a NHS Pharmacy we are contractually required to carry out an annual survey of our patients. This survey takes a number of areas of the Pharmacy into consideration. This leaflet has been produced to provide you with the results of the survey where we performed well and areas where we will be looking to improve. If you have any questions or comments about the results then please speak to a member of our team. Many thanks Rochford Pharmacy NHS Pharmacy Patient Survey Results Contract Year: 2018-2019 Improving your Pharmacy and the service we provide to you and your family! Rochford Pharmacy 33 West Street Rochford Essex SS4 1BE Tel: 01702 542700 Top areas of performance Question Percentage of customers satisfied How you rated the cleanliness of the pharmacy 98% What you thought about being able to speak without being overheard, if you wanted to. 95% How you rated us in offering a clear and well organised layout 100% Areas in greatest need for improvement Question Percentage of customers dissatisfied How you rated the advice on health services or information available elsewhere 0% Action plan: Completed sign posting How you rated the advice on healthy eating 87% Action plan: Within the year we are building new pharmacy in a big premises to provide all the services required How you thought the staff answered any queries you had. 0% Action plan: Survey completed on: 31 March 2019 Number of responses: 132 Our reply to your additional comments Areas within control of Pharmacy thanks all for completing our survey we have listen to you need, and recently we have bought a bigger premises where we are going
Last updated on 12 April 2019.
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