Whiteleaf Centre - Ratings and reviews
Reviews
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Review titled Should be a safe place
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
When I went to the whiteleaf centre I felt like this was my last chance to get better I have chronic pain that. Has caused my bad mental health I was told that my pain was not that bad and that I was fine I currently need to go back as I am at risk but I will not go back due to last treatment They need to do better for people at risk This should be a safe place
Visited Mental Health - Adults of all ages on September 2023
Review titled Whiteleaf Centre
Replied on 18 December 2023
Thank you for taking the time to leave feedback relating to your experience of attending the Whiteleaf Centre. I am really sorry to read that you feel let down by the service and are not happy to return for further help. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. With best wishes Georgia Eccles PALS Officer
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Review titled A relative's view
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2023
Firstly I would like to say how grateful we are to all the staff, who are doing a very difficult job. Our son was admitted with an acute mental health crisis, and I would like to make some constructive comments from a relative's point of view as to how things could be improved. When our son was first admitted, there was no initial contact phone call from the ward explaining what was what, and giving us any names of who to speak to, for example the name of our son's psychiatrist. I found out from the internet that we should have been sent/given a carers and relatives welcome pack, and so we asked for this when we went, but it wouldn't have been offered otherwise. A copy was found, and it was supposed to have the names of relevant people on there, but none of these were filled in. When we phoned, we were answered by ward staff, some of whom I found very difficult to understand due to very heavy accents, although they were all very helpful. We had to ask to speak to someone in charge about our son's care before we found out about the weekly ward round and found out that we could attend. This was very helpful, but no-one had volunteered this information. When we did attend (with our son's consent), it was good to find out what was going on and speak with the psychiatrist, but at no point did we have a chance to speak to staff without our son being present. Bearing in mind that we are in effect his carers as he still lives at home we felt that we should have been included in any discussions about his discharge without him being present. It may not be suitable for him to return home and we weren't given the opportunity to talk about this without him being there. When visiting, the room on the ward was extremely bare - bare walls and just a few squishy armchairs, and a bleak untended area of scrub outside. While I understand the need for safety, It would have seemed more welcoming if there was something else to look at - a mural on the walls would have been positive, or a stick-on poster or two. Generally staff were very friendly and warm, which was much appreciated at a time of acute distress for us all. I hope this feedback is useful - it's a very strange and frightening time for relatives, and giving them all the information they need can help to make it seem less frightening.
Visited Mental Health - Adults of all ages on June 2023
Review titled Whiteleaf Centre
Replied on 21 July 2023
Thank you so much for taking the time to leave this feedback, please be reassured I will share your feedback with the relevant managers of the service to enable them to look into your suggestions, and share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes, Lisa Brandon PALS Officer
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Review titled Triggering and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
After being referred to here from healthy minds I was hopeful but my experience so far is shockingly poor. The first person I spoke to was wonderful, took time to build a rapport etc. but the appointment I had this week just didn’t listen to me. Despite me having firm boundaries they kept picking and pushing and have left me feeling worse. When I responded to an email from the admin team saying my experience was poor the same person called me and made it worse. Clearly not very experienced, everything sounded rehearsed or script like with no ability to modify or adapt. An apology isn’t suitable when it’s “I’m sorry if you felt that way”.
Visited Mental Health - Adults of all ages on April 2023
Review titled Whiteleaf Centre
Replied on 17 April 2023
I am so sorry to read of your experiences from Healthy Minds. We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email- PALS@oxfordhealth.nhs.uk or on our Freephone number- 0800 328 7971. With best wishes Lisa Brandon PALS Officer
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Review titled Great care and support
Rated 5 stars out of 5
by Yolande - Posted on 18 March 2023
I would like to thank all the staff in Ruby Ward and Opal Ward and also the wider support team for the care and support to my daughter Zoe and to her family. From being contacted by the Adult Mental Health Team, conversations with her doctor and staff. We have felt listened to and included in Ward Rounds, to her aftercare and the fact she can stay until suitable accommodation is arranged. She’s happy, chatty and I’m so pleased to see her thriving. Huge thank you to everyone.
Visited Mental Health - Adults of all ages on January 2023
Review titled Whiteleaf Centre
Replied on 23 March 2023
Dear Yolande, Thank you so much for taking the time to leave feedback around the care and treatment your daughter Zoe received from all the staff in Ruby Ward and Opal Ward. It is really lovely to read your positive comments about the care and support provided to Zoe and the family. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Angela De Freitas PALS Officer
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Review titled Such a shame
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2023
Very sad that a mental health hospital has so little (1 hr max a week) psychological therapy for in-patients. Being told it can only be done as an outpatient and being put on a 2 year waiting list does not help anyone and causes so many patients to be discharged before getting better and as a result and end up being re-admitted again. Some great staff but others lack compassion. To do such work is a vocation, sadly some staff are just there to get a salary at the end of the month and not because they care.
Visited Mental Health - Adults of all ages on December 2022
Review titled Whiteleaf Centre
Replied on 04 January 2023
Hello, Thank you for taking the time to leave feedback relating to your experience at the Whiteleaf Centre, I'm really sorry to read that it has not been positive for you. We take all feedback about our services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. Many thanks, Laura Lewis-Robinson PALS Service Lead
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Review titled Disgusting communication
Rated 2 stars out of 5
by Jimmy - Posted on 09 June 2022
I don’t know if the the medical services in Ruby Ward is good or bad, but I am sure in one thing: This is not operate as a hospital but as a prison. From 2 weeks me and my children can’t find any information about my wife: how is she, what is the diagnosis and medications, why is there and how long she will stay etc. If I want to speak with a doctor it is nightmare. It is only 1 day a week Wednesday. But when I call them on that specific day when they are obligated to give information, they can’t because are “busy”, when I leave my phone number they never call back. When I call them later they say next Wednesday. Every time my wife give permission to share information with but the hospital left 2 weeks the closest relatives without any information what is going on with her. For me this ward is really like a prison or concentration camp and wil inform about my experience the media. The rights of me and my children are seriously affected. I will will ask the board of directors of NHS for a investigation and for a change of the manager of that ward. It is absolutely chaos and nightmare
Visited Mental Health - Adults of all ages on May 2022
Review titled Whiteleaf Centre
Replied on 13 June 2022
Dear Jimmy Thank you for taking the time to leave feedback relating to your experiences of Ruby Ward. I am really sorry to read of your concerns. We take all feedback about our services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. With best wishes Lisa Brandon PALS Officer