Your guide to care and support

Call the Carers Direct helpline

Call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone.

If you're busy at certain times of the day, send the Carers Direct helpline a text message and ask for an adviser to call you back at a time that is convenient to you.

The helpline is available for people caring for someone in England.

Information given by the Carers Direct helpline

If you're a carer, the Carers Direct helpline advisers can give you information on topics such as:

The Carers Direct helpline advisers can also put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and forums.

What areas does Carers Direct not cover?

The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, or counselling.

The Carers Direct helpline is open 7 days a week

The helpline is open from 9am-8pm Monday to Friday, and from 11am-4pm at weekends. It's closed on bank holidays.

Calls are charged at standard rates.

Carers Direct online and webchat enquiries

If you have a question about caring you can ask it using the online enquiry form. A Carers Direct adviser will normally respond within 24 hours.

Carers Direct webchat services

If you want to ask a question while browsing the Carers Direct website, or you need help finding information, you can use the webchat service to talk to a Carers Direct adviser live online.

The webchat service is available between 9am and 8pm Monday to Friday, and from 11am to 4pm at weekends. It's closed on bank holidays.

Language translation for Carers Direct

Carers Direct uses Language Line, a telephone translation and interpreting service that has access to more than 170 languages. This three-way conferencing facility enables the helpline advisers to communicate through a trained interpreter, making Carers Direct accessible to many people whose first language isn't English.

Use the call back form to request a call with a translator at a time convenient to you. You can request to be called back in any of the 170 languages. Instructions are available in:

Text relay services for Carers Direct

Deaf, deafblind, hard of hearing and speech-impaired people who use a textphone can contact Carers Direct on the textphone/minicom number 0300 123 1004.

Alternatively, you can use the Text Direct service. This is the UK's text to voice relay service. To use the service you simply type a prefix before the telephone number you want to call -18001 if you're calling from a textphone, 18002 from a telephone and 18000 for emergency numbers. So, if you wanted to call 999, you need to dial 18000 999.

It's free to contact Carers Direct from a textphone via the Text Direct service. Just dial 18001 0300 123 1004.

For more information on text relay services, contact 0800 7311 888 or visit the Next Generation Text Service website, which includes information on accessing the services via a smartphone, tablet or computer.

Page last reviewed: 29/03/2018
Next review due: 29/03/2021