Shropshire Walk In Health Centre

01743273780 Whitehall Medical Practice, Whitehall, Monkmoor Road , Shrewsbury, Shropshire, SY2 5AP
Website address not added

5 out of 5 stars

Based on 5 ratings for this GP surgery

News:

  • Think Twice
  • Flu Season 2017
  • Missed appointments

Overview

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Overview

New GP-registered patients are welcome at Whitehall Medical Practice in Monkmoor, Shrewsbury; staff can provide details of our catchment area. The medical practice is open Mon-Fri 8am until 6.30pm.

We are unable to see patients who are not registered with Whitehall Medical Practice.

Patients that require the walk-in centre, should now go to the walk-in centre based at the Royal Shrewsbury Hospital. Follow signs for "Urgent Care Centre (Walk-in Centre)"

Please Click Here to donwnload the practice organisation structure. 

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Surgery times

Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 18:00
Friday 08:00 - 18:00
Saturday Closed
Sunday Closed

Public holidays

2017
Dec 25Closed
Dec 26Closed
2018
Jan 01Closed

Last verified on 31/10/2017

Additional information

.

Doctors

  • Dr Ross Wilkinson
  • Dr Chethana Deshpande
  • Dr Nigel Leaver
  • Dr Laura Boyson

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 2 female GPs

Online facilities

  • Online appointment booking: Data not available Online appointment booking
  • Order or view repeat prescriptions online: Data not available Order or view repeat prescriptions online

This GP does not currently offer online services. Find out more about accessing online services.

Data source: NHS Digital

FAQ

Please speak to a receptionist about gaining online access to book and view appointments, order prescriptions online.

Latest news

Think Twice

Think Twice

Think twice before asking your GP to precsribe over the counter medicines such as paracetamol for common or short term ailments.

Shropshire Practices spend £1.3M on medicines which are easily available from your local pharmacy or supermarkets.

Shropshire CCG supports GPs to reduce their prescribing of these products because:

Patients have a responsibility to look after themselves and their children where possible and manage self limiting minor ailments with support from their local pharmacy if needed.

Patients should keep a small supply of simple treatments in their own medicine cabinet so they are able to manage minor ailments at home.

All of these medicines are widely available from supermarkets and pharmacies at reasonable cost.

Many of these treatments are more expensive when prescribed on the NHS compared to when thay are purchased in pharmacies or supermarkets e.g. paracetamol is 4x more expensive on prescription.

The NHS belongs to everybody and the CCG must ensure that its resources are used in the best possible way for all patients.

Some pharmacies may be able to provide these items free of charge under the Pharmacy First Scheme.

These medications listed below are examples of medicines that should be purchased by the patient/parent/guardian - this list is not exhaustive.

Creams, Lotions, Drops and Suppositories

Creams, gels & supports for sprain injuries e.g ibuprofen Gel, Voltarol Gel

Haemorrhoidal preparations e.g anusol

Medicated Shampoos

Moisturising cream, gels, ointments etc for dry skin with no diagnosis

Bath oils & shower gels unless recomended by a Specialist

Simple wart and verrucae treatment e.g. Bazuka, Duofilm

Antifungal preparations e.g. Daktarin, Canesten

Products for Molluscum contagiosum

Lubricating eys drops

Head lice lotions e.g. Hedrin, Derbac-M

Tablets and Liquids

Painkillers for minor aches and pains e.g. paracetamol, ibuprofen and Calpol

Treatment for short term constipation or diarrhoea e.g. senna, Immodium

Rehydration sachets e.g. Dioralyte, Electrolade

Indigestion remedies for short term use e.g. Gaviscon, Peptac

Cough & cold remedies e.g. simple linctus, Tixylix

Lozenges, throat sprays, mouthwashes & gargles e.g. Difflam, Corsodyl, Strepsils

Hay fever treatment such as antihistamines, nasal sprays and ey drops (Patients >18 yrs) e.g. Piriton, beconase

Tonics, vitamins including Vitamin D e.g. I-Caps, multivitamins

Threadworm treatments e.g. Mebendazole, Ovex

Sinus rinses e.g. Sterimar

Lactose free & Comfort Milks e.g. SMA Lactose Free, Wysoy, APtamil Anti-Reflux

Ask your local pharmacist for advice on the best medicines to treat minor illnesses or for more information visit the CCG website.

www.shropshireccg.nhs.uk/medicines-management

 

 

Last updated on 31 October 2017.

Flu Season 2017

If you are in one of the risk groups please call the practice now to book your flu jab!

Associated document

Flu_vaccination__A5_booklet.pdf (.pdf, 2.06 MB)

Last updated on 26 September 2017.

Missed appointments

60 patients ‘Did Not Attend’ their appointments at the surgery in  August.  This wasted appointment time with our GPs & Nurses and deprived other patients of access to the GP.  Please -  If you can’t attend your appointment please inform our Reception staff as soon as possible and this will allow another patient to book the appointment. 

Last updated on 26 September 2017.

Patient Advice and Liason Service (PALS) and Complaints.

The Patient Advice and Liason Service can be contacted by the methods listed below:

Text : 075 406 68541
Fax: 01782 298228
Freephone: 0800 030 4563  - There is also a 24 hour answer phone service.
Email: feedback@staffordshirecss.nhs.uk

Freepost Address:

Freepost Plus
RTAA-XTHA-LGGC
Patient Services
Staffordshire Commissioning Support Unit
Heron House
120 Grove Road
Fenton
Stoke on Trent
Staffordshire
ST4 4LX

You can submit a complaint via email to:

stcsu.patientservices@nhs.net

 

Associated document

PALS & Complaints leaflet (.pdf, 537.49 KB)

Last updated on 24 February 2014.

New CCG Website

The New CCG Website is now live, you can view it at:

www.shropshireccg.nhs.uk

 

Last updated on 26 September 2017.

CQC report

CQC report folowing their inspection of Whitehall Medical Practice on 5th July 2016

Associated document

CQC report (.pdf, 298.41 KB)

Last updated on 13 October 2016.

Chaperone Policy

When the Doctor or Nurse examines you, you may feel that you wish to have another person to be present during the examination.

(This is called a chaperone)

 For intimate or invasive examinations you will be offered the presence of a trained chaperone.  You may be accept or decline the offer.

 However, please ask if you would feel more comfortable with a chaperone to be present during any examination.

 We will always try to oblige at the time but, occasionally, an appointment may need rearranging if no suitably trained staff member is available.

Associated document

Chaperone Policy.doc (.doc, 46.5 KB)

Last updated on 03 June 2016.

Community and Care Co ordinator

Introducing Becky Kelly - our new Community & Care Co ordinator.  Here to help offer advice and support.

 

 

Associated document

Becky Kelly (.docx, 17.39 KB)

Last updated on 09 March 2016.

Named Accountable GP

From 1st April 2015, the NHS directed that all practices are required to allocate a named accountable GP to all patients. All patients have at this practice have been assigned a named GP, and you can find out who this is at your next interaction with the practice. There will be no impact on the service you receive regarding the provision of appointments, your treatment, or which GP you can see. The name of your allocated GP will not necessarily be the one you see most regularly. Please be assured that you can still access all of our medical team in exactly the same way as before."

Last updated on 09 March 2016.

Overseas Travel - registered patients only.

Travel Vaccines and advice.

Please download a pre-travel assessment form here

Associated document

Travel form for NHS Choices.pdf (.pdf, 148.1 KB)

Last updated on 11 November 2014.

How Flu Spreads

‘how the flu spreads’ video is now available on YouTube, click here to view.

Last updated on 14 October 2014.

Named Accountable GP for patients aged 75 and Over

As from April 2014 it is now a requirement that all patients who are 75 or over have a named accountable GP. This is to fulfil contract changes that have been agreed between the BMA’s General Practitioners and NHS Employers.

 

It means that all patients that are 75 or over will receive a letter from their surgery informing them who their named accountable GP will be.

 

Patients who are 74 at the moment will receive a letter as soon as they have their 75th birthday automatically, or if newly registering this will be provided to them once the registration process has been completed.

 

What this means to the patient.

 

The named accountable GP is the doctor who within each surgery has been chosen to oversee and look after this particular group of patients by liaising with all the rest of his or her colleagues to make sure that the best care possible is given to them.

 

Your named accountable GP may not be your doctor that you are regularly seeing.

 

Going forwards.

 

As the patient you don’t need to change anything that you do when coming to the doctor’s surgery or making appointments. As stated earlier if the doctor that is on the letter as your accountable GP is not the one you are used to seeing then please continue seeing who you would normally.

 

 

Last updated on 18 August 2014.

Health & Fitness

Health

Information on Health & Fitness please Click Here 

Last updated on 07 March 2014.

Care Data

NHS Care Data Video

Better information means better care.

Sharing information in the NHS helps ensure that the quality and safety of services is consistent across the country. It can also highlight different diseases and conditions that may require more NHS investment. This is an opportunity for each of us to help the NHS provide high quality care for all.

 The patient information line is also there to answer any questions or concerns that people have about how their data are used for these purposes. The information line is open Monday to Friday, 8am to 8pm and on Saturdays from 9am to 3pm. The number to call is 0300 456 3531. A text phone service is also available on 0208 7428620


Please Click Here to watch the latest Care Data video 
 

Visit the NHS Choices website at:
www.nhs.uk/caredata

www.hscic.gov.uk/patientconf

 

Associated document

Patient Leaflet (.pdf, 2.15 MB)

Last updated on 07 March 2014.

Summary Care Records

Below are links to leaflets for the Summary Care Record and a copy of their Opt Out Form

http://www.connectingforhealth.nhs.uk/systemsandservices/scr/staff/aboutscr/comms/publications/4706web.pdf

http://www.connectingforhealth.nhs.uk/systemsandservices/scr/staff/aboutscr/comms/pip/optout.pdf

 

Last updated on 28 February 2014.

Useful Health Information/Charities we support

NSPCC

www.nspcc.org.uk

Patient.co.uk gives health advice including informative videos and leaflets

Patient.co.uk

CRUSE for bereavement support

www.cruse.org.uk

Last updated on 28 February 2014.

Contact Carers Direct

Telephone:   0808 802 0202

 

Helpline Information

http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx

 

Email : CarersDirect@nhschoices.nhs.uk 

Office Hours

Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

 

Last updated on 28 February 2014.

Charity Fund Raising

Charity poster

Thank you for all your help in raising money for the above charities.

 

Associated document

shropshire charities poster 1.png (.png, 402.47 KB)

Last updated on 14 February 2014.

Research News

Please read this leaflet which will give you information regarding research

Associated document

Use of your medical records (.pdf, 107.95 KB)

Last updated on 06 November 2012.

Key facts

Registered patients

3224patients

Friends and Family Test score: General Practice

93%Patients recommend this practice. 72 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Service

The service and staff are very helpful and will always try to help you as much as possible. People like these that do the NHS proud and I...

31 May 2017

A GP Who Listens

I have at last found a GP who actually listens to me and acts on the information. I am extremely satisfied with this and reception staff ...

8 December 2016

A good practice

My family and I have been patients here for a few years now. Generally a very good service and short waiting times. Our GP is particularl...

14 November 2016

Quality time with GP.

My GP is who is very attentive , thorough, happy to listen and makes you feel at ease withought rushing, I find them very informed and r...

20 May 2016

Excellent Practice

Ignore the doubters. This is a first rate medical practice. I have experience of another town centre practice in Shrewsbury, which was di...

14 December 2015

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 31 October 2017.

Information supplied by NHS Shropshire CCG