Dr. Poolo's Surgery - Rush Green Medical Centre

01708209220 261 Dagenham Road , Romford, Essex, RM7 0XR
http://www.dpsrgmc.co.uk

FAQ

How to make an appointment

Please call our main switchboard number on 08 444 77 32 88 to book an appointment.

Urgent cases are seen on the day. We are committed to give you an appointment to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.   The appointment times available depend on the open slots at the time you call us.

If you don’t need an appointment within two working days, you also have the option to book up to 12 weeks in advance if this is more convenient for you.  This will give you more choice of times as there will be more open slots for you to choose from.

 

Please Visit Our Surgery Website: http://www.dpsrgmc.co.uk/

            SURGERYHOURS

Surgery Opening Hours

Mon, Tue, Wed, Fri

08:30 - 18:30

Thursdays      

08:30 - 13:30

 

Routine Clinical Sessions

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Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How to get your test results

Lab & Test Results

·Blood Test Results – it takes a week from theday you have given your blood.

·We will inform you if the results are in and ifyou need to see the doctor.

·We cannot give any Lab or Test results over thephone – for confidentiality reasons.

·If you are required to see a doctor, some willcall you to make an appointment or leave a message. 

Last updated on 28 June 2012.

Information supplied by NHS Havering CCG