East Of England Ambulance Service NHS Trust

0845 6013733 This is a premium rate number and may have a higher than normal call charge. The provider has not provided details of the charge. Trust Headquarters, Whiting Way , Melbourn, Cambridgeshire, SG8 6NA

4.5 out of 5 stars

Based on 74 ratings for this trust


Emergency Ambulance

East of England Ambulance Service NHS Trust was formed July 1, 2006 with the merger of ambulance services covering Bedfordshire and Hertfordshire, East Anglia and Essex.  

We are one of the largest ambulance services in the UK.  Our dedicated staff are our biggest asset and provide services in six counties, Norfolk, Bedfordshire, Cambridgeshire, Essex, Hertfordshire and Suffolk which is an area of about 7,500 square miles.  It encompasses tranquil rural retreats, busy seaside resorts and large urban conurbations.

Our varied and modern services are tailor-made for each community’s differing environmental and medical needs, from cycles to fast response cars, frontline ambulances, helicopters and emergency care practitioners.

We attend more than half a million emergency calls a year, and our patient transport service takes nearly three times that amount of patients to and from routine hospital appointments.

Trust Headquarters is at Melbourn, Cambridgeshire and there are local offices in Bedford, Chelmsford and Norwich.

Departments and services

The East of England Ambulance Service provides high quality emergency, urgent and primary care services.

Our aim is to be the recognised leader in emergency, urgent and out of hospital care in the East of England.

Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.

Our services fall into three broad areas:

Accident and Emergency, urgent response to 999 calls.

Non-Emergency Services and Primary Care, such as non-emergency patient transport services in Cambridgeshire, Great Yarmouth and Waveney, north, south and west Essex and Suffolk.

Special Operations  such as the Hazardous Area Response Team (HART)


Latest reviews of this trust

Ambulance Call out

On February 15th i had to call out an ambulance for my daughter. Paramedics turned up within 10 mins. Ambulance 10 minutes later. All tes...

12 March 2018

Difficult to complain and security issues

I had a bad experience with rude and unhelpful paramedics which I have complained about before on this site. Have had a letter from Trust...

9 March 2018

Amazing people

They came out to my mother yesterday and a member of staff stayed on the phone and kept me calm throughout, the ambulance arrived very qu...

4 March 2018

Came to my husband - cancer sufferer in extreme pain

Awaiting ambulance - husband’s condition deteriorated. Rang 999 as advised. Superb, professional expert phone response kept me online app...

28 February 2018

Thank you to the hardworking paramedics

A heartfelt thankyou to the paramedics who attended to my husband when he collapsed and subsequently died in our driveway on 30 November ...

14 February 2018

Quality of service at East Of England Ambulance Service NHS Trust

Registration with the Care Quality Commission

The Care Quality Commission regulates this organisation

Last updated on 06 July 2017.

Information supplied by East Of England Ambulance Service NHS Trust