Birmingham Children's Hospital - Ratings and reviews
Reviews
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Review titled Poor service and waiting time
Rated 1 star out of 5
by Ionelia - Posted on 13 April 2024
got in by 10:30pm, seen by a nurse for 2 min, then waited 5 hours to be seen by another nurse, 3 hours later to just collect his urine sample and be tested, we been sat on a chair for 10 hours with a poorly 12 years old all night, no one asking if he is ok as he had high blood pressure too at first, and finally after so few wrong diagnostics been give a diagnosis of hsp, we both been shattered and crying in pain and tiredness waiting for 12 hours for just 20 min assessment of a senior doctor, the dissatisfaction and disappointment are over the roof in so many levels, no empathy forwards a poorly suffering child sitter in a plastic chair for so many hours, no even given a bed to rest , and no excuse as many rooms where empty.. As a mother, my heart shattered badly seeing and experiencing such a poor and unfair service specially when a poorly child is suffering in pain for so long with no attention, maybe best advice is to call an ambulance instead of walking in, as you never be seen within 12 hours wait, disappointed and revolted.
Visited Children's & Adolescent Services on April 2024
Birmingham Children's Hospital has not yet replied.
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Review titled Shambolic waiting times
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Absolutely shambolic waiting times came in at 12 am and im still here at 12pm and theyve just told me i have to wait 2 hours for another blood test when they made me wait an hour for a previous blood test. The need to implement a better system that doesnt require you to wait 2 to 4 hours to be seen by a doctor. Again no hate to the staff just the waiting times are horrible having to waint hours just for some tests its barbaric and needs a solution.
Visited Don't know on April 2024
Birmingham Children's Hospital has not yet replied.
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Review titled Thank you to the staff
Rated 5 stars out of 5
by Crystal - Posted on 11 February 2024
Yesterday my boys rolled their go cart. I drove them to children hospital to go to the ER. I just want to thank the entire staff and doctors that we saw. The only wait time we had was waiting for X-rays. The NP that saw my boys was so great the nurses and staff that came in and out with my kids were phenomenal. In a world full of complaints I wanted to make sure the complements get expressed! You truly calmed my momma heart!
Visited Don't know on February 2024
Birmingham Children's Hospital has not yet replied.
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Review titled Excellent very happy and proud of the NHS
Rated 5 stars out of 5
by Azeem hussain - Posted on 19 December 2023
My bought my son to Birmingham children’s hospital in December 2023 he was immediately seen there were no delays with his diagnosis and treatment he was given full attention. I was surprised given all the negative news regarding the NHS on the news how quickly and efficiently my son was treated He spent 2 nights at the burns unit one thing I must say from the first doctor that seen him to all the nurses involved in his care they were absolutely brilliant and no words can describe as a father how much respect and appreciation I felt for all the staff involved in his care Thank you NHS
Visited Don't know on December 2023
Review titled Birmingham Children's Hospital
Replied on 21 December 2023
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback to the relevant team. Thank you again! Best Wishes, The Patient Experience Team.
Provided by Care opinion
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Review titled Waiting time
Rated 2 stars out of 5
by Nazia - Posted on 16 November 2023
I waited more then 6 hours with my daughter and i asked them a few times how long and they would always say 6 people infront or 5 i even told them i have disc problem and a special needs son at home and im very disappointed and would not recommend coming here
Visited Don't know on November 2023
Review titled Birmingham Children's Hospital
Replied on 20 November 2023
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Provided by Care opinion
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Review titled Amazing experience -Autistic & demand avoidant child
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
I was referred by local children’s therapy team to Birmingham children’s hospital after having 3 previous failed attempts at blood tests for my Autistic & pathological demand avoidance Child. I asked immediately for a play therapist to help as my child is known to be fight or flight when in distress. The play therapist and nurse were absolutely amazing. They helped my child over the fears (considering child’s condition a nervous system disability) and were patient and caring. I can’t recommend them enough and wish I had got there earlier. I’m so impressed (I was so sure my child would never let anyone take the blood).
Visited Don't know on November 2023
Review titled Birmingham Children's Hospital
Replied on 21 December 2023
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback to the relevant team. Thank you again! Best Wishes, The Patient Experience Team.
Provided by Care opinion
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
I arrived at the hospital around 11:00 pm on 22/11/2023 with my 2-month-old child with a high fever and we were ignored for several hours. When the doctor came, he started asking me questions about my physical condition and that of my wife. while the child was crying and felt very bad without even looking at him. The place where I waited with the child was very dirty and smelled bad. The nurses came and looked at the child and left laughing. After a while I ran out of milk at child, the doctor said he was bringing me milk but he lied, we were ignored for more than an hour. I went to one of the assistants and explained the situation, after which he came and gave the child a dose of paracetomol and brought very hot milk and I had no way to breastfeed the child. I am afraid to bring the child to that hospital if necessary. Shame
Visited Children's & Adolescent Services on November 2023
Review titled Birmingham Children's Hospital
Replied on 21 December 2023
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Joke
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
My son was brought to the hospital due to cause he hasent opend his bowels for 2 days and he was discharged at 3am in the morning and they never helped us get home I have no money and no 1 to call to help us get home it's a joke this is happening when ur a signal mom who has a child and can't get home
Visited Don't know on September 2023
Review titled Birmingham Children's Hospital
Replied on 13 September 2023
Thank you for taking the time to share your feedback in relation to our Trust. We are so sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
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Review titled " Bad Practice "
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2023
On 18th March 2023 I took my son to the A&E at Birmingham Children Hospital, he was complaining of stomach pains and had blood coming from his stools, was observed by the nurse in the assessment room and was told to wait outside for the doctor. After patiently waiting for 4 hours as told the waiting time shot up by 2 hours to 6 hours. People who came same time as us were being seen but not us. I again understand that there is clinical order but this simply cannot be allowed to continue. More needs to be done to see sick kids earlier. Some staff at the Birmingham children hospital need to go on a training course to improve their customer service skills also a handful can't even string a proper sentence was a huge gap in communicating, standards have certainly dropped at the hospital which was once highly regarded.
Visited Children's & Adolescent Services on March 2023
Review titled Birmingham Children's Hospital
Replied on 20 July 2023
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team
Provided by Care opinion
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Review titled Uncaring and rude
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2023
First let me say not all were rude. My daughter was taken care of by some very good doctors, nurses and support people. I am hearing impaired. I informed everyone of this several times during our stay. I had one female doctor dismiss me because of her mask I couldn't read her lips. There for I had no idea what she was saying. Yeah she dismissed me with her hand and walked out of the room. My daughter a five year old. Was scared she would cry and scream when I wasn't in her sight. Understandably so. I couldn't get food from the cafeteria, sent up to the room( I said im not asking for free if have cash, debt card, or credit card) I can pay. Explained my delema. No help, No food!! Was told repeatedly you have to go to the first floor to pick up food for yourself. My son in law had to drive 1.5 hours one way to bring me food. No one seemed to have any answer or be willing to help me or even care for that fact. The cafeteria workers I spoke with in the phone were very rude and uncaring. I ask to speak with a social worker. I never saw one. Im also a type two diabetic. Did anyone care? Sadly No! But let me say the ladies that cleaned my daughters room..top notch. Very friendly and caring. I give them 5 stars. I think its a sad day we live in when parents or caregivers are treated as nothing. I would not recommend Birmingham's Childrens Hospital. For the many reasons listed above.
Visited Children's & Adolescent Services on January 2023
Review titled Birmingham Children's Hospital
Replied on 19 January 2023
Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust, though we are sorry to see we have not met your expectations, and disappointed you. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.
Provided by Care opinion