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What's new in the NHS App - NHS App help

We've updated the NHS App to make it easier to use. Some things have moved, but you can still do everything you could before.

New home screen

On the new home screen, you'll find services and all your health information placed together in clearer categories.

There is no longer a GP health record section, but all the information is still in the app. You can find it by selecting the relevant option on the new home screen:

  • prescriptions
  • appointments
  • test results
  • vaccinations
  • health conditions
  • documents

Consultations and events are now described as Appointment notes and other updates. You can find them in Appointments.

Depending on your GP surgery, the home screen may show allergies and adverse reactions instead of health conditions.

The NHS App home screen

This video explains the layout of the NHS App home screen and how to navigate to the main features, including requesting repeat prescriptions, booking appointments, and accessing your test results.

Media last reviewed: 24 March 2026
Media review due: 24 March 2029

Simpler navigation

The updated app has 3 main areas:

  • Home
  • Messages
  • Profile

You can move between these areas using the app menu bar.

Updated profile area

In your profile, you can view your NHS number and update your personal details or health choices.

This is also where you can manage health services for family members or people you care for (sometimes called proxy access).

How to update your app

You can:

If you need help

See our information on help with using the NHS App.

You can also access this information by selecting App help at the top of any screen when you use the app.

You can contact the NHS App support team if you're still having problems.

Giving feedback

Your feedback helps us improve the NHS App.

You may see a survey link when you use the app. You can also leave a review on the Apple App Store or Google Play Store to let us know what you think.

Page last reviewed: 23 April 2026
Next review due: 3 June 2026