Market Square Surgery - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Debbie - Posted on 28 March 2023
Tried to book appointment for 88 yr old father , who has underlying health problems and has had flu like symptoms and a chesty cough for a month. Unable to get through to reception. Rang 111 due to worsening symptoms they requested a GP call back from this surgery. Call back from GP advised nothing we can do its just a cold. Just get on with. Absolutely disgraceful service no appointments and no care available at this surgery, what has happened to our gp surgeries
Visited March 2023
Market Square Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Natalie - Posted on 21 October 2022
I have recently had to speak to a Doctor on a few occasions this month, I have had no problem getting through or getting an appointment, the reception staff and Doctor have been more than helpful.
Visited October 2022
Review titled Market Square Surgery
Replied on 24 October 2022
Thank you for taking the time to appreciate our service. The whole practice team work hard to meet patients' expectations but if you have suggestions for further improvement, please consider joining our Patient Participation Group which meets regularly with us (currently over Microsoft Teams). Please see our website or e-mail us at hweicbwe.F81749-results@nhs.net for further information on this.
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Review titled Inaccessible and inconvenient
Rated 1 star out of 5
by Danielle - Posted on 18 October 2022
Very unaccomodating for working people. Hard to get appointments in evenings and no option for weekend. Unable to complete econsult or book routine appointment in advance. Everything has to be same day which is hard to be on-call and waiting on the phone for ages if you're working. Very unsatisfied and looking to move practices
Visited September 2022
Review titled Market Square Surgery
Replied on 19 October 2022
We are sorry to hear you had a negative experience while using our service. We are open 8.30 am to 6.30 pm Monday to Friday and are looking at providing some evening and weekend appointments in the very near future. If you would like your matter to be further investigated, please write to our complaints officer at hweicbwe.F81749-results@nhs.net with your name and contact details. We can then clarify what happened and the practice team can consider whether anything can be improved to help you. Please also consider joining our Patient Participation Group which meets regularly with us (currently over Microsoft Teams) to discuss how we are meeting patient expectations and receive suggestions for changes. Please see our website or e-mail us at hweicbwe.F81749-results@nhs.net for further information on this.
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Review titled Lovely Practice
Rated 5 stars out of 5
by MonicaB - Posted on 20 May 2022
I am very happy with the service I receive at Market Square Surgery. All the clinical and admin staff are helpful and kind. I feel the telephone triage system works well as it is easy to get an appointment on the same day rather than waiting a couple of weeks for an appointment. The staff are also now referring directly to the local pharmacies which is good. I am able to access my records online which makes it easy to order prescriptions and see my results. Thank you all. MB May 2022
Visited May 2022
Review titled Market Square Surgery
Replied on 19 October 2022
Thank you for taking the time to appreciate our service. The whole practice team work hard to meet patients' expectations but if you have suggestions for further improvement, please consider joining our Patient Participation Group which meets regularly with us (currently over Microsoft Teams). Please see our website or e-mail us at weccg.F81749-results@nhs.net for further information on this.