THE Doc's Surgery - Ratings and reviews
Reviews
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Review titled Great Reception Staff
Rated 5 stars out of 5
by Suzy - Posted on 21 November 2023
Had a fantastic experience when trying to sort an issue with my prescriptions - all the staff on reception are very thoughtful and helpful. Made my day a lot brighter!
Visited November 2023
THE Doc's Surgery has not yet replied.
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Review titled Poor online services
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
The website is incredibly difficult to use. You can't access most parts of the website or even fill out a form for an appointment before 9am or after 5pm, which means that it's very inflexible for anyone who's regularly unavailable during those times, and can really slow down how quickly patients are able to get help if their schedule doesn't align. This is especially problematic now that the practice is moving more towards online services over in-person appointments. The message system on the website is also poor. I filled in a form for medical advice/scheduling an appointment a couple of weeks ago. I then got a message from the practice advising me to be available in a few weeks for a follow up call. The message wasn't emailed to me or stored on an account, you can only access the messages via a link, and the link expires after a few days, meaning that I can no longer view the message. I have since forgotten the details of the message that was sent to me, and have no way to check it. I can't even contact the practice, because there is no email or other way of contacting them outside of the very specific opening hours when they make their contact form available, and I'm not often available at those times.
Visited November 2023
THE Doc's Surgery has not yet replied.
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Review titled The Best
Rated 5 stars out of 5
by Mike - Posted on 29 June 2023
Been a patient at this practice since I moved to Manchester over 25 years ago. The last 3 years have been a bit of a nightmare for me but the Dr's and the staff have been exceptional, cannot fault them in any way.
Visited June 2023
THE Doc's Surgery has not yet replied.
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Review titled Fantastic staff!!
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
I have been registered at this surgery for over 15 years and have always been absolutely delighted with the wonderful staff, nurses and doctors at the practice. I have been treated with respect and genuine care at all times. Thank you to everyone at The Docs for the fantastic job you all do to keep us all healthy and looked after!!
Visited March 2023
THE Doc's Surgery has not yet replied.
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Review titled It’s just changed so much this past 12 months
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
You can never get through by phone Today the website is down If you call in they want you to book on line. Once you talk to the doctors they are lovely but the rest is a very bad service. It’s changed so much this past few months I wouldn’t recommend it at all. Thank God this is my last year with these so disappointed in the overall service.
Visited March 2023
THE Doc's Surgery has not yet replied.
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Review titled Fantastic, dedicated team
Rated 5 stars out of 5
by Andrew M - Posted on 27 July 2023
I have been with The Docs over half my life - 27 years. I have trusted them with my physical & mental health all this time. Every member of the team - receptionists, nurses, doctors & management want to heal you and make you well. The are under immense pressure, and since the online referral system was introduced I have always been treated with care and understanding. Phones will be answered, you need patient. The receptionists are very well trained to recognise an acute emergency - if you trust them with truthful details. Self care is important too, but don’t ignore niggling symptoms. I have had increased need of support this year and I have been treated with care & compassion, underscored with professional detachment & common sense to find the next steps to healing.
Visited February 2023
THE Doc's Surgery has not yet replied.
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Review titled Explanation lacking.
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
I went to get results from a blood test recently but the lack of an explanation of the results left me feeling that I was wasting thier time,even though I now need more tests because my results were off, but here is the thing I did not get any detailed information of my tests at all. all I got was you need to do more tests,I felt like a test subject not a human being with a brain who wants to know what is going on. I now have doubts and a lack of trust with the doctor I had. I will probably ask to see another doctor as I personally could not talk to the one I had as I was always being cut off.
Visited February 2023
THE Doc's Surgery has not yet replied.
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Review titled Poor service provider
Rated 1 star out of 5
by Jill Thompson - Posted on 12 January 2023
I have tried, many times, to contact the sugery by telephone, it is always enagaged. I always end up resorting to making my way to the sugery and speaking to the receptionist. I have only once been able to have an appointment with a doctor and then that was with a trainee. I have been trying to contact the surgery to obtain an urgent repeat presciption, but once again this cannot be done. I will resort to writing a letter to them. As a retired Practice Nurse, I am more than disappointed with the surgery. Terrible service. I do not know what the doctors are doing, you will never see one.
Visited January 2023
THE Doc's Surgery has not yet replied.
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Review titled Poorly trained reception staff
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2023
I filled in an online form as I was havng significant trouble getting through on the phone to discuss an issue. I recieved a reply asking for pictures which I immediately sent. After a week of waiting for a further reply I call to enquire about the response only to find the pictures had never reached the GP due to the recptionist not having sent them to the GP. When the GP called to resolve the issue they said they weren't surprised that the receptionist hadn't sent the images. I was shocked that even though there is knowledge of a training need which is having a significant impact on patient care that it is not being dealt with.
Visited December 2022
THE Doc's Surgery has not yet replied.
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Review titled worst gp
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
It has already been more than two months since to receive my registration in the gp and it is still not ready. do not even try to register with them, the worst service ever.
Visited December 2022
THE Doc's Surgery has not yet replied.