    Visited Diabetic Medicine on February 2024

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    Heartlands Hospital has not yet replied.


  5. Review titled Thank you

    Rated 5 stars out of 5

    by Rahul Bagchi - Posted on 20 February 2024

    I has a major burn in my hand. I visited the A&E twice for initial treatment and dressing 2 days after. I cannot thank enough the nurses who treated me. I think it will heal soon and the treatment removed my mental stresses as I know it would be better as I have received the right treatment on time. A big thanks again to all minor injury department nurses.

    Visited Accident and emergency services on February 2024

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    Heartlands Hospital has not yet replied.


  6. Review titled Wonderful experience

    Rated 5 stars out of 5

    by Nazifa miah - Posted on 04 February 2024

    I cannot even begin to explain how wonderful every single member of staff have been during my stay. They have been attentive, empathetic and made me feel so at ease at such a difficult time. It’s heart warming to see that they put their all into this, and the atmosphere is fantastic. Once again thank you so much for everything

    Visited Gynaecology on February 2024

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    Review titled Heartlands Hospital

    Replied on 12 February 2024

    Dear Nazifa Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you care you received during your stay and staff were attentive, empathetic and made you feel at ease. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham

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  7. Review titled Amazing staff on clinic 9

    Rated 5 stars out of 5

    by Anonymous - Posted on 06 February 2024

    After cutting my hand, I attended A&E and was sent over to clinic 9…. I was seen so quickly and the staff were not only highly professional but so patient focused .. I would like to take this opportunity to thank you all for looking after me with the care you did …

    Visited Accident and emergency services on February 2024

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    Review titled Heartlands Hospital

    Replied on 12 February 2024

    Dear Patient Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department and Clinic 9 after cutting your hand and that staff were so professional and patient focused. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham

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  8. Review titled Wonderful People

    Rated 5 stars out of 5

    by Anonymous - Posted on 26 March 2024

    I have just spent 16 days in Ward 26 after being admitted through the Severe Asthma unit, I want to thank all the doctors,nurses and staff for the outstanding care that they gave me during my stay,everyone was so friendly and nothing was to much trouble. Everything was explained to me in a clear and precise way and at no time did I feel I didn't know what was happening or was planned. Where you hear a lot of complaining these days I feel when people deliver over and above day after day it should be recognised and this certainly applied to my stay. I would also like to thank the Asthma unit and breathing physio's for their help in getting me sorted,its fair to say that I now feel I have got a quality of life back. Thank you all so much you are a credit to Heartlands Hospital.the NHS and yourselves.

    Visited Respiratory Medicine on February 2024

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    Heartlands Hospital has not yet replied.


  9. Review titled Horrible service

    Rated 1 star out of 5

    by Mr M Abdulhussein - Posted on 05 February 2024

    Reached A&E at 11:30pm on Sun 4 Feb as my wife has IBD and was in intense pain due to the symptoms. We were directed to Ward 2 for abdo pain, went there and was told to go back to A&E as no gastro doctors until morning and to be handled by medical team. Then waited 3 hours to be seen by a doctor who told us he'll need to consult with other doctors. Had to then wait for a further 3 hours at which point no update was given. When chased for update, we were told to go to X-Ray. Why we weren't told this sooner, I don't know. It would make things a lot more efficient if we could have done this while we were waiting instead of being told this at the point where we're chasing for an update. We've now had to wait 13 hours in the A&E department, sat on hard plastic chairs that make you numb. We get seen roughly every 3 hours for a 3-minute interaction that doesn't yield much of a solution. We keep getting told that the doctor we speak with has to liaise with other doctors and consultants. We finally asked to speak directly to a member of the gastro team and he actually gave some useful suggestions, however none of which can be carried out with my wife in an A&E chair as opposed to a bed of her own. We contemplated leaving multiple times over the 13 hours. We now are waiting for a bed to receive a short admission to carry out some of the solutions discussed, but to have waited 13 hours just for a useful suggestion, not even a bed yet, is just incomprehensible when my wife is already in pain and has to be subjected to waiting in an A&E room for over 3x the estimated time that NHS states for a patient to be transferred to a more suitable care area. My wife is already hesitant to go A&E when she has flare ups due to the wait time of 4-6 hours but now Heartlands A&E has been the worst experience so far with a wait time of 13+ hours, I fear this would definitely make her hesitate in getting the proper care and treatment in future instances. There are so many inefficiencies here that can easily be made more efficient.

    Visited Accident and emergency services on February 2024

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    Review titled Heartlands Hospital

    Replied on 12 February 2024

    Dear M Abdulhussein Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your wife had such a difficult experience in the Emergency Department and that there have been delays, long waits for a bed and a lack of information about what is happening provided to you both. We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB

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  10. Review titled Rang the department no responds

    Rated 2 stars out of 5

    by Waheed Rafiq - Posted on 02 February 2024

    It hurts me more as my Son is Doctor at Stoke-on-Trent Hospital , I know you all work hard but it no excuse guys for not answering your phone rang 0121-424-1734 and nor matter what time of the day you ring the call just rings out not even option to leave a message. As suggestion I think we should be able to order our face mask and other sleep apena hardware via NHS mobile app

    Visited Sleep Medicine on February 2024

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    Review titled Heartlands Hospital

    Replied on 12 February 2024

    Dear Waheed Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear taht you were unable to contact the department you were after. We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues, and to see if our phone directory needs to be updated. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB

    Report as unsuitable