Whiston Hospital - Ratings and reviews
Reviews
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Review titled Holbrook Unit
Rated 5 stars out of 5
by Peter Warwick - Posted on 07 April 2024
I took my aged mother to the unit and she received the most caring and sympathetic attention from the nurses imaginable. Likewise, the nursing staff were attentive, caring and wholly aware of the stress those accompanying patients can be under and were magnificent in supporting me and others. There would never me any criticism of the NHS if everyone's experience was like this. Quite the opposite. My thanks to everyone in the Holbrook Unit.
Visited Plastic surgery on April 2024
Review titled Whiston Hospital
Replied on 08 April 2024
Good morning Peter, thank you for taking the time to tell us about the wonderful care and attention both your mother and yourself recently, we are really pleased that you both had such a positive experience. I will share your comments and thanks with the staff on the Unit who will be delighted with your comments. We hope your mother is making a speedy recovery best wishes Patient Experience and Inclusion Team
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Review titled Amazing Staff and unit
Rated 5 stars out of 5
by Pam - Posted on 05 April 2024
Not the most pleasant of procedures but all the staff I encountered were amazing . They were friendly , polite , understanding , knowledgable and professional . I felt safe and looked after .
Visited Diagnostic Endoscopy on April 2024
Review titled Whiston Hospital
Replied on 05 April 2024
Hi Pam, Thank you for taking the time to provide your feedback, it is great to hear that you felt safe and looked after by all the staff you encountered. If you would like us to share this with the specific department, can you please email us at patientexperienceandedi@sthk.nhs.uk to let us know which department you visited and we will be happy to share it with them. Take care, Patient Experience and Inclusion team
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Review titled Lovely ward amazing staff.
Rated 5 stars out of 5
by Hannah - Posted on 27 March 2024
My mum has recently been admitted to 4b planned admissions, from the day she was admitted the staff were amazing, they quickly attended to her needs, and were able to keep her comfortable, they also kept me up to date when I couldn’t be there with my mum. My mum has done nothing but sing their praises
Visited General Surgery on March 2024
Review titled Whiston Hospital
Replied on 28 March 2024
Hi Hannah, Thank you for taking the time to provide your feedback on behalf of your mum following her recent admission to 4B, it is much appreciated . We are pleased to hear that you both had such a positive experience and the staff were able to put your mind at ease at times that you couldn't be with her. We will ensure this is shared with the ward team who will be delighted to receive your feedback. Wishing your mum a speedy recovery.
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Review titled Thanks children's A&E
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Great service from start to finish on our recent trip to A&E with my accident prone teenage son. The receptionist was friendly. Triage nurse was friendly, caring and professional, quickly ordering an Xray on my sons injured finger's. Thankfully the department wasn't too busy. The Doctor who examined the injury and Xrays again was Friendly and reassuring. Thanks A&E
Visited Accident and emergency services on March 2024
Review titled Whiston Hospital
Replied on 02 April 2024
Thank you for taking the time to provide your feedback on behalf of your son following his recent attendance at ED, it is much appreciated. We are pleased to hear that you both had such a positive experience with quick treatment and a short wait. We will ensure this is shared with the ED team who will be delighted to receive your feedback. Wishing your son a speedy recovery!
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Review titled Ridiculous waiting time
Rated 1 star out of 5
by Aaron - Posted on 06 March 2024
The wait time was ridiculous. 11 hours and counting!!! Why is it so long? Draft more doctors in from other areas if necessary
Visited Accident and emergency services on March 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Dear Aaron, Thank you for taking the time to provide feedback on your recent experience at Whiston hospital. We are sorry that you feel your wait has been too long in the ED Department .This is not the service that we aim to provide, however all ED Departments Nationwide are under extreme pressure at the moment due to the numbers of patients attending. Presentation at ED is for life/limb threatening complaints, patients are assessed on arrival and are seen by a Dr in order of the severity of their complaint. If you are currently in ED and feel that your condition is worsening whilst you wait , please make this known to a member of staff. Thank you for your patience. We hope you feel better soon.
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Review titled Terrible practice
Rated 1 star out of 5
by Micheal Jones - Posted on 02 April 2024
Woman in a&e spoke to me like absolute rubbish whilst I was being nice to her had no respect felt bullied I’m end of term pregnant was left there in pain for over 6 hours before they brought paracetamol was shouted out and told to go back in the waiting room because I shouldn’t of been called I was suffering in pain around a room full of sick people when I’m due to have the baby next week so if I get sick I will bring it to the ward where there is newborns about I’ve been sitting here in pain for nearly 9 hours now just to see one person when I should of been in pregnancy triage not a&e there is no communication in here between nurses and doctors and when I ask what’s going on they say they don’t know and you just have to wait 10 hours in other members who were sick had to say to them how disgusting they were being and one finally brought a pillow into the a&e for me staff ask for respect and don’t give it to you some of them was lovely but they really don’t know what there doing I recommend you go else where because you would probably have to be close to death to be seen
Visited Accident and emergency services on March 2024
Review titled Whiston Hospital
Replied on 03 April 2024
Hi Micheal, Thank you for taking the time to provide your feedback. We are really sorry to hear about your concerns, during your recent visit to the Emergency Department. We would like to look into this further for you, if you could please contact the Patient Experience & Inclusion Team - patientexperienceandedi@sthk.nhs.uk and provide further details (address, DOB and contact details). We will look into this further for you. Best wishes, Patient Experience & Inclusion Team
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Review titled Fantastic support and care wards 2d and also Ic
Rated 5 stars out of 5
by Michelle - Posted on 07 April 2024
My daughter was brought in via ambulance to A&E having suffered a long seizure. Whilst we appreciate A&E were busy (and we were able to access some games in the cubicles bay via the Boredom Buster cupboard), it was disappointing that having expected to be discharged, the first we knew she was being moved to a ward, without any explanation from a doctor or nurse, was from a Porter came to transport her to 1c. The staff on 1c were lovely and a fabulous nurse looked after her for the duration of her stay there. With an escalation in seizures, within 24 hours she was moved to 2d and spent a further 10 days there. The staff on 2d were exceptional in their care and each and everyone of them (with the exception of one very rude and dismissive agency nurse who we only had the misfortune to have to encounter once) went over and above to look after both our daughter and also support us as as family during a very challenging time. The kindness, reassurance and compassion, as well as quick wit and humour of the staff, helped to make an unpleasant time a lot more bearable. The ward was clearly busy and there were multiple challenging patients as well as many who were very ill, yet nothing was too much trouble. There were several times when due to my daughter's ongoing seizures she required additional support from staff, and despite how busy they were she received an excellent standard of care from every Health Care Assistant, Nurse, Student Nurse, Radiologist / Scanner and Doctor. As well as all the medical professionals, the catering and housekeeping teams were fantastic - our daughter's room was kept so clean, she was well fed and watered, but also the way in which all staff treated us as a family really mattered, from a quick hello to a how are you, really made a difference and broke up many a long day. We are not allowed to leave names as per the review rules - that's probably not a bad thing as we may leave someone out of we tried to recall everyone who has been a big help these last couple of weeks. Thank you xxxx
Visited General Medicine on March 2024
Review titled Whiston Hospital
Replied on 08 April 2024
Dear Michelle, thank you for taking the time to provide your very detailed feedback. I am sorry that your daughters admission was not communicated to you prior to the porter collecting her from A&E, I will feed this back to the team down in the department, and also that you found the 'Boredom Buster' games helped pass the time in A&E. I will share the rest of your fantastic feedback with the staff on wards 2D and 1C who will be delighted to read your comments, not only your comments on their care and compassion, but also how they helped make a worrying time for you much more bearable by providing yourself support at a time when you needed it. The staff will be delighted to read your comments, not only on the excellent care they provided to your daughter, but the care and support they provided to your family. We hope your daughter is fully recovered, and wish you and your family all the very best for the future. Patient Inclusion and Experience team
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Review titled Really lovely staff
Rated 5 stars out of 5
by Jereen - Posted on 22 March 2024
Just had a baby on the 18th of March 5 days ago and just wanted so say how amazing all the staff were at looking after us. I’m not allowed to mention names but the midwife looking after us all in the morning when we were booked in for a c- section was really lovely and so calming and made me feel so comfortable I can’t thank her enough and hope she sees this because I struggle with anxiety and I didn’t feel anxious because of how settled she made me Feel. All the staff who did my c -section were just amazing and it was just a gorgeous experience meeting my little boy they are amazing at their jobs and deserve the world for what they do. I had my first daughter with this hospital in 2020 and honestly if you are having a baby this hospital is recovering so much, to all the midwives doctors everyone thank you so much remember how amazing you all are and thank you for bringing my children into the world safely. Forever grateful Jh.
Visited Maternity services on March 2024
Review titled Whiston Hospital
Replied on 25 March 2024
Hello Jereen, Congratulations on the birth of your son! Thank you so much for taking the time to provide such lovely feedback following the birth of your son. It is great to hear that you had such a positive experience and the team supported you, making you feel calm and comfortable. We will ensure this is shared with the department and management team. If you would like us to share this with the specific staff involved in your care, you can email us at patientexperienceandedi@sthk.nhs.uk with the names and we will be happy to share. Take care, Patient Experience and Inclusion team
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Review titled 6 hour wait
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2024
Whiston A&E Had a 5 hour wait on Saturday Had a further 6 hour wait on the Sunday Not sure if that is good or bad? Maybe it is normal for 2024 Bring a good book or make sure your phone is charged
Visited Accident and emergency services on February 2024
Review titled Whiston Hospital
Replied on 09 February 2024
Hello, Unfortunately we are experiencing a high demand at our A&E departments at the moment and due to the departments being busy we are experiencing longer delays than usual.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Kathryn Holland - Posted on 03 March 2024
Had a mammogram 12th Jan had to go in for a biopsy forward wind a week for my results saw a very lovely female consultant compassionate result grade 1 cancer has on 4b on 22nd Feb had tumour removed stayed on the ward overnight lovely caring nurses day and night. A special mention to the anethesusts and theatre staff very caring put me at my ease staff at Burney Breast clinic fantastic caring compassionate not got the results of my op yet but have every faith in my consultant thank you to everyone involved
Visited Breast cancer services on February 2024
Review titled Whiston Hospital
Replied on 13 March 2024
Hi Kathryn, Thank you for taking the time to provide your feedback following your recent attendance. We are pleased to hear that you had such a positive experience during such a difficult time. We will ensure this is shared with the team who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team