Transcript for "Electronic Prescription Service Explained"
Receptionist: "This practice is offering EPS to its patients."
Announcer: "Lynda Smith, for Dr Kaye, Room 22".
Doctor: "Hello Lynda"
Doctor: "Come and have a seat."
Doctor: "So, Lynda, I'm giving you a repeat prescription for your inhaler. You'll need to re-order the prescription in about two months to ensure you don't run out.
"I see you haven't got a nomination in place ? do want to use the electronic prescription service?"
Patient: "Oh yeah ? I did notice the poster advertising EPS in the waiting room. Can I use this for my prescription then? How does it work?"
Doctor: "Yes ? you can use EPS. All you do is nominate a pharmacy which is convenient for you to collect your inhaler from. You just order it a few days before, like you would now and then I authorise it and send it electronically to the pharmacy you have chosen. It can be a pharmacy close to where you live, or shop, or even where you work ? the choice is yours."
Patient: "That's really handy! So I could choose or 'nominate' the village pharmacy on Towngate? That's just round the corner from where I work. I think I've even seen the poster up on the window but I wasn't sure what it meant.
So I can just order my prescriptions as normal from you and then just nip out on my lunch hour or after work to collect my inhalers. That would be great."
Doctor: "Yes, you can just ask a member of staff at the village pharmacy, they can set the nomination there. But I can do it here, there it is, village pharmacy, it says it's using EPS. Shall I add your nomination then, so you can use it?"
Patient: "Yes! Definitely! That will make my life so much easier because it means that I won't have to leave work early to come here to collect my repeat prescriptions - or ask my husband to come here to collect it for me. plus I can't lose it if its electronic can I?"
Doctor: "Exactly. And because village pharmacy will receive the repeat prescription electronically they will have some time to prepare the medicine before you arrive, so you shouldn't really have to wait, it should be ready when you walk in to pick it up."
"And if for any reason you want to change pharmacy or you don't want to use EPS for a certain prescription, just let us know and we can change the nomination or issue you with a paper prescription."
Patient: "Brilliant. Can anyone use this service? Because my Dad is on loads of repeat prescriptions ? he also gets colostomy bags too. He is getting on a bit and he has to get the bus to the surgery each time?this would save him a trip!"
Doctor: "Yes, it'd be great for your Dad as long as he is using the same pharmacy, and he can nominate his dispensing appliance contractor for his appliances too. Most patients can use the service; best thing for him to do is talk to his GP or pharmacist about it."
"Right ? that's done ? I've sent your prescription and it should be ready for you in an hour or two."
Patient: "Great, thanks a lot. Bye."