Malton, Norton & District Hospital - Ratings and reviews
Reviews
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Review titled All staff had left early
Rated 1 star out of 5
by Saff Bloom - Posted on 19 April 2024
I went to the clinic at 745pm all staff were outside with coats and bags. It clearly states on the internet that the closing time is 8pm. When asking the staff they were nothing but rude and arrogant and categorically wrong like not quickly look in my eye. I know for a fact it’s the staff that should have been working as the older aged woman has seen us on numerous occasions. Extremely upset with this as I cannot drive to get to York with a swollen eye that I can’t see out of.
Visited Community care services on April 2024
Malton, Norton & District Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Claire Coleman - Posted on 05 February 2024
Had to attend for minor problem on leg. Was seen well before my appointment time by lovely doctor. I was put at ease and referred for further treatment which happened very quickly. Free parking was a bonus.
Visited Dermatology on January 2024
Malton, Norton & District Hospital has not yet replied.
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Review titled Outstanding care given
Rated 5 stars out of 5
by Jennie Park - Posted on 23 September 2023
My daughter had come home as she had a tonsillectomy two weeks prior. She was worried it wasn’t healing correctly and was very anxious so we went to urgent care. The receptionist was really nice and friendly. We only had a short wait. The person we saw was lovely, so reassuring and easy to talk to. My daughter has had bad experiences at other hospitals and is always worried she is wasting their time but she was treated so well and he was so kind to her. My son was also seen a week prior with a twisted knee and my small Grandsons have both had to attend urgent care in the past when ill and they all had really positive experiences. We are often quick to leave negative feedback but not so quick to leave positive. So I just wanted to say thank you so much for such good service.
Visited Urgent Treatment Centre on September 2023
Review titled Malton, Norton & District Hospital
Replied on 09 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Urgent Care Unit at Malton Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Absolutely disgraceful. Medical negligence to the extreme.
Rated 1 star out of 5
by Charli - Posted on 01 June 2023
I have been suffering with severe pain since the age of 15. The doctors have told me I have endometriosis but without being seen at the hospital I cannot get an official diagnosis. Years I have been waiting for this appointment, to then turn up today on time , to be told the appt has been cancelled. I was never informed and was given no reason as to why it was cancelled. I am in agony constantly and more than likely infertile due to the lack of care and professionalism of this hospital and the others. I am so disappointed and downright disgusted at how I have been treated. Not so much as an apology . Nothing. This country is a sham.
Visited Gynaecology on May 2023
Review titled Malton, Norton & District Hospital
Replied on 05 June 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Eye dept
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2023
I presume the eye dept is a phantom as it is not on your list. However the people (ghosts?) I saw were all friendly, professional and caring. Quick, efficient service and I felt that, unlike at Scarborough, I was being treated as a person rather than a faceless 'patient'. There was enough time to mention symptoms and events that I would not have raised at Scarborough. My thanks to all I met from Reception onwards.
Visited Don't know on March 2023
Review titled Malton, Norton & District Hospital
Replied on 13 March 2023
Thank you for your kind words regarding the care you received in the Eye Department at Malton Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical and support staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Upsetting
Rated 3 stars out of 5
by Anonymous - Posted on 18 December 2022
Having been driven from home in extreme pain to get to as far as reception to be told that “ this isn’t an a and e “ and instructed I’d be better ringing 111 because of a 3 hour wait when the sign said 2 I was reduced to tears and turning away to go home again. Not the level of care I expected from an urgent “ care” centre. I would not normally complain but this really affected me And did not help my situation. I suggest the receptionist takes some time to think about her bedside manner and not the key she appeared to have lost and was talking about to someone unseen in the next room. Very disappointing. I did ring 111 from the car and was kept on hold for over an hour to be told a doctor would ring me tomorrow. As someone with a chronic progressive illness I’d like to think that some level of care would be better than what I received today.
Visited Urgent Treatment Centre on December 2022
Review titled Malton, Norton & District Hospital
Replied on 21 December 2022
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to Malton Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. I will pass your comments on to the management in Malton Hospital so that they are aware of your concerns about the care you received. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or complaints@york.nhs.uk. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
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Review titled Upsetting
Rated 3 stars out of 5
by Anonymous - Posted on 18 December 2022
Having been driven from home in extreme pain to get to as far as reception to be told that “ this isn’t an a and e “ and instructed I’d be better ringing 111 because of a 3 hour wait when the sign said 2 I was reduced to tears and turning away to go home again. Not the level of care I expected from an urgent “ care” centre. I would not normally complain but this really affected me And did not help my situation. I suggest the receptionist takes some time to think about her bedside manner and not the key she appeared to have lost and was talking about to someone unseen in the next room. Very disappointing. I did ring 111 from the car and was kept on hold for over an hour to be told a doctor would ring me tomorrow. As someone with a chronic progressive illness I’d like to think that some level of care would be better than what I received today.
Visited Urgent Treatment Centre on December 2022
Review titled Malton, Norton & District Hospital
Replied on 21 December 2022
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to Malton Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. I will pass your comments on to the management in Malton Hospital so that they are aware of your concerns about the care you received. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or complaints@york.nhs.uk. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
Provided by Care opinion
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Review titled Great hospital
Rated 5 stars out of 5
by Jacqueline - Posted on 07 October 2022
My wife went there yesterday and I must say what a good experience it was, the car park is free parking the hospital is spotless clean the receptionist receptionist are very polite and helpful with smiling faces and the staff are very professional professional and caring and will go that extra mile to help you.
Visited Ear, Nose & Throat on October 2022
Review titled Malton, Norton & District Hospital
Replied on 10 October 2022
Thank you for your kind letter regarding the care you received at Malton Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2022
Visited today whilst on holiday. Excellent service, thank you. Staff were very kind and understanding. Great service.
Visited Urgent Treatment Centre on September 2022
Review titled Malton, Norton & District Hospital
Replied on 08 September 2022
Thank you for your kind words regarding the care you received during a recent visit to York and Scarborough Hospitals. It is heartening to know you were treated with such kindness and encouragement during your recent visit. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with us.
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Review titled Attended with my father
by joeliz70 - Posted on 08 September 2022
I attended the clinic with my elderly father who is not used to attending hospital as a patient (former healthcare worker). He felt very anxious about his visit. We were greeted by lovely staff who were friendly kind and compassionate. He soon felt relaxed and less anxious. The waiting area was comfortable and had a nice ambiance. The whole journey through his visit was very quick and efficient. Thank you to all at this lovely clinic.
Visited August 2022
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Review titled Malton, Norton & District Hospital
Replied on 09 September 2022
Thank you for your kind letter regarding the care you received at Malton Hospital. It is heartening to know you were treated with such kindness and encouragement by the staff during your appointment and as a result your father was able to relax and ease his anxiety. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the staff at Malton Hospital. I have passed your kind words to the team at Malton Hospital as I know that they will appreciate hearing your praise.
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