Stowmarket care home praised by industry inspector
A care home based in Stowmarket has been rated as ‘good’ by the Care Quality Commission (CQC), following an inspection into the quality of service it provides. Hillcroft House, which is part of the Healthcare Homes group, was inspected in May and has now received this positive grading.
The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.
Inspectors visited Hillcroft House in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. They provided detailed ratings on all these areas which contributed to the overall grade.
The report particularly highlighted the friendly, positive atmosphere at the home. It states “Staff were happy and positive. This exuded from some who sang and danced through their working day whilst positively supporting people. This light-heartedness was felt by the people being supported and prompted them to smile and join in. People looked happy and there was a degree of calm and people had purpose to their day.”
The team strive to deliver care that is person-centred, and based entirely on the needs of individuals. The report recognised this, stating “Staff took their time to talk with people and showed them that they were important” and “Staff knew people well including their preferences for care and their personal histories." A resident’s relative also told the inspectors, “It's not the Ritz, but its heart is pure gold."
The comments made by inspectors are reflected in the numerous reviews posted by residents and relatives on the independent carehome.co.uk website, where the home is currently rated as 9.7 out of 10. One relative of a resident commented “Everybody at the home from the cleaners, cooks, admin and care staff themselves are extremely warm and friendly and treat guests and residents like extended family members.”
Another said, “Not only does Hillcroft House take care of my dad, they are so very kind and lovely to my mum and make every member of our family very welcome each time we visit.”
Manager of Hillcroft House, Amanda Atkins said: “We are so pleased to have achieved this consistently positive feedback from our industry inspectors.
“It is essential that we continually review the service we provide and that we receive this feedback from industry experts. We want to care for our residents in the best possible way, and every member of the team is delighted that both inspectors and the relatives of our residents are so happy with the service at Hillcroft House. We will now work to ensure these high standards are maintained and that we continue to create a ‘home from home’ for our residents.”
The full inspection report can be viewed at www.cqc.org.uk. For more information on Hillcroft House, call 01449 774 633.
Hillcroft House is based on Finborough Road in Stowmarket and provides residential care for up to 43 residents, many of whom live with dementia.
Last updated on 07 August 2017.
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