Oaks Hospital - Ratings and reviews
Reviews
-
Review titled Still awaiting biopsy results after operation.
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2024
Excellent care but still awaiting results nearly 5 weeks after biopsies. Have chased several times but still not on the system.
Visited Gynaecology on March 2024
Oaks Hospital has not yet replied.
-
Review titled After are
Rated 5 stars out of 5
by Donna Cousins - Posted on 12 January 2024
I had surgery in September which required lots of aftercare by the nurses in outpatients they were kind experienced and very very accommodating to me I could not have asked for better care from them. I would like to say a huge thank you to you all
Visited Plastic surgery on January 2024
Review titled Oaks Hospital
Replied on 29 January 2024
Thank you so much for taking the time to leave a positive review of the Outpatient Nurses here at Oaks Hospital. It is always great to read such lovely feedback we will make sure they receive your kind words. All the best Gaynor Leader Operations Manager
-
Review titled Great hospital
Rated 5 stars out of 5
by Mark rushbrook - Posted on 31 October 2023
I have been back for 2nd knee operation from the time you get there the service is great you are take to your room the staff can not do any more for you thay are very personal it is very clean would always go back a great experience again well done to all staff can not thank you all enough
Visited Orthopaedics on October 2023
Review titled Oaks Hospital
Replied on 01 November 2023
Thank you so much for taking the time to leave a positive review of Oaks Hospital. It is wonderful to read of your experience whist in our care. Our staff pride themselves on delivering great care and service to our patients and it is wonderful to read that you experienced this. All the best Gaynor Leader Operations Manager
-
Review titled Horrible Service and Lost Results!
Rated 1 star out of 5
by Jade Norton - Posted on 11 April 2023
My partner has a gastroscopy in March 2023. We were told on the day that 6 biopsies were taken and in 2-46 weeks the results would be returned. Since then we have had nothing since trouble. Our doctors have no record of the procedure ever taking place, let alone the results. I spoke with the secretary for the doctor who did the procedure and they did not know any biopsies were taken even though she did them! It turns out the report produced is wrong which the secretary informed me happens often. I then had to call the NHS co-ordinator and was informed the biopsy results are there and she wasn't sure why I was told otherwise. She told me the results would be sent to my doctors the same day. Then I called again 3 days later and was again told the results would be sent the same day. We are now 5 weeks on with no results being received by our doctors. My partner has been in A&E twice due to this illness but we cannot proceed until the results are produced to our doctors. No one has any urgency or accountability and it is getting beyond ridiculous.
Visited Gastrointestinal and Liver services on March 2023
Review titled Oaks Hospital
Replied on 01 June 2023
Firstly please accept my apologies for the delay in replying to this review. I am sorry but this was somehow missed. Thank you for taking the time to leave your review, I have discussed this with our complaints leads and on speaking with our Clinical Performance Lead she has advised me that she has since spoken with you and your partner and discussed the issue in full. Thank you for providing your feedback, we value feedback from all our patients. If you have any further reason to discuss this issue then please contact Louise Cooper or Clinical Performance Lead by email louise.cooper@ramsayhealth.co.uk who will be able to direct this accordingly. All the best Gaynor Leader Operations Manager
-
Review titled Exemplary care
Rated 5 stars out of 5
by Aileen Phillips - Posted on 20 September 2022
I have had cause to be provided with surgery and care at The Oaks twice in the last two years. The care was just wonderful from start to finish. A kind and professional team that were friendly and attentive. I would elect to go there again if ever I needed to. They were amazing. Thank you
Visited Gynaecology on September 2022
Review titled Oaks Hospital
Replied on 25 October 2022
Dear Aileen, Thank you for your excellent review, I am pleased to hear of your wonderful care and experience here at Oaks Hospital. I will pass on your kind words to the Oaks Hospital Team. All the best – Nick Ratcliffe Hospital Director
-
Review titled Dreadful Service
Rated 1 star out of 5
by Michael John Hahn - Posted on 01 April 2022
I have been trying to change an appointment date. Terrible experience and I failed. If an expensive private hospital cannot answer their phone and deal with simple admin I despair.
Visited Don't know on April 2022
Review titled Oaks Hospital
Replied on 22 April 2022
Dear Mr Hahn - I am so sorry that you have been unable to contact us in order to change your appointment date. It would be extremely helpful if you could give us more information about your situation so that we may rectify this immediately. If you could contact my PA, Ann Howell, on 01206 753237, we could understand what number you were calling and why there was no answer. Yours Sincerely, Amy Simpson Hospital Director