South East Coast Ambulance Service NHS Foundation Trust

0300 123 0999 Nexus House, 4 Gatwick Road , Crawley, Sussex, RH10 9BG

4.5 out of 5 stars

Based on 30 ratings for this trust



  • SECAmb Strategy 2017-2022
  • CQC Inspection 2018

The Trust commenced operations on 1 July 2006, serving the area formerly covered by the three separate ambulance trusts from Kent, Surrey and Sussex which merged on the recommendations of the Bradley Report published in July 2005.

SECAmb now employs just under 3,500 staff and serves a population of 5 million. In an average year the Trust receives 1 million 999 calls, 1.1 million 111 calls and covers 15 million miles responding to our patients.

Departments and services

Emergency & Urgent Care (E&UC) - 999 ambulance

Emergency Operations Centre (EOC) - 999 call centre

Hazardous Area Response Team (HART) - specialist response including major incidents

NHS 111 - Non-emergency call centre

Community First Responders - volunteer response service

Latest news

SECAmb Strategy 2017-2022

SECAmb Values

SECAmb released it's five year strategy in 2017 with a new vision of "Aspiring to be better today and even better tomorrow".

The vision is supported by our values of taking Pride, continous Improvement, acting with Integrity, demonstrating Compassion and assuming Responsibility.

The full Strategic Plan 2017-2022 can be found on our website. Additional resources are provided below. 

Associated document

Our Strategy - Poster - Full edition.pdf (.pdf, 343.81 KB)

Last updated on 05 July 2018.

CQC Inspection 2018

CQC Logo

The Trust is due a re-inspection by the CQC. The new inspection model means we will receive two inspections; the first will focus on our Core Services including Emergency & Urgent Care (E&UC), Emergency Operations Centre (EOC), Hazardous Area Response Team (HART). The second part of the inspection will look at how we are performing against the CQC 'Well-led' domain.

We anticipate part one of the re-inspection to be held in July 2018, with the Well-led inspection being confirmed for 22 & 23 August 2018.

If you would like to share your feedback and personal experiences of South East Coast Ambulance Service NHS Foundation Trust you may do so by using the CQC online form:


Associated document

CQC Inspection Report - Oct 2017.pdf (.pdf, 395.21 KB)

Last updated on 05 July 2018.

Latest reviews of this trust

When Life is On the Line

I suffered a heart attack on 15/9/18 whilst at A&E QEQM Margate. I was transferred by "blues and twos" to William Harvey Hospital Ashfor...

3 October 2018

I can't appreciate they help enough

My partner called an ambulance after my endometrioma raptured in early hours of the morning. I have never been so scared in my life befor...

24 September 2018

An out of hours house call

The doctor who came to my husband last week was Dr Andriescu. She was very efficient courteous and very accurate with her diagnosis of se...

24 September 2018

Amazing Service

I’m a heating engineer and yesterday whilst servicing a boiler in Bexhill my 90 year old customer tripped over and cut her head. I call...

20 September 2018

Contacting 111

My Nan called on a Saturday in August. She was advised she would be contacted in the next 2 hours but I did not get a call. She phoned ag...

3 September 2018

Last updated on 05 July 2018.

Information supplied by South East Coast Ambulance Service NHS Foundation Trust