Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Jason Wheelhouse - Posted on 15 May 2025
First you walk up some steps to A&E which isn’t that clearly sign-posted from the car park. The stairway was absolutely filthy with stains, litter and debris. Walked inside and thought oh my god… overcrowded waiting room and a long queue to check in. Then sent to another minor injuries clinic waiting room - no indication of waiting time etc so just sat that out for 4 hours or so, then saw nurse (nice person), then sent back to wait for approx 2 hours to see one of the two Practitioners, nice person but made comments about how tired she was. Then sent for xray- another horrible waiting area, not enough chairs, reception desk like something from a third-world hospital. The doctor was a nice person. Then back to the minor injuries. Approx 9 hours later and still waiting. I will have to leave soon, in pain with no treatment because the hospital simply cannot manage these processes efficiently and appears to be completely understaffed, and frankly it’s a grim, dirty place to wait around.
Visited Accident and emergency services on May 2025
Heartlands Hospital has not yet replied.
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Review titled Quick kind and professional service.
Rated 5 stars out of 5
by Richard Newson - Posted on 12 May 2025
I was referred by 111 experiencing breathing difficulties. I was seen promptly for an ECG and shortly after by a Doctor who was both friendly and professional. He listened to what I had to say and organised an X ray. He then reassured me about my condition and prescribed the appropriate medication and gave me further advice. I left much happier than when I arrived.
Visited Accident and emergency services on May 2025
Heartlands Hospital has not yet replied.
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Review titled poor service
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2025
on ward 21 Opad was shocked to patients were treated, not with care , some nurses were rude, unfriendly, not attending patients when needed! on my visit there, phone was constantly ringing, lady sat there on her mobile phone not answering the phone, when patient needed jug of water, was told by nurse i am busy will get it later, not the survice i would expect from trained nurses
Visited Don't know on March 2025
Review titled Heartlands Hospital
Replied on 11 April 2025
Thank you for taking the time to provide us feedback. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Thank you Patient Experience Team
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Review titled Excellent
Rated 5 stars out of 5
by John bailey - Posted on 02 April 2025
I was admitted as an emergency with a heart problem , from the moment i got there the treatment i recieved was absolutely perfect , the ambulance was met at the doors , i was taken inside very quickly , onto a ward a few minutes later , a couple of tests and questions and then gowned up and taken to another room where i got emergency treatment , not one of the staff whom i encountered from the ambulance crew , doctors , nurses , consultants and all the auxiliary staff were anything other than polite , and efficient , and to top it all the food was excellent also , thank you everyone .
Visited Cardiology on March 2025
Heartlands Hospital has not yet replied.
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Review titled Ward 6
Rated 5 stars out of 5
by Barry - Posted on 28 February 2025
15/02/2025: Early in the morning my wife was unwell, so called 111 and they arranged for an ambulance to take her to hospital. The paramedics diagnosed a Heart attack and rushed us to Heartlands where someone was waiting to take us straight to the cardiology ward. My wife was re-examined by the consultant on duty and was rushed straight down to the theatre to have a stent fitted. This was, from our call to 111 to finish, with stent fitted completed in less than 3 hours. It cannot be denied that the absolute calmness and professionalism that everyone involved showed that day made sure that my wife is now recovering well. We are all extremely grateful - thanks to all involved.
Visited Cardiology on February 2025
Review titled Heartlands Hospital
Replied on 28 February 2025
Thankyou for taking the time to feedback on your recent experience of Ward 6 at Heartlands Hospital, Barry. The staff will be so pleased to hear that you had such a positive experience. Best wishes Patient Experience Team
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Review titled Stil waiting for appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2025
I was referred to urology last June 2024 only to be I could be waiting up to a year for an appointment. At Christmas sent message asking if I still wanted to be on the list. Been back to my doctors to try bring my appointment forward. I'm still waiting for appointment.
Visited Urology on February 2025
Review titled Heartlands Hospital
Replied on 27 February 2025
Thank you for taking the time to provide us feedback. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Thank you Patient Experience Team
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Review titled Great Experience
Rated 5 stars out of 5
by ray clarke - Posted on 11 January 2025
Went to Orange Area C this morning for a follow up review of my AAA, the staff who are regulars and are familiar with me due to the number of scans I've had, are absolutely fabulous with their friendliness , attitude, compassion. They are just great fun to be seen by. Despite growth over the last 12 months they were pleased to inform me that no growth since my last 3 monthly check. They are delightful, and it appears that they enjoy themselves doing what they do. Couldn't have had a more pleasant experience
Visited Don't know on January 2025
Review titled Heartlands Hospital
Replied on 18 January 2025
Thankyou for taking the time to feedback on your recent experience at Heartlands Hospital Mr Clarke. The staff will be so pleased to hear that you had such a positive experience. Best wishes Patient Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by David Johnson - Posted on 19 December 2024
I was on ward24 the care I was given was great the staff really work hard,the food was excellent.After 8 days care they managed to get me well enough to go home.I can't thank the staff more.Hope they all have a great Christmas.
Visited Respiratory Medicine on December 2024
Review titled Heartlands Hospital
Replied on 20 December 2024
Dear David, Thank you so much for taking the time to provide feedback about Ward 24 at Heartlands Hospital - it is so heart warming to hear your kind words for the team. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled MRI
Rated 5 stars out of 5
by Julie Afridi Martin - Posted on 18 November 2024
Wow! My MRI experience was simply superb. Firstly it was organised very very quickly. The receptionists were helpful and their humour helped me relax. Great facilities for storing my personal belongingThe scanner quickly and efficiently completed all the questions regarding my background health before putting my cannula in. I often have issues with this procedure but he was reassuring and effectively managed it in no time at all with very little pain. Once in the MRI room. My specific needs were managed well . He and his support worker were helpful and supportive. The whole procedure start to finish was absolutely excellent. Thanks particularly to the scanner for his kindness, quiet supporting demeanor, knowledge and skills.5 star review from me!!
Visited Don't know on November 2024
Review titled Heartlands Hospital
Replied on 18 November 2024
Thank you so much for taking the time to provide feedback about your positive MRI experience at Heartlands Hospital, it will mean a lot to the staff to hear this. Best Wishes Patient Experience Team
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Review titled Waiting time too long for 5minutes feedback
Rated 2 stars out of 5
by Urch - Posted on 16 November 2024
Took my husband for an ultrasouns scan (9/11/24 ) at 10:30 am at Birmingham Heartlands Hospital. After scan proceed to SAU Ward 5 at 12noon. Waited 4hours 50 minutess for 5minutes feedback about my husband ultrasounds scan results. Had to asked 4 times before being seen. After feedback waited another 1 hour 30 minutes for pain killer prescription to be issued. Asked twice when will it be ready. Did not leave hospital at 6:30 pm. 11/11/24, Chemist was unable to issue pain killer as address wasn't written on prescription. What a nightmare!
Visited Don't know on November 2024
Review titled Heartlands Hospital
Replied on 17 November 2024
Thankyou for taking the time to share your feedback about your recent visit to our hospital. We're really sorry to hear about your experience. If you think it would add value, we would be really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please kindly make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern. Best wishes Patient Experience Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust