Prinja Pharmacy

0121 373 3321 1097 Chester Road, Pype Hayes , Birmingham, B24 0PP
http://www.prinjapharmacy.com

News:

  • Community Pharmacy Patient Questionnaire

Overview

The idea to open a pharmacy to meet the needs of the Erdington’s community was conceived in September 1982 and PRINJA PHARMACY was opened on Valentine’s Day 1983 at 46 High Street, Erdington, Birmingham. In 1984 the branch was expanded and with the help and support of the Erdington community our business has flourished ever since.


In 1987 after the sale of the High Street branch, Prinja Pharmacy opened at 328 Holly Lane, Erdington, Birmingham. In 1999 construction of Eatonwood Medical Centre, 1128 Tyburn Road, Erdington, Birmingham B24 0SY (present main location) was completed and Prinja Pharmacy moved to this new purpose-built site. 2004 saw the Prinja Pharmacy business grow further with the acquisition of an additional pharmacy at 1097 Chester Road, Pype Hayes, Birmingham B24 0PP.


In 2008, Prinja Pharmacy changed its legal status from a sole proprietorship to a limited company known as S.P.A. Healthcare Limited T/A PRINJA PHARMACY.


Mr Chander Kant Prinja is our superintendent pharmacist registered with the General Pharmaceutical Council ( GPhC No. 2025456 ). He is also is a member of Royal Pharmaceutical Society of Great Britain, Member of Institute of Pharmacy Management and also a member of the Society of Cosmetic Scientists. He has served on the Local Pharmaceutical Committee for a number of years, initially representing National Co-Operative Chemists and then as an independent contractor.


At both branches of Prinja Pharmacy our friendly and helpful staff are committed to providing you with an excellent level of service. Further, we welcome your suggestions as our customers and patients to help improve our services.

Latest News : see our Customer Survey 2016-17 in the latest news.
 

 

Opening times

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday Closed
Sunday Closed

Public holidays and other dates

2020
Aug 31Closed
Dec 25Closed
Dec 28Closed
2021
Jan 01Closed

Last verified on 07/05/2020

Departments and services

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Latest news

Community Pharmacy Patient Questionnaire

Report for publication

Owner of Pharmacy: S.P.A. Healthcare LtdAddress of Pharmacy: 1097 CHESTER ROAD, PYPE HAYES, BIRMINGHAM B24 0PP        Date Patient survey completed: 2017-18

 

Top areas of performance

Question

% of respondents satisfied with service

Q3. How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? ( including Rx ordering)

99.50

Q5 Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there?

99.33

Q9 Finally, taking everything into account – the staff, the shop and the service provided – how would you rate the pharmacy where you received this questionnaire?

98.67

Q. How would you rate the delivery service of this pharmacy? Answer only if you receive delivery service.

79 (99%) 

Q4. How would you rate the pharmacy.

99.90

 

 

 

Areas in greatest need for improvement 

 

Question

% of respondents  dissatisfied with service

Action taken or planned (including timescale)

Q10. If you have any comments about how the service from the pharmacy could be improved.

 

Needs new counter. It is outdated.

 

 

Good efficient service given.

 

 

Helpful and polite staff.

 

 

Bigger shop area.

 

 

 

 

 

 

 

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy

Areas outside control of pharmacy

Shop counter

New counter and glass display on order.

Due to economic situation difficult to invest.

 

Age range of respondents

16-19

20-24

25-34

35-44

45-54

55-64

65

1.36%:

10.88%:

13.61%:

25.85%:

21.77%:

16.33%:

10.20%:

 

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible

This is one of several pharmacies that the respondent uses

This pharmacy was just convenient on the day for the respondent

93.33%:

3.33%:

3.33%:

 

No. of respondent : 165.

 

Last updated on 26 December 2018.

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Electronic Prescription Service

This pharmacy offers the Electronic Prescription Service, which allows you to choose or “nominate” a pharmacy to get your medicines or appliances from. Your GP then sends your prescription electronically to the place you have nominated, this means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as your repeat prescriptions could be prepared before you arrive.

Find out more

Last updated on 07 May 2020.