The Riverside Practice

02088061928 Theydon Road Health Centre, 14 Urban Hive, Theydon Road , London, Greater London, E5 9BQ
Website address not added

3.5 out of 5 stars

Based on 11 ratings for this GP surgery


  • Bypass Number
  • Results of latest National GP Survey
  • Extended Hours at neighbouring GP surgeries


Please note that if you are contacting the practice by email we cannot reply by email due to data protection rules. Also please do not send any personal data by email for the same reason. We are happy to receive information by post, fax or in person by coming in to our reception. Please see our contacts page for our contact details.

Dr Rajiv Goel is the named and allocated GP for all patients registered at The Riverside Practice

Opening times

Reception times

Monday 08:00 - 18:30
Tuesday 08:00 - 18:30
Wednesday 08:00 - 18:30
Thursday 08:00 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed


Monday 09:00 - 12:0015:00 - 18:30
Tuesday 08:40 - 12:0015:00 - 18:30
Wednesday 09:00 - 12:0015:00 - 18:30
Thursday 09:00 - 12:00
Friday 09:00 - 12:0015:00 - 18:30
Saturday Closed
Sunday Closed

Out of hours

This is provided by 111. Please call 111 when the surgery is closed and a trained operative will be able to deal with your medical query.

Last verified on 05/08/2019

Additional information

You can speak to a receptionist by telephone regarding booking or cancelling an appointment or other general enquiries during the following hours, except Public Holidays when the surgery is closed: Mondays            08.00 am to 18.30 pm Tuesdays           08.00 am to 18.30 pm Wednesdays     08.00 am to 18.30 pm Thursdays         08.00 am to 18.30 pm Fridays               08.00 am to 18.30 pm    


  • Dr Rishi Aggarwal

To read more about us and to find other staff members please view our staff page.

GPs at this practice

2 male and 0 female GPs

Online facilities

  • Online appointment booking is available Online appointment booking
  • Order or view repeat prescriptions online is available Order or view repeat prescriptions online

You must be registered with your GP's online service to access the facilities. Find out more about accessing online services.

Clicking this link will take you to an external website.

Data source: NHS Digital

Latest news

Bypass Number

Dear patients the practice would like to apologise for any difficulties contacting the surgery by phone on Wednesday 14th November 2018. 

This was due to a major IT issue which also affected other GP organisations and calls were not able to be diverted either.

At the suggestion of one of our patients we will turn on a dedicated mobile phone in the unlikely event of this happening again so that patients can contact the surgery.

Please note that the way to contact the surgery by phone is by calling 0208 806 1928 between the hours of 8 am to 6.30 pm Monday to Friday, except on public holidays when you should call 111.

If we are aware that this number is not working during these hours then you can call



Last updated on 26 March 2019.

Results of latest National GP Survey

Dear Patients

Please copy the web address below to view the full practice results of the latest national GP survey:

The latest results are also viewable on the performance tab above.

A summary of the main results from 2017 is below:

What this practice does best

86% of respondents usually get to see or speak to their preferred GP

Local (CCG) average: 52%National average: 56%


100% of respondents find it easy to get through to this surgery by phone

Local (CCG) average: 74%National average: 71%


91% of respondents describe their experience of making an appointment as good

Local (CCG) average: 73%National average: 73%



What this practice could improve

This practice has scored higher than their CCG average in every question



Last updated on 12 October 2018.

Extended Hours at neighbouring GP surgeries

Primary Care GP Extended Access Centres

There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.

Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.

Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)

What are the opening times?

The opening hours are 4pm - 8pm weekdays and 8am - 8pm weekends and Bank Holidays.  

How do I book an appointment?
For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.

Extra evening and weekend appointments available at:






Sunday & Bank Holidays


Nightingale Practice

10 Kenninghall Road

London E5 8BY








The Hoxton Surgery

12 Rushton Street

Hoxton N1 5DR








Richmond Road Medical Centre

136 Richmond Road

London E8 3HN







The Neaman Practice

15 Half Moon Court

London EC1A 7HF








Stamford Hill Group Practice

2 Egerton Road

London N16 6UA








What can I expect at a consultation with a GP?
One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record?
Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality.  All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.

Your views and feedback about the primary care extended access service.
At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.

Tests and referrals

The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP. 



Last updated on 22 March 2018.

New parking changes at the Health Centre

Dear Patients 

Due to ongoing double parking and obstruction to doctors, staff and other patients in the health centre car park, regretfully the parking will be permit holder only starting from Tuesday 3rd April 2018. 

Any cars parked on surgery premises without displaying a valid parking permit will be liable to a parking fine from this date. This also includes the disabled bays. 

Space permitting patients may request a visitor permit at reception if visiting the surgery, but it is possible that parking spaces may not be available due to the new restrictions.

Last updated on 22 March 2018.

Christmas and New Year

Dear Patients

The practice will be closed ALL DAY On Christmas Day, Boxing Day and New Year's Day. It will be open as usual all other days except weekends.

Please remember to order any repeat prescriptions in good time to ensure that you do not run out over the holidays.

Thank you

The Riverside Practce Team




Last updated on 08 December 2017.

CQC Inspection Report 27.3.2017

Dear Patients we are pleased to inform you that The Riverside Practice has been rated as GOOD in all categories and overall by the Care Quality Commission (CQC). As some of you may know we had our CQC inspection on 20th January 2017 and our report has been published this week by the CQC. You can see the full report and ratings in the attached document

Associated document

CQC Report Riverside Practice (.pdf, 324.51 KB)

Last updated on 30 March 2017.

Practice email address

Please note that if you are contacting the practice by email we cannot reply by email due to data protection rules. Also please do not send any personal data by email for the same reason. We are happy to receive information by post, fax or in person by coming in to our reception. Please see our contacts page for our contact details.

Last updated on 30 March 2017.

NHS GP earnings 2015/2016

NHS GP earnings for 2015/2016 were

Dr R Goel £144,418

Dr R Aggarwal £62,262

Last updated on 18 March 2017.

Coming Soon

Dear Patients

The surgery will be improving its telephone system in the near future allowing patients to directly book and cancel some appointments with the practice nurse and health care assistant, without first having to speak to a receptionist. This includes appointments for new patient checks, blood tests, annual health checks and immunisations.

Please listen to the recorded message once installed which will explain how to do this.


Last updated on 06 May 2019.

Late Clinics

Dear Patients

From 1st July 2019 the surgery will not be holding any late appointments at Riverside between 6.30 pm and 7.30 pm on Mondays and Wednesdays.

Instead extended hours appointments between 6.30 pm and 8 pm Monday to Friday and at weekends (8 am to 8 pm) will be available at another local HUB GP practice. These can be booked by contacting our reception in person or by phone.


Last updated on 06 May 2019.




This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

  1. Phone the surgery and explain to reception that you have an urgent problem

  2. Reception can then put you on the Duty Doctor list

  3. The Duty Doctor will ring you back within 2 hours

  4. The Duty Doctor will decide with you what you need, which could be:

  • Advice over the phone

  • An appointment at the surgery

  • A home visit if you are really not well

  • A referral to another service

Last updated on 07 December 2018.

NHS GP Earnings 2016/2017

NHS GP earnings for 2016/2017

Dr R Goel £131,951

Dr R Aggarwal £66,339

Last updated on 22 March 2018.

Extended Hours

Improving access to general practice: evening and weekend appointments now available

Patients who are registered at this practice can now book an appointment to see a GP on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice (on Mondays and Wednesdays) or at another local hub NHS GP practice nearby.  Talk to the practice receptionist to find out more or book an appointment.

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at



Last updated on 16 December 2017.


Please remember to have your yearly flu jab if you are in a high risk group. You should habe been invited by letter in September already if you are. Please contact reception to arrange your jab

Last updated on 29 November 2016.

The Accessible Information Standard

The Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as: - easy read, braille, advocate, British Sign Language (BSL), large print or email.

Please inform a member of staff if you have any communication support needs. You need to help us make sure we get things right for you.

You can find more information about the Accessible Information Standard on the NHS England website NHS England Accessible Information

Last updated on 14 August 2016.

Statement of Purpose of The Riverside Practice

Please see the attached document titled 'Statement of Purpose The Riverside Practice'

Associated document

Statement of Purpose (.docx, 27.03 KB)

Last updated on 01 June 2016.

Average GP Earnings 2014/2015 year

The average NHS GP earnings for the 2014/2015 year at this practice was £68,719

Last updated on 20 March 2016.

Key facts

Registered patients


Weekday evening and weekend appointments offered here or nearby

YESContact practice for appointment availability

Friends and Family Test score: General Practice

100%Patients recommend this practice. 15 responses.

More on how we perform

We are currently accepting new patients

Please register during reception hours

Need advice on how to choose a GP?
View a guide by the Royal College of GPs

Latest reviews of this gp practice

Fantastic Doctors and Staff

I have always found the doctors and staff to be fantastic and really helpful so i don't understand why the other negative views. I have b...

14 May 2019


Two receptionists here are awful, always on their mobiles at the front desk, ignoring patients and shockingly rude with their tone and at...

15 April 2019

Manners cost nothing!!

Myself and my family have been wth this surgery for over 8 yrs now fortunately we do not have to attend here often. But whenever we do at...

3 February 2019

Exceptional Care and Attentive

I went to register at Theydon Road Health Centre after moving to the area. There were 2 surgeries in the building, the first one I approa...

13 October 2018

Very unhelpful people

People like to work like robots here with no human underestiandng. A simple repeat prescription is getting mixed up either missing item o...

26 September 2018

Patient Participation Group

For more comments and opinion data for this practice, view the Patient Participation Group

Nearby Branches

Find nearby Branches

Last updated on 05 August 2019.

Information supplied by NHS City And Hackney CCG