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Handling reactions to facial disfigurement - Healthy body

Learning how to be confident and handle other people's reactions can help people with disfigurements get more out of social interactions.

Using positive body language and having a set of responses ready to use if people stare at you can be helpful.

Body language tips

Think about what your body language is saying. Carrying yourself with confidence can help you feel more comfortable and encourage positive interactions with others.

Examples of confident body language:

  • maintaining eye contact with someone
  • speaking in a confident tone
  • using your face and hands to express yourself
  • standing tall
  • keeping your shoulders down

Dealing with staring

If people ask you about your appearance, they are not necessarily being hostile.

Many people are only curious or even concerned – you might have experienced these feelings yourself when meeting someone who has a visible mark, scar or condition.

If someone stares and you want them to stop, try looking back, smiling and holding their gaze for a moment. Many people will smile back at you and then look away.

If the staring continues, look back and hold the person's gaze, while raising your eyebrows to show them that you've noticed they're staring.

If you decide to say something, you could use several different approaches:

  • "Hello." This lets them know you have noticed them looking at you.
  • "I would prefer it if you did not stare at me." A firm yet straightforward response.
  • "My appearance seems to be bothering you. It does not bother me." Confident, firm and clearly labelling the person staring as the one with the problem.
  • "Your admiring glances are beginning to embarrass me!" The confident and humorous approach.
  • "We've clearly met before – you cannot seem to take your eyes off me." Humorous, but making the point that their behaviour is intrusive and inappropriate.

A quick and effective reply is more likely to end the interaction than saying something that could start a discussion, or even an argument.

Practise your social skills

Learning some specific skills and practising them could help you feel more confident in social situations.

If there are common questions that people often ask you, think about different ways of answering and either closing the subject or moving the conversation on.

For example, when people ask, "What happened to your face?" you could say:

  • "I was burned when I was younger. It was a long time ago. I do not talk about it now." This is clear and brief.
  • "I was burned when I was younger, but fortunately smoke alarms have reduced the number of injuries like mine." This shows that you're confident and at ease talking about it, but encourages a more general discussion rather than focusing on your personal story.
  • "I was burned when I was younger and I'm having more plastic surgery soon. They're going to take a graft from my leg." This shows that you're confident and happy to discuss personal details.

If you're worried about forgetting your responses, write them down and keep them with you so you can refresh your memory from time to time.

As you get more comfortable with these responses, you could find yourself feeling increasingly relaxed in social situations and becoming less self-conscious in public.

In some situations, you might find it helps to bring up the subject of your disfigurement if people seem curious or to put them at ease.

This gives you more control over the situation and can stop the anxiety of waiting for others to raise it.

Things do not always work the way you want them to immediately. Take time to find what works for you and what does not.

If you'd like individual advice and support, you can find support from Changing Faces. The charity supports people with disfigurements to build their confidence and cope with the emotional impact of looking different.

Video: disfigurements

In this video, people share their views on how to deal with a disfigurement.

Media last reviewed: 16 November 2020
Media review due: 16 November 2023

Page last reviewed: 19 March 2020
Next review due: 19 March 2023