Whipps Cross Hospital - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Michelle - Posted on 19 April 2024
I attended ED after a fell and hurt my left finger. I was very impressed with my care. The streaming practitioner was friendly and reassuring. Took details and put me at ease straight away. She explained what the process was. I was directed to minor injuries I had a short wait. The nurse that saw me introduced herself and took a thorough history. Reviewed my injury and again explained I needed an xray. I am deaf in one ear and lip read the radiologist and assistant helped me to get into position and also made sure I understood. Back to minor injuries and nurse reviewed me again. Explained treatment for fractured finger, splinted it and gave me advice. I was very impressed with all staff in the department and thank them for the excellent care and kindness they gave me.
Visited Accident and emergency services on April 2024
Whipps Cross Hospital has not yet replied.
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Review titled Unprofessional staff
Rated 1 star out of 5
by Ays - Posted on 12 April 2024
I would like to share my experience in Whipps Cross hospital yesterday I have a 4 years old son we went to the children outpatient clinic I had an list from my GP it says ' for children under the age 10 you do not need to book an appointment on Tuesdays and Thursdays from 09:30-3:30 just walk in to the outpatient clinic. I have contacted the hospital to be sure that I don't need an appointment and they confirmed, so I didn't book an blood test appointment for my son and we just walked in to the clinic. When we went there the receptionist explain to me that this is bot acceptable and I have to book an appointment. I explained to them that I have an list shows that I don't need an appointment and also I contacted the hospital to be sure that I would not need one. The whole staff was really rude and unprofessional and unfriendly and unhelpful this was my first time in this hospital and my experience was horrible.
Visited Children's & Adolescent Services on April 2024
Review titled Whipps Cross Hospital
Replied on 12 April 2024
Dear Ays, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Speedy service
Rated 5 stars out of 5
by Veema - Posted on 15 April 2024
Attended on Sunday night (around 10.30pm) after being in alot of pain with my throat, was seen and out in 2.5 hours which was brilliant considering how full the waiting room was! I wasnt entirely sure if coming to A&E was appropriate but I was in alot of pain. The doctor I saw was kind, listened to my concerns and validated them which was really important esp when you're a patient unwell and worried. He explained things incredibly well and I felt really listened to esp after a slighty underwhelming 111 call & 4 days of no sleep! Just wanted to highlight how great the A&E dept was and to thank all the staff for a great experience!
Visited Accident and emergency services on April 2024
Review titled Whipps Cross Hospital
Replied on 16 April 2024
Dear Veema Your positive feedback regarding your time in the Emergency Department at Whipps Cross Hospital is greatly appreciated. We are pleased that you felt listened to, received commendable care, and was treated with compassion and kindness. We will ensure that your kind words are shared with the team who we know will be very happy to receive your comments. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Amazing department and Care.
Rated 5 stars out of 5
by Patricia Ainsworth - Posted on 15 March 2024
I was in Plain Tree Centre yesterday for a proceedure. Have often visited this department, it amazes me at the constant high standard of care. So many patients passing through, but nurses, without exception, caring and kind. I am of the older generation, and the respect I was given was so good. Not ageist at all as often happens! Looking forward to my next visit. Thank you all.
Visited Day treatment services on March 2024
Review titled Whipps Cross Hospital
Replied on 18 March 2024
Dear Patricia Ainsworth Thank you for taking the time to share such positive feedback about the Plane Tree Centre at Whipps Cross Hospital. It is most rewarding to learn that the high standard of care you receive from the service is "constant". We will share your feedback with the team who we are sure will be happy to receive your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Outrageous waiting time and bad communication
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Called 111 to gain information in regards of swollen and painful leg of my 76 years old mother. Was advice to attend the accident and emergency department. As my mother was having difficulty with walking due to the swelling and pain was advice that the ambulance will come to collect her. The call was made at 6.31pm. Ambulance turn up around 11.30pm. After arriving at the accident and emergency department we talk to the nurse, blood sample was take and we were advice to wait in the waiting room for next procedure without explanation what that would be. After almost 48 hours of waiting we are still here in the waiting room not knowing what would happen next. My mother are still in pain, tired and now anxious. In my opinion this is totally unacceptable and makes me think how did we improved NHS with all this millions raised during Covid time if we still short of staff, beds, equipment and etc. I wouldn't even mention the state of the waiting room and toilets. So disappointed.
Visited Accident and emergency services on March 2024
Review titled Whipps Cross Hospital
Replied on 08 March 2024
Dear Carer, Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
The parking is difficult to administer either by the ringo app which not everyone understands or has access too. And the parking machines that did not work and when found needed the full registration. You also have to pay for how long you (think) you’ll be inside the hospital. If you are in a rush is either option great? You could easily do something wrong and get a fine. The receptionist struggled to understand me. And in turn asked the same questions when I’d already given the answers. You are then referred to another receptionist to answer the same thing. And wait for your name to be called. No explanation of what is next and why. I had initial tests by nurse who again could not communicate effectively. The doctor I met was clear with communications and in turn next steps and why these were next steps. This was the only positive interaction of nearly 4 hours in the hospital. I asked after 2 hours when I was (likely) no promise to be called and was told no idea. Not helpful at all. There is always some idea on anything. Even an educated guess. But instead I received nonchalant “no idea”. I had to leave before being called as the already shocking waiting area had people coughing whilst not covering their mouths whilst clearly being unwell and wrenching and I didn’t want to risk my health. Ironically whilst in a hospital. The level of cleanliness was maybe 2/10.
Visited Accident and emergency services on March 2024
Review titled Whipps Cross Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to share your feedback about Whipps Cross Hospital. We are sorry that your experience has fallen short of the standards we aspire to here, at Barts Health NHS Trust. We would welcome the opportunity to have this looked into further and if you would like this to happen please liaise with the PALS team directly. They will need a summary of your concerns (as they will not have access to this feedback), your full contact information, including your hospital or NHS number and the name of the service you visited which will aid their enquiries. You can contact them via email wxpals.bartshealth@nhs.net or Tel. No. 020 8535 6438. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Couldn’t have asked for a better ophthalmologist.
Rated 5 stars out of 5
by Ms cathleen defries - Posted on 25 March 2024
I have been registered with a consultant in ophthalmology for 9 years now, and even though my treatment is now not as regular going back and forth to the hospital,I have been looked after very well in the 9 years. My experience I have been made to feel very safe, and had information explained to me in transparently with past and on going treatments. I could not have asked for a better consultant. Many thanks for everything.
Visited Ophthalmology on March 2024
Review titled Whipps Cross Hospital
Replied on 03 April 2024
Dear Ms Cathleen Defries Thank you for taking the time to send us such positive feedback about a Consultant in the Ophthalmology Department at Royal London Hospital. It is most rewarding for us to learn that for 9 years (and counting), this consultant has provided safe and compassionate care, which is in line with our values. We are aware that you could not give the clinician’s name on this platform, but If you wish for this to be shared with the consultant directly, you can email their name to the Site PALS Team at wxpals.bartshealth@nhs.net (quoting comment reference number 1784946), so that this can be done. In the meantime, we will ensure that your kind words are shared with the department. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Poor individual care at postpartum wards
Rated 2 stars out of 5
by Sum - Posted on 04 April 2024
I delivered my first baby after an elective C section. Ante natal care has been great and uneventful. The surgical team had been excellent. I delivered a low birth weight baby. I was in the post surgical assessment room for nearly 12 hours due to the ward being too full. Though I was assessed quite throughly no one assisted me to establish breast feeding. This was a crucial time that one should get some help to establish breast feeding which I completely didn’t receive. I did my best from what I’ve learnt but realized I haven’t stimulated my production enough. When I got transferred to the post natal ward around 11.30 am no midwife came to assess how I feed. So the first 24 hours went without a single mud wife giving me any kind of assistance to establish breast feeding. Baby had been crying overnight and didn’t pass urine from midnight to 2 pm next day and I finally rang the bedside alarm to get some advice. The first thing the midwife told me is that I’m not producing enough milk and need to start on formula feeds and asked my husband to get some. I’ve never imagined giving formula feeds to my baby, but at that moment I was so vulnerable and readily accepted her advice. After 24 hours of formula feeds she was fine but I couldn’t get her to latch as she used to on day 0. On day 4 she has moderate jaundice, and I had to increase my formula feeds as I wasn’t then producing enough breast milk. When I look back I feel so let down by the system which sent me on a spiral that I’m struggling so much to get back to breast feeding. All I needed was support to establish breast feeding early on, not the quick fix of formula feeds. It is sad to think that industry influence is so high that one would readily revommend this. I’ve been so upset and crying every time I offer her a bottle to realize a few others told me that their babies have been so unfairly introduced to formula feeds by whipps cross post natal ward. This feedback is to say that individual care is missing in whipps cross. All they do protocol procedures to be safe rather than to deliver quality care. It’s sad that my baby and I have to struggle so much now to establish breast feeding after the hospitals easy intervention of introducing formula feeds to save time for them.
Visited Maternity services on March 2024
Review titled Whipps Cross Hospital
Replied on 05 April 2024
Dear Sum, Thank you for taking time to contact us with feedback about the Maternity department at Whipps Cross Hospital . We were very disappointed to hear about your experience. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net Kind regards Central Complaints Team
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Review titled Disgusted at whipps cross A&E department
Rated 1 star out of 5
by Lady in pain - Posted on 16 March 2024
I came in around 18:45, went through the few procedures and still waiting gone 23:00 for a blood test. This is absolutely disgusting and ridiculous. The hospital needs an overhaul of senior management and planners. Over 4 hours and still no blood test. Hospital going down the pan and will continue with the management they have. More ideas and not enough brain cells. Keep it up whipps you are doing so well, A&E packed with patients standing all over the place.
Visited Accident and emergency services on March 2024
Review titled Whipps Cross Hospital
Replied on 18 March 2024
Dear Patient Thank you for your feedback from which we are sorry that your experience was less than satisfactory at Whipps Cross Hospital. We will ensure that your comments are shared with the service. If you would like to have this looked into in more detail, please liaise with the site PALS Team who will be happy to assist you further. They can be contacted via email address wxpals.bartshealth@nhs.net or Tel. No. 020 535 6438, please provide as much detail as possible (including your name and contact information) and you can quote the comment reference number:1779642 when making contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Well looked after
Rated 4 stars out of 5
by Clare Chapman - Posted on 06 February 2024
2nd February: Some delays inevitable but not as bad as anticipated, and the system worked well. Everyone helpful, and I was directed to Minor Injuries where I met with friendly and efficient service. I had a hand injury, so was x-rayed and subsequently fitted with a splint and "plastered" - all done with the utmost kindness and courtesy, including a phone call for my husband to collect me as I was having trouble getting through. On top of all this, all the patients there were most appreciative to be offered refreshments by two smiling ladies. Thank you everyone.
Visited Accident and emergency services on February 2024
Review titled Whipps Cross Hospital
Replied on 16 February 2024
Dear Clare Chapman, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust