St. James Surgery - Ratings and reviews
Reviews
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Review titled Seen quickly
Rated 5 stars out of 5
by Aileen - Posted on 24 February 2024
Phoned surgery at 9:30am and spoke to a receptionist. A duty doctor phoned back within half an hour and I was seen by my own doctor by mid day. Exceptional service, especially as they were short of two staff that day.
Visited February 2024
St. James Surgery has not yet replied.
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Review titled Amazing Matron
Rated 4 stars out of 5
by Anonymous - Posted on 26 January 2024
Today I was seen by a Matron who was amazing! I’ve never felt so heard, I was listened to with empathy, then followed up with immediate tests and meds. So thorough with such a kind nature, I wish I could see the same Matron every time. Thank you St James!!
Visited January 2024
Review titled St. James Surgery
Replied on 30 January 2024
Dear Patient, Thank you for taking the time to send in feedback, this will be shared during our staff meetings.
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Review titled Provided with appointment on the day of phoning
Rated 5 stars out of 5
by A Wood - Posted on 05 February 2024
Requested an appointment on a Monday due to problems lasting over 5 weeks, seen on the same day. Excellent care Provided by GP with a return in four days if you do not improve. Unfortunately I had to return seen the same GP and onwards referrals made. This practice has always been there for our family when we need them, the staff and clinical staff always provide the same exemplary care and concern for us as their patients.
Visited January 2024
Review titled St. James Surgery
Replied on 01 March 2024
Thank you for taking the time to post a review about our surgery. Your comments are appreciated and will be shared with the staff at our in-house meetings.
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Review titled Best Practice In The Area
Rated 5 stars out of 5
by Mike leppard - Posted on 20 November 2023
The staff , as all medical staff and receptions are extremely busy but they are excellent in all respects. From the initial call to treatment through to ordering prescriptions they are polite, professional and accommodating. Over the years I have been with a number of surgeries due to the vagaries of my employment but St James surgery are undoubtedly the best.
Visited November 2023
Review titled St. James Surgery
Replied on 30 January 2024
Thank you for taking the time to send in feedback. All feedback is appreciated and fed back during staff meetings. It is however, always great for staff morale to receive such a positive review.
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Review titled Great practice
Rated 5 stars out of 5
by Terry Lilley - Posted on 23 February 2023
Have always been treated with respect and apart from some difficulties in 'getting through on the telephone' have received the treatment required, when required
Visited December 2022
Review titled St. James Surgery
Replied on 30 January 2024
Thank you for taking the time to send in feedback. sorry for the delay in responding to you. All feedback is appreciated and fed back during staff meetings.
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Review titled Excellent receptionst
Rated 5 stars out of 5
by Liam - Posted on 30 December 2022
The lady who was on the appointment line yesterday morning couldn't have been more pleasant and helpful. She was brilliant!
Visited December 2022
Review titled St. James Surgery
Replied on 30 January 2024
Thank you for taking the time to send in feedback. All feedback is appreciated and fed back during staff meetings.
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Review titled Great Practice, helpful, efficient and friendly
Rated 5 stars out of 5
by Lesley Castellano - Posted on 19 October 2022
Immediate response to any questions I had, and with a smile. Felt like they genuinely cared. As an old person I felt I had at last found a surgery that I had confidence in.
Visited October 2022
Review titled St. James Surgery
Replied on 21 October 2022
Thank you for taking the time to leave a review and for your kind comments which will be shared with all of the team at St James Surgery.
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Review titled Excellent organisation
Rated 5 stars out of 5
by SA Bougourd - Posted on 03 October 2022
Recently had my flu jab and as always the organization of the appointments was fantastic, the staff were friendly & professional. It was so calm & straightforward, in & out within 5 minutes. Extremely well done to all involved & thank you.
Visited October 2022
Review titled St. James Surgery
Replied on 21 October 2022
Thank you for taking the time to review St James Surgery. All of the team at St James Surgery work extremely hard to ensure the smooth running of our flu clinics so your kind words are much appreciated.
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Review titled Difficult for no reason.
Rated 2 stars out of 5
by Georgia root - Posted on 30 September 2022
Not really a welcoming surgery, no one’s really explained to me the protocol on how they work, couple times now I’ve been on the phone and the receptionists have been nothing but rude to me, first time when I registered and they got my appointment dates wrong, & then I’ve also came in today because I lost my sample bottles and requested some more, but was refused as I didn’t have my blood forms, with me (they were at home) they still refused they wanted me to bring them in, show them I had the forms then I would of been given the sample pots, even though these forms are my notes and could of easily been printed off, and these samples have been requested by a nurse. I work at a different surgery so I know how things work and how easy it is to do things for the patients just seems to me they’re difficult for no reason.
Visited September 2022
Review titled St. James Surgery
Replied on 21 October 2022
Thank you for taking the time to add a review for St James Surgery. All new patients to the surgery are given a surgery leaflet which explains how the surgery works and a new patient medical is booked with one of our Healthcare Assistants'. Our reception team are all experienced and we receive many comments about how helpful and friendly they are, so we are sorry your experience was not the same. You mention in your review that you work for a GP surgery, what you may not be aware of is that St James do not run blood clinics at the surgery, our patients are bled at the blood clinic situated at Clacton hospital. For this reason patients do not require blood bottles to go with their blood test forms, the staff at the blood clinic maintain the supply of bottles for all types of blood test requests. I am sorry if it was not made clear to you by the receptionist that you spoke with that this is why they were unable to supply you with bottles but that this would in no way impede you having your tests taken, which are by appointment only. If you require assistance in booking an appointment at the blood clinic please do contact the surgery and we will be able to help you.
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Review titled Practice usually helpful. Not today
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2022
I phoned the surgery today receptionist not at all helpful I am 82 type one diabetic my husband has diabetes ,vascular dementia,atrial fibrillation I am his only career I needed to see a nurse as I have a area on my leg re inflamed with puss coming from it has been like this for about two weeks worried it could ulcerated was told couldn’t see a nurse must go to accident hospital as accident caused the wound Three weeks ago it in gin Clacton driving to Colchester is to difficult so I’ll treat it myself and hope for the best most dissatisfied and disappointed usually the reception staff are most helpful and caring maybe this one was having a bad day let’s hope my leg heals without problems
Visited August 2022
Review titled St. James Surgery
Replied on 21 October 2022
Thank you for taking the time to leave a review. The surgery is not commissioned to provide treatment for minor injuries as this is provided at Clacton Hospital, Minor Injuries Unit (MIU). I do apologise if this was not explained fully to you when you telephoned the surgery but the information advising you to attend the MIU was correct.