The Jubilee Medical Practice - Ratings and reviews
Reviews
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Review titled rubbish staff at front desk
Rated 2 stars out of 5
by Anonymous - Posted on 19 February 2024
I have had a big issue with their new online booking service, I have been with this practice for 30 years. I phoned to make an appointment but was told I could only do it online between 8 to 10 i told the receptionist that I could not do this as I work in a people's house. she then said I could phone to ask for advice between 8 and 10 again if I can't get online because of my job. she told me there was nothing else she could do and put the phone down on me. I'm still unable to make an appointment. it is like the doctors no longer want to have patients. what was a lovely helpful friendly staff has now gone. I feel perturbed for the elder people in my village's lake of help.
Visited February 2024
The Jubilee Medical Practice has not yet replied.
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Review titled Booking system
Rated 1 star out of 5
by Ferdinando Covati - Posted on 20 November 2023
It’s impossible to get through on the phone, as you are on hold for so long, you can only phone at certain times, you cannot make an appointment in person even though they have the system in front of them, the receptionist just tell you to phone up or go online which take at least 2 days for a reply, when I went in there was only one person waiting to be seen, I have to say in my opinion… it’s rubbish.
Visited November 2023
Review titled The Jubilee Medical Practice
Replied on 28 November 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have not had a positive experience when trying to book an appointment. Our phonelines can be busy at certain times throughout the day, particularly when we are dealing with urgent calls between 8-10am and 2-4pm. Patients are able to contact us any time after 10am for general enquiries. We do have a queue buster system in place which enables patients to end the call but keep their place in the queue, the practice will then automatically call you back when you reach the front of the queue. The new booking system has been designed to free up the phone lines so we can deal with urgent queries more promptly. Patients can go online between 7-10am and submit a request for a non-urgent GP appointment, the practice will then respond within 2 working days. If patients do not have online access, a member of the team will happily fill in the form on their behalf before 10am. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can discuss this further with you. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled The most useless Dr's practice I've ever come across
Rated 1 star out of 5
by AmandaS - Posted on 22 November 2023
Trying to get an appointment is impossible. I received a message saying to book a routine appointment, click on a link. The link doesn't actually take you to where you need to be to book. Find the right website to book but cant book because all the appointments are full, and its just to go on a list for an appointment not to actually book an appointment anyway. Apparently I could go to the surgery and fill in a form and would then be first on the list for tomorrows allocation of appointments but as thats not physically possible and no one can fill in the form over the phone for me I have to just keep clicking on the link until I manage to time it right and I can request an appointment. For the rest of my life in hope?? And this is after they told me I needed an appointment....
Visited November 2023
Review titled The Jubilee Medical Practice
Replied on 29 November 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have not had a positive experience when trying to book an appointment. The new booking system has been designed to free up the phone lines so we can deal with urgent queries more promptly. Patients can go online between 7-10am and submit a request for a non-urgent GP appointment, the practice will respond within 2 working days. If a patient does not have online access, a member of the team will happily fill in the form on their behalf over the phone or at the front desk before 10am. We are aware that the system was not allowing requests to be submitted once we had reached capacity, however this has now been amended so there should be no issue submitting the form between 7-10am. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can discuss this further with you. Thank you again for your feedback. The Jubilee Medical Practice
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Review titled Great Practice
Rated 4 stars out of 5
by Elaine Murphy - Posted on 08 November 2023
My recent experience and my husbands at this practice was exceptional. We were both taken ill unfortunately on the same morning, and dealt with immediately, admitted to hospital and now back on track- we cannot thank them enough.
Visited October 2023
Review titled The Jubilee Medical Practice
Replied on 29 November 2023
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you have had a positive experience when needing an urgent appointment and we are pleased to hear you are both recovering well. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Poor phone contact service
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2023
It has become near impossible to get through to this surgery by phone whenever I try. I realise things are difficult now but the recent changes to the call system seems to have made things much worse. I never seem able to get a response however long I wait in a queue. The number in the queue never changes and eventually I get cut off. Would old fashioned written correspondence work?
Visited October 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear you are not having a good experience when trying to get in touch with us. There are periods throughout the day when our phone lines tend to be busier, particularly in the mornings, however we do have a number of staff answering the calls each day but unfortunately some issues can take longer to deal with, hence why it can sometimes take a while to get through to us. We do have a queue buster system in place which allows patients to keep their place in the queue but put the phone down, the practice then automatically calls you back when you reach the front of the queue. At Jubilee Medical Practice we strive to offer the best service to our patients every time and we welcome any feedback to help make our practice a better place. We hope you have a better experience with us in the future. Kind Regards, The Jubilee Medical Practice
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Review titled New system didnt work
Rated 2 stars out of 5
by Abbi Close - Posted on 13 October 2023
I logged on and requested an appointtment for my daughter26th September, got sent a.txt to say it would be reviewed in 2 days. Today is the 13th october and i still havent heard anything. Getting through on the phone is a joke. This is disgusting considering i am worried about a 12 year olds mental health. Dissapointed is an under statement
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry that you did not have a positive experience when using our new booking system recently. I hope by the practice contacting you to discuss this, helped resolve the situation and we were able to explain what had happened in this instance. We much prefer deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore please do not hesitate to get in touch with us should you wish to discuss any concerns in the future. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled On line prescription service
Rated 1 star out of 5
by Tim Bolam - Posted on 16 September 2023
I provide online test results to the practice to do with my INR results as I self test. The practice continue to change their processes & then restrict my medication to less than a months supply driving up the cost to the patient. There is no way to speak to anyone at doctors as they do not answer phone. I have no loss complete faith & patience with this practice e & will change doctors
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Mr Bolam Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have been struggling to get hold of anybody at the practice to discuss your concern. As discussed recently with you, the prescription amount was reduced due to the practice not receiving an up to date test result. The practice must ensure safe prescribing at all times. I hope you feel this matter has now been resolved. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore if there are any further concerns you may have, please do not hesitate to get in touch. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Ringing the landline in 2023
Rated 1 star out of 5
by Emma B - Posted on 04 September 2023
My husband was expecting a doctors telephone appointment today, they ring the landline that doesn’t even work and no one has rang for years five times and then text your mobile to say they couldn’t get in touch!!! Who in their right mind rings a landline in 2023 unless you need to ring someone who is 90 years old, if you have systems in place to text a mobile to say the doctor attempted to call you, why can’t the doctor just ring you on your mobile in the first place, this doctors surgery is so inefficient, avoid if you can.
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 08 September 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that your husband failed to receive his telephone appointment with the GP. The doctor will always try to contact you on the number that has been given at the time of booking the appointment, so I do not know why the landline was called instead. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can deal with this accordingly. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Clean practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Receptionist patient always polite and smiling . Doctors polite and nurses. Hope the new system works and they text quickly
Visited September 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Thank you for taking the time to leave such a positive comment on the NHS website. It is great to hear you feel the team are always polite when you visit the practice. We are always very grateful to receive feedback and I will be sure to pass your comments onto the rest of the team. Kind regards, The Jubilee Medical Practice
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Review titled Valued assistance
Rated 5 stars out of 5
by Julie Pipe & Ian Keegan - Posted on 03 July 2023
An anxious visit after a recent stroke was made so much easier after valued support from a lady there this morning who helped with a quick and friendly registration and appointment! What an excellent service from this staff member , you need more of her From her initial efficiency with our phone call she instructed us further and even supported us with relevant forms when we arrived ! What a superstar…….. certainly took the pressure of us after a very worrying few days Sincere thanks
Visited July 2023
Review titled The Jubilee Medical Practice
Replied on 26 October 2023
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience and the care you received from a member of our Patient Services Team was to a high standard and they were able to put you at ease. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice