Akerman Medical Practice

02030496500 Akerman Health Centre, 60 Patmos Road , London, Greater London, SW9 6AF
http://www.akermanmedicalpractice.com

FAQ

How to get a repeat prescription

 

 

 

 

 

We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or practice nurse) will decide who can have a repeat prescription. From time to time we will ask you to see your doctor (practice nurse) to review your medication. We do this to monitor your illness and medication. You can ask for a repeat prescription by fax on 020 3049 6515; by post; online at http://www.AkermanMedicalPractice.com and e-mail on AkermanMedicalPractice@nhs.net or by contacting the pharmacy you use regularly. Your GP will still review your medication each time and review your condition as before. This will save you time and multiple trips to the GP and chemist. Wherever possible please give the exact drug names when ordering. Please allow at least 48 hours before collection at the pharmacy (of your choice).  We cannot take telephone requests for repeat prescriptions because of the possibility of error.

 

 

 

How to make an appointment

 

Please call our main switchboard number on 020 3049 6500 to book an appointment at either our main practice. You can also email for an appointment on AkermanMedicalPractice@nhs.net or online at http://www.AkermanMedicalPractice.com and follow the links on the home page. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within 24 hours, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions. You can usually see a nurse within one working day. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section.

Our approach to your healthcare

At Akerman Medical Practice, we believe in the equality of access to healthcare for all of our local population, regardless of age, infirmity, race, religion, gender or sexuality.

At Akerman Medical Practice  we run an appointment system. To see a doctor or nurse please ring 020 3049 6500  or come in surgery between 9am and 6pm to book appointments or to make enquiries.

We have same day appointments available on most days for routine and emergency medical problems.

Patient's rights and responsibilities

Patients have a right to expect -

  • To be treated in a polite, respectful and courteous manner
  • To have safe and up-to-date medical care
  • To have telephone calls answered promptly
  • Ideally, to be seen within 10 minutes of your appointment time
  • To get an explanation if you are kept waiting more than 20 minutes for your appointment
  • To obtain a consultation with a doctor for a complete health check if you are aged between 15 and 64 and have not been to the surgery for more than three years
  • To obtain a consultation with a doctor for a complete health check if you are aged over 64 and have not been to the surgery for more than a year
  • To choose a named healthcare professional for general treatment or for a particular condition, such preference to be recorded in writing

How to register

We welcome new patient registrations. You may use the online form at http://www.AkermanMecicalPractice.com or come in to meet a member of the team at the practice where you can fill in a registration form.

How to get your test results

You do not need to come into the practice to get your results. If you have register a mobile with your records a text message will be sent regarding your results, if your test results are normal, we will not call you. We will always call you if you need to be seen regarding your results. If however you wish to find out your results, please ring the practice on 020 3049 6500 Between 1430 and 1600.

The following results are available

  • x-ray – after 1 week of test
  • Bloods – after 1 week of test

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 020 3049 6500. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone 020 8693 9066 for  SelDoc who provides the ‘out-of-hours’ service on behalf of of the practice. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.

Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhs.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service. The nearest NHS walk-in centre is located at Gracefield Gardens in Streatham and Lister House in Peckham. NHS walk-in centers provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor. Our practice nurse can also issue prescriptions for common ailments. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication. We are allowed to dispense medication to patients who live in rural areas, or more than a mile from the nearest chemist. If you don't qualify for this service you must take your prescriptions to one of the community pharmacies. Ask us about registering for our dispensing service if you think you qualify.

 

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When should I see a nurse?

Nurse based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see the nurse within one working day and is qualified to prescribe from a range of medicines. Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. Our reception staff will be able to advise whether a nurse appointment is appropriate.

Why see a nurse practitioner instead of a doctor?

Our Pratice Nurse has undertaken specialist training . She can deal with most same day appointment requests and are able to deal with the majority of presenting problems without reference to a doctor. However, if necessary they will ask a doctor to see a patient. They are able to prescribe the full range of medications

 Examples of what our Pratice Nurse  deal with include:

        • Cough, sore throat, earache

        • Stomach pains

        • Colds, flu, fever, 

        • Diarrhoea and sickness    

        • Red eye, stye

        • Rash, skin infections     

        • Allergic reactions     

        • Cystitis, thrush, vaginal problems

        • Childhood illnesses

        • Minor injuries

        • Emergency contraception

        • General health advice    

        • Chronic disease reviews

Nursing care at home

We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. These services are provided by the Lambeth Primary Care Trust (PCT) and are based Myatt's Field Health Centre. You can contact them either through reception or directly on 020 3049 6400. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse, can visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on co-ordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care. Your GP may also be willing to continue to care for you, or a number of GPs may provide services for the residents of local care homes.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server.

You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online at www.healthspace.nhs.uk.

All our non-clinical staff have signed a delaration of confidentiality. Any information we hold about you will be treated as confidential and will only be used to priovide for your care. This may include reviewing the information as part of a methodical monitoring of the quality ofg our services. Apart from these purposes, no information can be used that might identify you unless we have sought your permission.

Any information which we hold about you which is used for research purposes is anonymised.

The practice is registered with the Data Protection Agency

Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Change of patient's personal details

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

Last updated on 21 May 2018.

Information supplied by NHS Lambeth CCG