The Dudley Group NHS Foundation Trust
South Block, Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, DY1 2HQPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Dudley Group NHS Foundation Trust.
Reviews
-
Review titled Absolutely Brilliant Throughout
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2024
Just over a month ago I was involved in an RTC, I was took to Russels Hall via ambulance and was gave a bed in A&E upon arrival. I had encounters with many different staff, all of them were really friendly and helpful. The hospital was also very clean. I would like to say thank you so much to the trust and ambulance service for all your help.
Visited November 2024
Review titled The Dudley Group NHS Foundation Trust
Replied on 17 January 2025
Dear patient, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear that staff were friendly and helpful and the hospital was clean. We have passed on your many thanks and kind words to staff within the department. All the best and take care, Patient Experience Team
-
Review titled Efficient friendly caring service
Rated 4 stars out of 5
by Anonymous - Posted on 15 November 2024
I attended the Guest X-ray and the whole process was extremely proficient Clear instruction from Reception. I was called through almost immediately and the 2 female radiographers (names clearly marked on the board and introduction made) were highly professional, efficient and kind in that they allowed me time due to my breathlessness. Could not fault the experience
Visited November 2024
Review titled The Dudley Group NHS Foundation Trust
Replied on 29 November 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our Radiology department at Guest Hospital. We are happy to hear you received excellent care and treatment and staff were highly professional, efficient and kind. We have passed on your kind words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Speech therapy great service
Rated 4 stars out of 5
by Marcia Berry - Posted on 29 November 2024
My speech therapist gave me so much confidence and helped me not be so hard on myself. Professional at all times. Great asset to the service.
Visited November 2024
Review titled The Dudley Group NHS Foundation Trust
Replied on 29 November 2024
Dear Marcia, Thank you for taking the time to tell us about your positive experience at our Speech and Language department. We are happy to hear you received excellent care and treatment and staff provided a professional service. We have passed on your words to staff within the department who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Very caring experience
Rated 5 stars out of 5
by Bonita Clayton - Posted on 30 May 2024
I presented at a&e Monday evening 27th May, after experiencing stroke like symptoms. The care and at speed which I received was excellent. I was admitted early hours of Tuesday morning and taken to cubicles where my care continued. Thankfully I was discharged Tuesday afternoon after discussions with stroke consultant. I am being monitored and having further tests as an outpatient. I was also referred to Queen Elizabeth Hospital for an unexpected problem, for which I am very grateful. I would just like to say a big thank you to everyone for looking after me, from the minute I arrived in a&e. Big thank you also for the coffee and toast, after dark in a&e. Thank you ladies.
Visited May 2024
Review titled The Dudley Group NHS Foundation Trust
Replied on 24 June 2024
Dear Bonita, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear you received excellent care and treatment and staff were able to put your at ease and provide a caring service. We have passed on your kind words to staff within the Emergency Department who will be happy to hear of them. All the best and take care, Patient Experience Team
-
Review titled Wonderful Team
Rated 5 stars out of 5
by Jo Green - Posted on 28 May 2024
My 10 year old daughter was admitted via ED with suspected appendicitis. She was seen promptly by all relevant teams and had surgery later that evening. The Emergency Theatre team in particular were exceptional in easing her nerves and were so kind to her. All of the staff on the Childrens ward were wonderful too.
Visited May 2024
Review titled The Dudley Group NHS Foundation Trust
Replied on 24 June 2024
Dear Jo, Thank you for taking the time to tell us about your daughters positive experience at Russells Hall Hospital. We are delighted to hear your daughter received excellent care and treatment from staff within our Emergency Department, Surgery and Children's Ward. We are also happy to hear that staff kept your daughter at ease and were kind to your daughter. We have passed on your kind words to staff within the departments who will be happy to receive them. All the best and take care, Patient Experience Team
-
Review titled Very kind
Rated 5 stars out of 5
by Paula - Posted on 13 October 2023
Day case surgery on B ward greeted by happy staff all pleasant and kind, anaesthetist was a lovely lady who was bubbly and kind and all her team, where as pleasant. surgeon was his usual polite self who explained procedure again everyone made the day a little easier by being kind
Visited October 2023
Review titled The Dudley Group NHS Foundation Trust
Replied on 16 October 2023
Dear Paula, Thank you for sharing such fantastic feedback about your experience at our hospital and rating our services as 5 star. It is great to hear that you received excellent care from the staff who attended to you during your visit. We are thrilled to hear that consultant was attentive and put you at ease. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Best wishes, Patient Experience Team
-
Review titled About the NHS portal
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2023
My husband is 85 years old. He is not technically minded, and my own experience is limited. He has a mobile phone, but it is Not a Smartphone. This morning (a Bank holiday) he has received a text message which said "This is an important letter from the Dudley Group Nhs Foundation Trust for (His First Name). Please log in on your Smartphone, tablet or pc using the following link with Pin ____ and your date of birth. Thank you. (name of link) (followed by a code)." End of message. It was with great difficulty that we read this message on his tiny screen. He does not have a Smartphone, or a table, or a personal computer, although he does have a laptop, but he is very inexperienced. He had no idea what to do about this. I understood that he needed to open a website, so tried to help him to do that on his laptop, but it was too difficult for both of us. We tried to phone our surgery or send an online message to them to ask for help. But that was not possible; the surgery is closed and those services are not available to us. The only alternative their messages offer is dial 111 or 999. For about an hour we have tried many ways to proceed, but it is beyond us. Please can you Not send us messages in this way? We need proper letters, without the proper technology we are lost and don't know what to do. I don't think you should assume that all nhs users can access information this way; many of us can't. Trying to send this I am told the system can't cope with words in all capital letters. So it can't understand nhs or pc, etc. Your technology is incompetent, yet you expect us to be. And it says I can’t use a website address, so I have adapted that.
Visited April 2023
Review titled The Dudley Group NHS Foundation Trust
Replied on 25 April 2023
Thank you for taking the time to post feedback about our SMS appointment system. We apologise for the inconvenience caused to you and your husband. We have raised your concerns with our Patient Management Centre manager who will act on your feedback. Please could you contact our Patient Advice and Liaison Service by freephone 0800 073 0510 or email dgft.pals@nhs.net with your details so we can update your preferences. All the best Patient Experience Team