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Contact us about the NHS website

The NHS website team cannot help with medical problems

Urgent advice:

If you think it's a life-threatening emergency:

Non-urgent advice:

If you do not think it's an emergency:

Do not include confidential or medical information in your message. For example, your NHS number, date of birth, medical diagnosis or medical history.


The NHS website service desk can only assist with issues relating to the content on or functionality of the NHS website.

We are unable to provide assistance with personal medical queries, issues relating to NHS Test and Trace, queries relating to booking a coronavirus vaccination or vaccination appointments/policy, or COVID-19 self-isolation queries.

For further information please see or contact the call centre at 119.

We will use the name you provide in any replies to your message. We will not use your name for any other purpose.

We will use your email address to resolve the issue you are contacting us about and reply to you. We may invite you to complete a voluntary short satisfaction survey. We will not use your email address for any other purpose.

This is in the format SDT-XXXXX

You must confirm you have read and understood our privacy policy before sending.