South East Coast Ambulance Service NHS Foundation Trust

0300 123 0999 Nexus House, 4 Gatwick Road , Crawley, Sussex, RH10 9BG

4.5 out of 5 stars

Based on 31 ratings for this trust



  • SECAmb Strategy 2017-2022
  • CQC Inspection 2018

The Trust commenced operations on 1 July 2006, serving the area formerly covered by the three separate ambulance trusts from Kent, Surrey and Sussex which merged on the recommendations of the Bradley Report published in July 2005.

SECAmb now employs just under 3,500 staff and serves a population of 5 million. In an average year the Trust receives 1 million 999 calls, 1.1 million 111 calls and covers 15 million miles responding to our patients.

Departments and services

Emergency & Urgent Care (E&UC) - 999 ambulance

Emergency Operations Centre (EOC) - 999 call centre

Hazardous Area Response Team (HART) - specialist response including major incidents

NHS 111 - Non-emergency call centre

Community First Responders - volunteer response service

Latest news

SECAmb Strategy 2017-2022

SECAmb Values

SECAmb released it's five year strategy in 2017 with a new vision of "Aspiring to be better today and even better tomorrow".

The vision is supported by our values of taking Pride, continous Improvement, acting with Integrity, demonstrating Compassion and assuming Responsibility.

The full Strategic Plan 2017-2022 can be found on our website. Additional resources are provided below. 

Associated document

Our Strategy - Poster - Full edition.pdf (.pdf, 343.81 KB)

Last updated on 05 July 2018.

CQC Inspection 2018

CQC Logo

The Trust is due a re-inspection by the CQC. The new inspection model means we will receive two inspections; the first will focus on our Core Services including Emergency & Urgent Care (E&UC), Emergency Operations Centre (EOC), Hazardous Area Response Team (HART). The second part of the inspection will look at how we are performing against the CQC 'Well-led' domain.

We anticipate part one of the re-inspection to be held in July 2018, with the Well-led inspection being confirmed for 22 & 23 August 2018.

If you would like to share your feedback and personal experiences of South East Coast Ambulance Service NHS Foundation Trust you may do so by using the CQC online form:


Associated document

CQC Inspection Report - Oct 2017.pdf (.pdf, 395.21 KB)

Last updated on 05 July 2018.

Latest reviews of this trust

A non- emergency case that ended in the dead of my baby

I was 6 weeks pregnant when I start spotting which was then followed by a serious bleeding with severe pain in my abdomen. On 30th June 2...

4 February 2019

Excellent service

On Friday, my Nan became unwell at her nursing home and the staff deemed it necessary to call an Ambulance, on the advice of her GP. The ...

6 January 2019

fabulous as always

My husband is epileptic due to a brain injury suffered in 2011. If ever he has a grand mal that we can’t control we have to dial 999. ...

4 January 2019

Staff are doing their best despite being understaffed

My Father-In Law was admitted to A&E by ambulance as a result of severe pain suffered after a fall. My wife arrived at his care home ...

1 January 2019

Your wonderful care.

We first called for your help for our mum ( Elaine ) in early March. She woke one morning unable to move one side of her body. Fearing ...

24 November 2018

Last updated on 05 July 2018.

Information supplied by South East Coast Ambulance Service NHS Foundation Trust