Hurley Group Practice

02030498430 Lister Primary Care Centre, 101 Peckham Road, Peckham , London, Greater London, SE15 5LJ
Website address not added

2 out of 5 stars

Based on 30 ratings for this GP surgery

FAQ

Our approach to your healthcare

Out ambition is to offer the highest standard of care, in even the most deprived communities. Our work with challenged patient groups, such as the homeless, makes us believe this is possible. We also believe that if we aspire to genuinely “make a difference” for patients then others who feel similarly will want to join us.

 

The Hurley Group started this process in 2006 by transforming the clinical care provided by a single practice in the heart of Peckham, and in a few short years, we have grown into a team of over 250 doctors, nurses and managers providing care across 20 practices, 3 walk in centres and 3 A&E Departments.

 

Central to our philosophy is the provision of an exceptional quality of care. We encourage all clinicians to attain the highest standard within their won profession. We closely monitor the performance of each service within the Group to ensure patients receive the best service possible.

How do I arrange a home visit

Please call reception and request as early as possible by 11.30am in the day. A doctor may ring you back prior to visiting to find out more infomation.

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing back from the reception desk until your turn.

How to make an appointment

Our Patients are our responsibility.

If your condition is non-urgent/routine and you want to see a particular GP please book an appointment via online booking facikity or through reception. You also have the option to book up to 4 to 6 weeks in advance if this is more convenient for you.

In case you need a same day appoinment, you can call the surgery and avail our on day Telephone Triage facility where a Nurse Practioner will call you back to treat your health problem and even book appoinment to see a doctor if needed.

You can also avail our online e consultation service from any where without coming to the practice and get advice on more than 100 health condition. Please visit http://hurleyatlister.com/ for online access and more information.

Nurses and Healthcare assistants based in our practice treat patients for a wide range of common conditions, working alongside our GP's.

 

 

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 0203 049 8430. We have on day Telephone Triage facility whereby an Advanced Nure Practitioner will call you on the day and help you with your health problem and if needed will book you an appoinmnet to see a clinician or any other appropriate service required.Please be prepared to give some information to the receptionist as it will help them to direct you to the appropriate service you need. If you need to see a doctor urgently when the surgery is closed please phone our out of hours provider SELDOC on 020 8693 9066. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk. NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

How to get a repeat prescription

We have online access to request for repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or nurse practitioner) will decide who can have a repeat presecription. From time to time we will ask you to see your doctor  to review your medication. We do this to monitor your illness and medication. You can ask for a repeat prescription by going into the surgery when the reception is open, by post if you would like us to post it back please provide a self addressed stamped envelope, fax on 020 3048.8431 or email to SOUCCH.HGPL@nhs.net. or just request it online. Wherever possible please use the online services. If requesting prescription over the counter please  remember to fill up the repeat precription slip provided by the surgery, the white half of your last prescription. Please allow 2 working days for colection. We cannot take telephone requests for repeat prescriptions because of the possibility of error and patient confidentiality issues.

How to get a prescription

If you think you may need a prescription medicine, please make an appointment with the doctor. Our Practice Nurse/Nurse Practitioner/Pysician Assistant can also issue prescriptions for common ailments. If you have previously been given a prescription for a straightforward condition, such as hayfever, we may be able to issue a prescription by request. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.

Last updated on 31 March 2016.

Information supplied by NHS Southwark CCG