Abbeywell Surgery - Ratings and reviews
Reviews
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Penny - Posted on 25 March 2024
Thankfully I have little need to seek medical help often however each time I do I am impressed with the efficiency, care and service. The nurse I saw on Friday was absolutely on it with both her explanations and performing two investigations quickly and with ease. Thank you.
Visited March 2024
Abbeywell Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2024
In the past month I have seen a Tri Locality Care GP and a Abbeywell GP and both were excellent. Both were very personable, really listened and explained things clearly. I still can’t get over going for a blood test at Southampton Hospital one lunchtime and having my results and recommendations texted to me that evening. Great service - thank you
Visited February 2024
Abbeywell Surgery has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Even though it can be quite tricky to get through due to volume of patients needing assistance, when I have, the front of house team are so polite, helpful and actually call back if they say they will to try and get me the help I need - excellent service, thank you! My drs appointment - I was listened to and actually made to feel that I’m not wasting their time and the reason why I was there was not to be dismissed and to just live with. My Dr wanted to cover all possibilities to get the most accurate test results to then address my symptoms with the correct medication. I came away feeling like I can be helped here which is not an experience I have had in previous surgeries.
Visited October 2023
Abbeywell Surgery has not yet replied.
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Review titled Wonderful
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
The doctor really listened to me and took my worries seriously. She gave me time and talked through the process, and I came away feeling a big weight had lifted. All members of staff I encountered were friendly and extremely helpful. Following my appointment I needed to book in blood tests, and the helpful receptionist managed to get me booked in 15 minutes later. Such a wonderful surgery with attentive and efficient staff.
Visited October 2023
Abbeywell Surgery has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2023
My GP and the Social Prescriber were really caring and reassuring. I would thoroughly recommend the practice.
Visited September 2023
Abbeywell Surgery has not yet replied.
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Review titled Superb and caring treatment by all concerned
Rated 5 stars out of 5
by PVB - Posted on 14 August 2023
My visits today were a pleasure despite needing treatment and advice. The reception area staff made me feel welcome and at ease. The doctors I saw were so caring and made me feel a valued 'customer'. They didn't rush and I couldn't be more pleased with the consultation and follow up. Many thanks. The total opposite fall then negative press at the moment. A dedicated team.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear PVB Thank you for your feedback I will pass on your comments to the relevant team members, apologises for the delay in replying to your review and I hope you are now feeling better Kind regards Leanne Barter Practice Manager
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I found the GP very kind, helpful and a very good listener. My problem was solved and I had a blood test and one other test which were both normal.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Patient Thank you for your feedback, sorry it has taken so long to reply to your review. We are pleased your problem was resolved and your tests were normal. Kind regards Leanne Barter Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Janette Penfold-Oram - Posted on 18 October 2023
We are still trying to make an appointment for a new onset cough We are told to call back at 2pm daily ,only to be told there are no appointments and there are no routine appointments that can be made. They have never trialed this or taken details or escalated this. There is no other way of contacting the surgery and feedback contact forms through the website are not returned. Extremely poor service
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Mrs Penfold-Oram Thank you for your feedback Please accept our sincere apologies for the time it has taken for your review to be responded too I am sorry you have experience difficulties trying to get an appointment, we are continuously looking at way to improve patient access, and Thank you for your patience whilst we are doing this, If I can assist you further please do not hesitate to contact me, Thankyou Kind regards Leanne Barter Practice Manager
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Review titled Very happy
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
I was seen promptly (5 mins before my actual time). There is usually a problem with my veins when I have blood tests but the HCA was able to take the blood straight away. She was very professional and considerate to my slight anxiety.
Visited August 2023
Abbeywell Surgery has not yet replied.
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Review titled Totally Happy
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
Always happy with the surgery's service - today was no exception. Very thorough with investigations, referrals and care.
Visited August 2023
Abbeywell Surgery has not yet replied.