The Dudley Group NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Very kind
Rated 5 stars out of 5
by Paula - Posted on 13 October 2023
Day case surgery on B ward greeted by happy staff all pleasant and kind, anaesthetist was a lovely lady who was bubbly and kind and all her team, where as pleasant. surgeon was his usual polite self who explained procedure again everyone made the day a little easier by being kind
Visited October 2023
Review titled The Dudley Group NHS Foundation Trust
Replied on 16 October 2023
Dear Paula, Thank you for sharing such fantastic feedback about your experience at our hospital and rating our services as 5 star. It is great to hear that you received excellent care from the staff who attended to you during your visit. We are thrilled to hear that consultant was attentive and put you at ease. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Best wishes, Patient Experience Team
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Review titled About the NHS portal
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2023
My husband is 85 years old. He is not technically minded, and my own experience is limited. He has a mobile phone, but it is Not a Smartphone. This morning (a Bank holiday) he has received a text message which said "This is an important letter from the Dudley Group Nhs Foundation Trust for (His First Name). Please log in on your Smartphone, tablet or pc using the following link with Pin ____ and your date of birth. Thank you. (name of link) (followed by a code)." End of message. It was with great difficulty that we read this message on his tiny screen. He does not have a Smartphone, or a table, or a personal computer, although he does have a laptop, but he is very inexperienced. He had no idea what to do about this. I understood that he needed to open a website, so tried to help him to do that on his laptop, but it was too difficult for both of us. We tried to phone our surgery or send an online message to them to ask for help. But that was not possible; the surgery is closed and those services are not available to us. The only alternative their messages offer is dial 111 or 999. For about an hour we have tried many ways to proceed, but it is beyond us. Please can you Not send us messages in this way? We need proper letters, without the proper technology we are lost and don't know what to do. I don't think you should assume that all nhs users can access information this way; many of us can't. Trying to send this I am told the system can't cope with words in all capital letters. So it can't understand nhs or pc, etc. Your technology is incompetent, yet you expect us to be. And it says I can’t use a website address, so I have adapted that.
Visited April 2023
Review titled The Dudley Group NHS Foundation Trust
Replied on 25 April 2023
Thank you for taking the time to post feedback about our SMS appointment system. We apologise for the inconvenience caused to you and your husband. We have raised your concerns with our Patient Management Centre manager who will act on your feedback. Please could you contact our Patient Advice and Liaison Service by freephone 0800 073 0510 or email dgft.pals@nhs.net with your details so we can update your preferences. All the best Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Sue - Posted on 06 March 2023
I had an appointment in January 2023 but was unable to attend so rang appointments to change it, no problem at all. When I went to Corbett dermatology I was seen on time, by a lovely registrar, who was helped by a lovely young CSW. The registrar went through all my previous appointments, I felt she was really taking an interest. During the appointment she wanted a second opinion from the consultant, so then the consultant came in, spoke to me so that I understood exactly what I'd got to do. I had a thorough examination. I was in for 50minutes, sorry for anyone that was waiting. I couldn't have had better treatment if I'd have gone private. Thank you so much, Sue W
Visited March 2023
Review titled The Dudley Group NHS Foundation Trust
Replied on 13 March 2023
Dear Sue, Thank you for sharing such fantastic feedback about your experience at our hospital and rating our services as 5 star. It is great to hear that you received excellent care from the staff who attended to you during your visit. We are thrilled to hear that consultant was attentive and put you at ease. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Best wishes, Patient Experience Team
Provided by Care opinion
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2023
The two paramedics who attended to me were great professional and carding above all they listened and treated me swiftly thank you very much
Visited January 2023
Review titled The Dudley Group NHS Foundation Trust
Replied on 07 February 2023
Thank you for taking the time to post your feedback about our hospital. We are delighted that your experience of the care you received by the team in our Emergency Department was such a positive one. We pride ourselves on offering our patients the highest standards of care and we will be very happy to pass your comments onto the team who looked after you as part of our ongoing commitment to improving patient experience. Best wishes, Patient Experience Team
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Review titled Fantastic care in maternity & neonatal wards
Rated 4 stars out of 5
by JemmaB - Posted on 04 March 2023
We received exceptional care during a very busy period in July 2022. I had a very long labour and was then considered high risk. The maternity team ensured a calm birthing environment. Unfortunately, we did require intervention but our options were discussed and our wishes were adhered to. Our daughter was born after an emergency c section and required some assistance breathing and had to be moved to neonatal intensive care. The staff on the maternity ward were so kind as I was inevitably very upset and scared about what that meant for our newborn. They were extremely busy but the support was incredible. I received a lot of support with breastfeeding from both the maternity and neonatal team. I don’t think it would’ve been possible without their support and I am eternally grateful. All of the staff we encountered during our time there went above and beyond what I expected and in difficult circumstances with it being a very busy time. I owe everything to both the maternity and neonatal staff. Thank you for saving our daughter! Although we didn’t have the birth we perhaps wanted, the experience was made a positive one because of the support we had after our daughters difficult start to life. She is now 7months old and thriving. I also received birth trauma counselling and this was so beneficial for me to process everything that had happened. The birth debrief was also so helpful to understand what had happened and why. Again, I am very grateful for this. It helped me understand things I didn’t know or had forgotten in the haze of our labour and birth. Thank you to everyone who helped and supported us during this difficult time!
Visited July 2022
Review titled The Dudley Group NHS Foundation Trust
Replied on 13 March 2023
Thank you for taking the time to share such fantastic feedback about your experience with our Maternity Services. Our midwives and diagnostic staff will be delighted to hear they made you feel so informed and involved in your pregnancy and the birth of your child. We understand that this must have been a very difficult and worrying time for you so it is great to hear that our staff were able to put you at ease. We will be very pleased to pass on your comments to the Maternity and Neonatal Unit Matron and senior management team who will be thrilled to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion