How to make an appointment
How will I book an appointment?
There are a number of ways to book an appointment, if you need urgent advice please call 01299 827171.
However if you do not need an urgent appointment you can access our online services via our website - www.yorkhousemedicalcentre.co.uk these include booking and cancelling of an appointment, pre-book a call back from your GP, order your repeat prescriptions and update your contact details.
If you ring the surgery for a telephone triage appointment our reception team will take your name and telephone number. They will ask you for a brief explanation of your problem. Please be assured that the information given is treated in strict confidence. This is very helpful to the doctor who will be calling you back on the telephone.
What happens next?
The doctor will telephone you and discuss your problem and will decide the best action to take. This may be advice on the telephone, or a prescription or you may need to come in to see the doctor or nurse practitioner. The doctor will arrange the appointment with you. The appointment will usually be for the same day.
How soon will the doctor call me back?
The doctor will always try to call you back as soon as possible, but please be aware that some days are busier than others such as a Monday. In most cases you should expect a call within 1-2 hours so we do ask that you stay in at home if you have given us your home telephone number or keep your mobile close to hand until the doctor has called you. If you are at work and need the doctor to call after a specific time then please let the receptionist know.
How does the new system help the patients?
Patients who need to see a doctor can do so quickly
It cuts down the wait to see a doctor
It avoids wasted time coming into the surgery if you don’t need to
It makes sure that the doctors are available to see the patients who need their expertise
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