Pledger Pharmacy Ltd

01603 893993 205 Holt Road, Horsford , Norwich, NR10 3DX
Website address not added

News:

  • Patient survey 2018-19
  • Patient survey 2017-18
  • Patient Survey

Overview

Please click on the following link to find details of NHS pharmacies open on Bank Holidays and Public Holidays in Norfolk: http://www.england.nhs.uk/mids-east/mids-east-3/ea-at/pharmacy/  

Pledger Pharmacy will be closed on Bank Holidays and public holidays.

Wednesday 25th December 2019 Christmas Day 2019
Thursday 26th December 2019 Boxing Day 2019
Wednesday 1st January 2020 New Year’s Day 2020
Friday 10th April 2020 Good Friday 2020
Sunday 12th April 2020 Easter Sunday 2020*
Monday 13th April 2020 Easter Monday 2020
Friday 8th May 2020 Early May Bank Holiday 2020
Monday 25th May 2020 Spring Bank Holiday 2020

 

Opening times

Monday 09:00 - 13:0014:15 - 18:00
Tuesday 09:00 - 13:0014:15 - 18:00
Wednesday 09:00 - 13:0014:15 - 18:00
Thursday 09:00 - 13:0014:15 - 18:00
Friday 09:00 - 13:0014:15 - 18:00
Saturday 09:00 - 13:00
Sunday Closed

Last verified on 06/10/2019

Departments and services

To search for a specific treatment, use our full list of departments

Latest news

Patient survey 2018-19

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvemen

 and the actions required to address issues raised by respondents. Our results for 2018/19 are provided here.

We have worked hard over the last year and completed a major extension and refurbishment of the pharmacy and hence there has been little change in the overall outcome of the patient survey. 

 

 

 

Last updated on 31 March 2019.

Patient survey 2017-18

Overall satisfaction

 

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 are provided here.

 

The results of the patient survey for Pledger Pharmacy 2017-18 have now been analyzed and documented.

Our overall satisfaction ratings are  as below.

77,8% Excellent

21,2% very good

1.0% Good

 

 

Comments we received this year included the following :

 

‘This pharmacy cannot improve,the staff do an excellent job and they are very polite and helpful.I would recommend this pharmacy to anyone I know.”

 

“Staff are polite professional and extremely helpful.They know me well and my needs. I seek advice on a regular basis and have been very happy with the service provided”

 

“Nothing but praise for this pharmacy,the staff are so lovely and kind”

 

“Keep pharmacies local and I like the local link to the GP surgery”

‘please don’t take my chemist and staff away”

 

In our efforts to provide better services we are undertaking an extension programme which we hope will continue to improve our services to the public.

 

 

 

 

Last updated on 25 March 2018.

Patient Survey

Patient Survey Pledger Pharmacy 2016-17

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.

 

The results of the patient survey for Pledger Pharmacy 2016-17 have now been analyzed and documented.

 

Taking everything into account including staff, the shop and the service provided the results are as follows:

66% of respondents rated our services as excellent

33% of respondents rated our services as very good

1% of respondents rated our services as good.

 

Comments that we received this year included:

“would benefit from more space otherwise always very helpful and friendly”

“always very helpful”

“ always give very good polite service”

 

As a result of the questionnaire there are no major issues with the pharmacy or services and we shall continue to provide the community with the best service possible. Within the next year we hope to be able to provide further enhanced services to our customers, by additional training of staff. We have found the flu vaccination service (both NHS and private) to be very popular with patients particularly as we offered a walk in service as well as booked times. The introduction of Electronic Prescription Service has also proved beneficial to patients improving ease and accessibility to prescriptions. With the continued expansion of the village we are looking at the possibilities of increasing the size of our premises to provide enhanced services  and facilities to our customers. 

 

Last updated on 19 March 2017.

Nearby Pharmacies

Find nearby Pharmacies

Electronic Prescription Service

This pharmacy offers the Electronic Prescription Service, which allows you to choose or “nominate” a pharmacy to get your medicines or appliances from. Your GP then sends your prescription electronically to the place you have nominated, this means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as your repeat prescriptions could be prepared before you arrive.

Find out more

Last updated on 06 October 2019.

Information supplied by East Anglia Area Team