This service is run by NHS England. We want as many people as possible to be able to use this website. This means you should be able to:

change colours, contrast levels and fonts using browser functionality
zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

How accessible this service is

We know that parts of this service are not fully accessible:

some parts of the service have an illogical focus order with some screen readers
when some pages load, screen readers may not move to the new content automatically
with VoiceOver the page will focus on the main heading but not read it out
NVDA and JAWS may not focus on the new content and start further down the page. If this happens, we recommend you navigate to the main heading on the page as the new content always starts with the Heading level 1
some screen readers will not read out input fields
dynamic content is not displayed to those using screen readers
hint text is not properly associated with the the input field
error messages when adding a session date are not associated with the input field
the focus of error messages should direct to the input field and not the continue button
there is not an option to extend the timeout feature

We are actively working to address these issues as well as improving the overall accessibility of this service. We’re aiming to have improved the accessibility of these features during the autumn/winter vaccinations campaigns in 2025.

Feedback and contact information

issues with accessing information or using this service
an accessibility problem not listed on this statement
feedback about this website’s accessibility

Contact enquiries@nhsdigital.nhs.uk or call 0300 303 5678 with any accessibility issues you’ve experienced or may experience.

Enforcement procedure

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations").

Technical information about this website's accessibility

NHS England is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance listed below.

Non-accessible content

The content that is not accessible is listed below together with an explanation.

Non-compliance with the accessibility regulations

Focus order:

some screen readers have an illogical focus order on some pages (Focus order WCAG 2.4.3)

Labels or instructions:

hints that provide instruction are not associated with input (WCAG 3.3.2)

Error and status messages:

when a user submits a form and an error is detected, non-sighted users are not aware of the error notification (WCAG 3.3.1, 3.3.3, and 4.1.3)
error messages are not programmatically associated with the relevant input (WCAG 3.3.1)
dynamic changes or status updates are not being conveyed to assistive technologies (WCAG 1.3.3 and 4.1.3)

Adjustable timing:

session timeout is not extendable or adjustable (WCAG 2.2.1)

Names, roles, and values:

tab controls need an appropriate name, role, and value (WCAG 4.1.2)
visible text is replaced by an incorrect aria-label (WCAG 4.1.2)

What we're doing to improve accessibility

Our aim is to address these accessibility issues during the autumn/winter vaccination campaigns in 2025.

Preparation of this accessibility statement

This statement was prepared on 29 April 2025.

This website was last tested on April 2025 by Dig Inclusion, who performed an expert evaluation of all screens within the service against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.2.

This service’s accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.

Accessibility statement for manage your appointments