Northern General Hospital

0114 243 4343 Northern General Hospital, Herries Road , Sheffield, South Yorkshire, S5 7AU

Contact details

Northern General Hospital

Tel: 0114 243 4343

Address: Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AU


PALS (Patient advice and liaison service)

You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters.

The Patient Services Team (PST) has replaced the Patient Advice and Liaison Service (PALS) and provides a point of contact for patients who have a concern but either don’t know which member of staff or department to raise it with, or feel that they need to speak to someone outside of the department or ward to which their concern relates.

The PST are knowledgeable and experienced in handling patients’ concerns and have overall responsibility for ensuring responses to complainants are co-ordinated effectively and efficiently.

The main responsibility of the PST is to provide a high quality initial response to complainants and to pass concerns and complaints to Directorates and Departments for investigation and resolution.

Where possible, the PST will deal with questions, complaints and straight forward low risk concerns there and then in order to provide a speedy service to callers. They can also offer advice and guidance to any member of staff who is trying to provide direct support to a patient or relative with a concern.

The Patient Services Team can be contacted Monday to Friday 8am till 5pm.

The team can be contacted in the following ways:

Telephone on 0114 271 2400
Via email on
In person in the Patient Partnership Department on B Floor, Royal Hallamshire Hospital or at Huntsman main entrance on C Floor at the Northern General Hospital by appointment only
Outside of this time people can leave both telephone and email messages for the team to respond to on the next working day.


0114 271 2400

Additional contacts at Northern General Hospital


0114 243 4343

These trusts also provide services at Northern General Hospital

Sheffield Children's NHS Foundation Trust
0114 271 7000
Practice Plus Group
0333 321 8305

Don't know which trust provides the service you're looking for?
Look it up in Departments and services

Travel information

NOTE: If you are using SatNav the postcode for the hospital (Herries Road) is S5 7AT.

Extensive travel information to the Nortern General Hospital here

A campus map of the hospital can be located here

Public transport information

You can find the lastest bus guide to Sheffield Hospitals here ( valid from 04 September 2016 (PDF)



There are a number of car parks situated at the Northern General Hospital.

The Trust operates a free shuttle bus service that transports patients and staff from car parks to buildings and bus stops around the campus. The bus service runs every 15 minutes and operates between 08.45 and 20.30 in the summer months and 08.45 and 21.30 in the winter months. Car parking charges at

Car parking

Parking available

Disabled parking

Disabled parking available

Last updated on 10 August 2017.

Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust