Modality Partnership - Newland Group Practice

01482 344100 Alexandra Health Care Centre, 61 Alexandra Road , Hull, HU5 2NT
http://www.newlandgroupmedicalpractice.co.uk/

FAQ

Zero Tolerance Policy

The practice is committed to delivering a high quality level of care to patients and the relationship between the patients and those working in the surgery is an important issue. We aim to treat out patients courteously at all times. We take seriously threatening or abusive behaviour and respectfully point out that this behaviour will not be tolerated. Such behaviour has a marked effect on staff and patients and where such behaviour is observed, we reserve the right to withdraw from treating the patient and ensuring removed from the practice list.

Patient's rights and responsibilities

As a patient you have the right to: a) be registered with a named doctor b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent) c) receive emergency care d) receive appropriate drugs and medicines e) be referred for specialist or second opinion if they and GP agrees f) see your medical records or a copy, subject to certain laws g) know that by law, everyone working for the NHS must keep the contents of your medical records private. With this rights come responsibilities for the public. That means being: a) courteous to staff at all times b) as prompt as possible for all appointments c) responsible for cancelling appointments in adequate time.

Nursing care at home

We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. These services are provided by the Hull Teaching Primary Care Trust (PCT) and are based (at the surgery/other location). You can contact them either through reception or directly on 617884. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on co-ordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care. Your GP may also continue to care for you.

How to register

We welcome new patients to the practice. However, we can only accept new patients who live in our practice area. This is the area bounded by the area north of Spring Bank West and to the west of the River Hull. You can register by completing a registration form and health check quesionnaire, which can be downloaded below or obtained from the practice. When you register, we may ask you to make an appointment to see either the practice nurse, or health care assistant for a new patient health check. This will make sure that our records are accurate and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date.

Last updated on 01 October 2019.

Information supplied by NHS Hull CCG