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Contact us about the NHS website

The NHS website team cannot help with medical problems.

Urgent advice:

If you think it's a life-threatening emergency:

  • call 999
Non-urgent advice:

If you do not think it's an emergency:

Do not include confidential or medical information in your message. For example, your NHS number, date of birth, medical diagnosis or medical history.

Important: Coronavirus

The NHS website service desk can only assist with issues relating to the content on or functionality of the NHS website.

We are unable to provide assistance with personal medical queries, queries relating to booking a coronavirus vaccination or vaccination appointments/policy.

For further information please see or contact the call centre at 119.

For enquiries, feedback or complaints about NHS Test and Trace services, please use the link below.

We will use the name you provide in any replies to your message. We will not use your name for any other purpose.
We will use your email address to resolve the issue you are contacting us about and reply to you. We may invite you to complete a voluntary short satisfaction survey. We will not use your email address for any other purpose.
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