Darent Valley Hospital - Ratings and reviews
Reviews
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Review titled Outstanding care
Rated 5 stars out of 5
by Amanda - Posted on 11 April 2024
I had a wisdom tooth extracted, it was a quick and painless procedure. The doctor and nurse were caring and professional and made me feel reassured and safe. I couldn’t fault a single thing with the department from the reception staff to the nursing assistant who, as I have difficulty walking, took my prescription to the hospital pharmacy. This department and its staff are a credit to your hospital.
Visited Oral and Maxillofacial Surgery on April 2024
Darent Valley Hospital has not yet replied.
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Review titled Poor service and doctors bodging
Rated 1 star out of 5
by Robert Cheyne - Posted on 15 March 2024
Attend a and e for a suspected broken ankle which turned out to be badly sprained, swollen, and bruised to which the doctor wraps a thin bandage which I explained to him it won’t do as I will constantly be putting new ones every 15 mins as he did not tape or offer to secure it properly apart from tucking it in on its self I asked would it be better to be braced and he point blank said the nhs don’t do braces which is a lie as he had one in the draw then changed his mind so I sat up the hospital from 10 in the evening till 6:30 in the morning to not even come away with an nhs prescription which I pay for anyway that’s exactly why I would recommend bupa over the nhs £50 a month to have a better quality of doctor not one that just thinks a bandage fixes all it wasn’t even a compression bandage
Visited Accident and emergency services on March 2024
Darent Valley Hospital has not yet replied.
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Review titled Exemplary performance
Rated 5 stars out of 5
by greeb - Posted on 27 March 2024
i collapsed in a remote area, 2 ambulances and the air ambulance were dispatched, paramedics were at my side within 5-10 minutes, I am seriously impressed, thank you. a&e were very nice professional and efficient 10/10. their recommended next step was to go to my gp , this turns out to be almost impossible, 4 weeks of badgering my local surgery I have got a phone consultation booked for 2 weeks time.....hmmm.
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Greeb Thank you for your kind words about our A&E Department, we do hope that you have managed to or will soon speak to your GP. With our best wishes Darent Valley Hospital
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Review titled Hideous discharge procedure
Rated 2 stars out of 5
by Trish - Posted on 10 March 2024
I had intended to leave a 5 star review until I experienced my discharge. Around 9 pm I was taken to the “lounge” having been swopped into another patients bed and she mine with a possible change of linen. I had planned for my son to collect me when the pharmacy had readied my meds which was said to be on Sunday. However the “lounge” had the appearance and feeling of a cross between a warehouse and morgue, I called my son to collect me immediately which he did, leaving without my meds.I just felt really sorry for the really elderly people who perhaps did not have a phone and/or helpful son. Suffice it to say all of the other staff were absolutely wonderful with the exception of one catering lady whom I had reason to complain about. My complaint was expertly ,professionaly , and speedily resolved by a nurse and her superior to my great satisfaction.
Visited Don't know on March 2024
Review titled Darent Valley Hospital
Replied on 11 March 2024
Dear Trish Thank you for taking the time to write this response and highlighting the problems you experienced. We have passed on your feedback to the Discharge Co-ordinator so they are made aware of your experience. If you would like to raise this formally please do get in touch. Darent Valley Hospital
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Review titled Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
I attended the Urgent Care Centre at Darent Valley Hospital for a suspected fracture to my foot. I had been in a lot of pain for several days and was unable to get a GP appointment for several weeks!The staff seem very cold and were more interested in making sure you stood in the right position rather than what was wrong with you. Waited for 6 hours in a packed waiting room before being seen by a nurse. The xray department were excellent but seemed very stretched. Following the xray had to go back to the waiting room to begin yet another wait-until i complained! Was eventually seen by the nurse but simply told that no fracture could be seen. Unable to explain why i was experiencing so much pain and unable to offer any medication for the pain-except to be told to purchase some paracetamol!! The whole experience left me dissatisfied and very sad that our NHS has come to this! Completely disorganised-no overall control and very disinterested staff!! Don't think i would bother going back to Urgent Care-cant see anything that appears urgent about it.? If patients are unable to access GP appointments quickly plus being let down by Urgent Care there is little hope.I was once told by a consultant orthopaedic surgeon that that no-one should have to put up with continuous pain without medical assistance!Well I'm afraid that doesn't seem to apply at Darent Valley Urgent Care centre.
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Anonymous We were sorry to read that you were so unhappy with your recent visit to the Urgent Care Centre. If would like to contact the hospital directly we can investigate the concerns you have raised. Please contact PALS: Telephone: 01322 428382 or Email: dgn-tr.PALS@nhs.net. Kind regards Darent Valley Hospital
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I was in A&e with a broken wrist over the weekend, the support and speed of care I received was incredible. The nurses and consultant nurses are highly experienced, incredibly knowledgeable, and very professional. Because of this I avoided having surgery and was able to follow a natural healing process of a very painful and traumatic wrist fracture. Thank you to all involved in my care.
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Patient It is always so lovely to read reviews such as yours, especially knowing that the experience and professionalism of our staff meant you avoided surgery. Wishing your a speedy recover and we will also pass on your kind words. With our best wishes Darent Valley Hospital
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Review titled Fantastic service at children's A&E
Rated 5 stars out of 5
by Stephanie Lydon - Posted on 02 April 2024
A member of my family was taken to A&E on the 30th March with an infection , Only being very young , the service we received was amazing from beginning to end. Everyone was so quick and efficient and highly respectful We received very prompt treatment and also received reassurance every step of the way . After receiving intravenous antibiotics we could take my family member home with an amazing care plan in place for the nurses to come out daily . I have to say the nurses comeing daily have been amazing , we couldnt have wished for better care from any of the team and to be able to receive this care at home is just nothing short of fantastic. I would like to thank each and every one of the staff we encountered from reception ,triage to the doctors and nurses at the children's A&E to the home team caring for my family member you have all been amazing Xxxxxx
Visited Accident and emergency services on March 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Stephanie Thank you for taking the time to write this glowing review of our Children's A&E. We do hope the young patient is feeling much better now and we will pass on your kind words to the team. With our best wishes Darent Valley Hospital
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Review titled Great care by AEC
Rated 4 stars out of 5
by Anonymous - Posted on 12 March 2024
I attended AEC on 25/2/24. I received great care by the health professionals but the receptionist was extremely rude and dismissive. I went up to the desk to state that I had returned from X-ray . The receptionist did not bother to lift her head from her computer screen nor make any eye contact with me but responded in a very curt and dismissive manner . Her attitude is unacceptable.
Visited Accident and emergency services on February 2024
Review titled Darent Valley Hospital
Replied on 03 April 2024
Dear Patient Thank you for taking the time to write your review and although overall your care was great, it was a shame to read about your experience with one of our receptionists. Thank you for bringing this to our attention. With our best wishes Darent Valley Hospital
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Review titled Amazing Care
Rated 5 stars out of 5
by Sophie - Posted on 09 March 2024
Every experience I have hade here has been amazing. Most recently my daughter who is 4 broke above her arm and elbow. The surgeon came in at 1am to do surgery and was in first thing to see her and speak with us. The care was amazing even had a play therapist to give toys. Her outpatient care was outstanding and I have nominated a member of staff for an award she made my child feel safe and cared for. The team at the plaster area were amazing my daughter is in awe of them. They made so much time for her when I know they are extremely busy. The surgeon and doctors were amazing and made us feel like we were priority at a very scary time. Organised and professional I wouldn’t want to go anywhere else. My hope is that feedback reaches the staff as they really deserve to hear it
Visited Orthopaedics on February 2024
Review titled Darent Valley Hospital
Replied on 11 March 2024
Dear Sophie Thank you for taking the time to write this glowing review which we will of course share with our amazing staff. We do hope that your daughter is feeling much better now. With our best wishes Darent Valley Hospital
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Review titled Outstanding Care
Rated 5 stars out of 5
by dorothy schooling - Posted on 11 February 2024
Attended A&E today after my husband was blind in one eye for a period of time. The care from the moment we entered A&E was outstanding. It was full and very very busy, but all staff showed a professionalism and care that left us in no doubt that he was in safe hands. Thank you Darent Valley
Visited Accident and emergency services on February 2024
Review titled Darent Valley Hospital
Replied on 20 February 2024
Dear Dorothy Thank you for this wonderful review, which we will share with our staff. Wishing your husband a speedy recovery. With our best wishes Darent Valley Hospital