Penn Manor Medical Practice

01902575142 Manor Road , Wolverhampton, West Midlands, WV4 5PY


Virtual Patient Participation. We are looking for patients of all ages to join a vitual group to help to shape the practice services, give a voice and opinion on many topics and ideas that the Practice put forward. Please contact the Practice Manager, Helen Ryan, if you would like to participate in this informal group. No need for face to face meetings and can be much more flexible to those who work or do not wish to sit in a formalised meeting.

I look forward to hearing from you, Helen

Patient Participation Group

Patient Participation Group (PPG) is normally made of practice staff and patients that are representative of the practice population. In some cases, the PPG could be facilitated by patients with no practice involvement. The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.

Using the PPG, GP practices are encouraged to promote the proactive engagement of patients and to seek views from practice patients through the use of local practice surveys. The outcomes of the engagement and the views of patients are published below if this practice has a PPG.

National Patient Survey

The information below is taken from the national GP Patient Survey. The results for this practice are depicted below. More detailed results from the GP Patient Survey are available from the GP Patient Survey website at:

GP Patient Survey score for opening hours

59.1% 59.1% of patients are satisfied with the practice appointment times available to them

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The proportion of respondents to the GP patient survey who gave a positive answer to ‘Generally, how easy is it to get through to someone at your GP surgery on the phone?. Higher values are better

55.0% 55.0% of patients reported it was easy to get through to the practice on the phone

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Percentage of patients rating their experience of making an appointment as good or very good

64.0% 64.0% of patients reported they had a good overall experience of making an appointment

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The proportion of respondents to the GP patient survey who described the overall experience of their GP surgery as good or very good.. Higher values are better

83.1% 83.1% of patients felt that their overall experience of their GP practice was fairly good or very good

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Last updated on 05 October 2015.

Information supplied by NHS Wolverhampton CCG